Lake Wales Chrysler Dodge Jeep Ram
Lake Wales, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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All good the only exception or I would have given 5 is the fact they did not fully honor the Affiliate Reward program they belong to due to inventory. A bite to the consumer. Otherwise a better experien the fact they did not fully honor the Affiliate Reward program they belong to due to inventory. A bite to the consumer. Otherwise a better experience then Many other dealerships especially in Orlando. More
We recently had the pleasure of visiting Lake Wales Chrysler, Dodge, Jeep and Ram. We were in the market for a Jeep Wrangler. We happened to spot one at Lake Wales CDJR and decided to check it out. The Chrysler, Dodge, Jeep and Ram. We were in the market for a Jeep Wrangler. We happened to spot one at Lake Wales CDJR and decided to check it out. The salesman, Joe Dusablon, was an absolute pleasure to deal with. He never once applied pressure to buy the vehicle during the two trips we made to the dealership before making our decision. He answered all of my questions and was super knowledgeable in his product. He made the transaction and experience completely seamless and stress free. My husband and I both agree that Joe Dusablon is quite possibly the best salesman we have ever encountered and we cannot thank him enough! We also want to give a shout out to the finance manager (we can't remember his name). He made financing a vehicle super easy and stress free! He was a pleasure to work with as well!! Thank you so much Lake Wales CJDR for having 2 amazing employees! When we are in the market for another Jeep, we will be back! More
They had my car for five days. When I picked it up, there had been changes to my settings and the emergency brake system light was on, and the emergency brake engaged when I started it, which it never there had been changes to my settings and the emergency brake system light was on, and the emergency brake engaged when I started it, which it never did before. Took it back to the dealership in 1.5 hours. They said to come back today. All day without a car, dropped it off at 8:30 this am, now 5 pm. No word from them. Tried calling, but no one picked up in service dept. Called service manager number, left message, no return calls. Very frustrated by my assigned service dept manager staff person. More
I was there for almost 2 hours in spite of having an appointment for my oil change and tire rotation. I will try another Dodge dealership next time and if that fails, Jiffy Lube here I come. Staff was appointment for my oil change and tire rotation. I will try another Dodge dealership next time and if that fails, Jiffy Lube here I come. Staff was courteous and friendly but didn’t plan on spending that much time there. More
This group of professionals were pleasantly easy to deal with. We were exceptionally pleased with Mario who displayed a high degree of professionalism for a young salesman. He should be seen as an up and with. We were exceptionally pleased with Mario who displayed a high degree of professionalism for a young salesman. He should be seen as an up and comer. He’s trying very hard to succeed. More
This dealership disregards customer concerns and observations. They are hard to reach and do not return phone calls. We left several messages with the service manager over several days and he did observations. They are hard to reach and do not return phone calls. We left several messages with the service manager over several days and he did not return any of the calls. More
Excellent all around. Friendly, courteous, helpful, knowledgeable easy going dealer. Of many vehicles I’ve purchased, probably the best experience was here. Thank you and look forward to seeing you in knowledgeable easy going dealer. Of many vehicles I’ve purchased, probably the best experience was here. Thank you and look forward to seeing you in future More
I made an appointment for a tire rotation and oil change. I asked when was the best time so I wouldn't have to wait long. When I got there they said about an hour. It was actually two and a half hours by the I asked when was the best time so I wouldn't have to wait long. When I got there they said about an hour. It was actually two and a half hours by the time I got out of there. I think that was way too long! More