Lake Norman Chrysler Dodge Jeep Ram

I bought a car here right after Jack took over the dealership, when they had this big sale going on and offered all kinds of incentives to buy new. My wife gets a new car every 2 to 3 years, and was dealership, when they had this big sale going on and offered all kinds of incentives to buy new. My wife gets a new car every 2 to 3 years, and was due a new vehicle. After purchasing, and a couple of service visits, I mentioned to the service adviser that I wanted to meet the GM and thank him for such a great vehicle and wonderful service. This was maybe 6 month's after Jack and Robin purchased the dealership. So I met Jack and recognized right away a kindred spirit. Jack not only made sure that every time I brought in my car we were treated as royalty, but he took me around and introduced me to all his "key players" to make sure I knew them personally so that if I had any issues, I'd know who to come to for resolution. Since then, I've purchased 4 other vehicles from Jack. Well, a couple of years ago it came time for me to buy myself a car (all others were for the wife). I'd had a company car for 24+ years and was moving to a new level of management that didn't allow for a company vehicle, so needed one for myself. This vehicle I wanted to be a convertible first, but then it had to have room, be comfortable on the road as I drive everywhere, economical yet fun, and able to last. I called Jack from Chicago where I was looking at purchasing a used BMW Convertible while on a business trip, and asked if he had anything on the lot in convertible that I could look at. He said, "of course I do, come on down, I'll beat the price on that BMW and you'll be glad I did". Well, he hadn't mentioned a PT Cruiser, or I may have just gone and bought that BMW. I had previously driven base model PT's in Dallas as rental cars when visiting my corporate office, and never thought much of them. Spacious, yes, very comfortable seating stance (I'm a great big guy!), very much yes, but no options and lacking power. Jack pointed at this cute silver PT Convertible and told one of his sales people to put me in it. I grumbled about it right up until I sat in it. The seats, nice leather and well done. The interior was very nice, decent enough stereo, but what caught my eye was it was a 5-speed manual transmission, tied to a 2.4 ltr turbocharged engine. The test drive blew me away, I told the sales person to call he dealership and have them start the paperwork before we'd even gotten back. Since then I've put more than 1000 hours of work into the car, have raced it on both the drag strip and road course at Palm Beach International Raceway, ran the Tail of the Dragon with it, and have driven it from Miami to New York City, Chicago to Atlanta. I love my PT, and have thoroughly enjoyed the experiences I've had at Lake Norman CJD. Since then I've purchased my wife an Apsen hemi, and will be returning soon for another vehicle for her. You know you enjoy your visits when you just stop by to share a cup of coffee with the team there. Add to it Jack's provided give-aways to our PT Cruiser Car Club for events and meets, which in every case were a big hit. I completely decorated my car with Lake Norman CJD items at last year's Fall Auto Fair at the Lowe's Motor Speedway, where three cases of give-away items lasted only 21 minutes before they were all gone! Anyway, I suggest to EVERYONE to buy their next car here. Great team, great people, great times and now part of my extended family!!! More

Karum was very willing to start working out numbers with me via email and phone when many dealerships in the area will pressure you to come in without giving you any preliminary help. The entire staff was f me via email and phone when many dealerships in the area will pressure you to come in without giving you any preliminary help. The entire staff was friendly and helpful from the time I walked in until the time I drove off. Amanda in finance was also friendly and very quick getting all of the paperwork done. The easiest transaction I've ever had, about 2 hours total in and out. I leased a Jeep from this dealership years ago and expereinced similar top notch servie. Highly reccomended! More

I was only out looking for a new vehicle, not anticipating on buying because I didn't want a high car payment. After spending time with Mark not only did he put me in the jeep of my dreams but ma anticipating on buying because I didn't want a high car payment. After spending time with Mark not only did he put me in the jeep of my dreams but made it very affordable as well. Tony in finance answered all my questions and actually was able to save me even more money. These gentlemen provided excellent customer service and I Iook forward to doing all my business with them in the future. More

I was on vacation visiting my brother for a few days when I experienced the vehicle trouble, therefore being without it was going to be very inconvenient. I was given a quote for repair of the problem in my I experienced the vehicle trouble, therefore being without it was going to be very inconvenient. I was given a quote for repair of the problem in my transmission and a detailed explaination of what the repair involved by Mr. Williams. My vehicle was repaired the same day and i was provided with a rental vehicle at a very discounted price from Enterprise to use for the day, which allowed me to continue with my activities. My vehicle was finished when expected and washed. The lady who handled my bill at the checkout was very pleasant as was Mr. Williams. This made handing over $900.00 less painful. I would recommend this dealership to others. And, although I do not live in the area my brother does, as well as my sister-in-law, both of whom work in companies dealing with many people who they can tell of the excellent service at Lake Norman. My brother also drives a jeep which can be serviced there as well. Thanks, Laura Drummond Paris TN More

This is the second vehicle we have purchased from Lake Norman Dodge. I was happy with the service I received. Mark was very patient as he answered all of my questions and helped me sort out what specific Norman Dodge. I was happy with the service I received. Mark was very patient as he answered all of my questions and helped me sort out what specific features were important to me and which features were not. We started shopping later in the day and I never got the feeling he wanted me to hurry up. This was particularly important as I was indecisive about the exact features I wanted/needed. The following comments are given in an effort to provide information that may be helpful to both the dealership and future buyers. While I am not dissatisfied with the price of the vehicle (I felt the price was fair), I was caught off guard with the "Dealer added extras" we were told about AFTER we had discussed and settled on a price for the vehicle. Perhaps we should have known about these, but they were not listed on the sticker, and as this was my first Jeep I was unaware I needed to ask about them. I feel these fees should have been discussed in detail as we were discussing the price of the vehicle rather than after we were in the process of signing papers. To be fair, they are nice features that add value to the vehicle, I just believe the price/benefit should have been disclosed sooner than it was. With that said, I felt our concerns were listened to and steps were taken to come to a fair and equitable agreement. They could have very easily simply said sorry and left it at that, but I felt they really tried to make it right for us. Lake Norman Dodge has a great inventory and Mark was even very willing to find a different vehicle from another location if I couldn't find exactly what I wanted. I liked that he didn't put any pressure on me, but instead tried to decide what I needed and wanted. The finance department was fantastic as well. I would buy another car from them, but would be a bit wiser in asking more details on specific features, as we learned many of their vehicles have these extra features and they are not listed anywhere that seemed obvious to us. More

Buying a new car is exciting and daunting all at the same time. My salesman, Randy did everything in his power to make it easy and pleasurable. He took the time to answer all my questions even when he didn time. My salesman, Randy did everything in his power to make it easy and pleasurable. He took the time to answer all my questions even when he didn't have the answers at his fingertips. The owner, Jack, introduced himself by e-mail as well as when I was in the showroom. He handed me his business card which had "free lifetime car washes" on it. Tony in financing whipped into action when I told him I was in a hurry. I can not say enough about the attention to detail that was given to me from the full gas tank to the follow up phone calls regarding concerns I had while shopping for my new car. Even the price negotiations were pleasant and confrontation free. From the test drive to signing on the dotted line, I felt respected and listened to. More

Everyone was very nice and worked very well to get me into a new Jeep Wrangler. I was not really pressured by anyone and they took the time to work with me and then show me how everything worked after I into a new Jeep Wrangler. I was not really pressured by anyone and they took the time to work with me and then show me how everything worked after I purchased the vehicle. I will recommend LNCJD to anyone and will definately be purchasing my next vehicle there. Thank you for everything!! Thank you , Whitney More

What a great experience! This is the first time I enjoyed buying a car. I bought a 2010 wrangler and mark and brad were absolutely AWESOME!!!! I liked them so much, I came back the following day and bought m buying a car. I bought a 2010 wrangler and mark and brad were absolutely AWESOME!!!! I liked them so much, I came back the following day and bought my wife a wrangler as well! All 5's guys! Highly recommendable dealership. Everyone was SUPER nice. More

This was my first visit and experience with Lake Norman Chrysler Jeep Dodge.I must say I was impressed with everyone I dealt with there from the Sales Manager to my main contact, Brad Ceraolo. They were ve Chrysler Jeep Dodge.I must say I was impressed with everyone I dealt with there from the Sales Manager to my main contact, Brad Ceraolo. They were very fair with my two tradeins and the price of the car that I bought there. I drove up from Atlanta, Georgia to do business with them and it was worst the trip. Bottomline, they did everything they said they would do and then some. The bumper on the car I bought has to be repainted after the paint did not match up. They stood behind their committment to make good on that issue. I would definitly recommend this dealership because everyone was very professional, courteous and helpful. I will do business with them again in the future. More

This was a repeat visit to this dealer. We have purchased 3 other cars from here. The service is great and the staff are friendly and helpful.I would recommend this dealership to family and friends. They had 3 other cars from here. The service is great and the staff are friendly and helpful.I would recommend this dealership to family and friends. They had what I wanted and did not try to get me to buy a more expensive car or purchase extras that i didn't need. I know in the past that the service department will take good care of my car. I also received a good price on my trade in. They also got us a great rate on finance. More