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Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
5,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 11, 2010
Overall very good experience, enjoyed working with Tracy and mike. Mike was interested in meeting our needs and went out of his way to make us comfortable. Only major call out is that we were never communic and mike. Mike was interested in meeting our needs and went out of his way to make us comfortable. Only major call out is that we were never communicated with about financing options, only presented with gmac at the point of sale. We had actually arranged our own financing but felt we missed a step in negotiations. More
by LysC
Employees Worked With
Tracy & Mike
March 11, 2010
The very least I can do, is take a second to let the dealer know how happy I am with my visit, and purchase. I bought a used Jeep Wranger from Chrystler Jeep Dodge of Cornelius. My salesman, KJ has be dealer know how happy I am with my visit, and purchase. I bought a used Jeep Wranger from Chrystler Jeep Dodge of Cornelius. My salesman, KJ has been absolutely awesome from the time i met him til now. I told him what I was looking at and what i had in my budget. He came close enough and cool enough, working with me the entire way, that we were able to make the deal. I am extremely satisfied with my purchase. The purchase experience was great with KJ, but that is not what has impressed me the most. KJ has been there for me ever since. In times past, salesmen are happy with the sale but that is as far as it goes. KJ has been committed to making sure that I am still satisfied after the sale. He has checked up on me several times after the sale and has gone out of his way to help me with issues that do not directly effect him or the dealership. I can not express how greatfull I am for his hospitality. I will recommend him and the dealership to every one that i ever overhear talking about buying a new vehicle. Very well done. Very happy. Thanks, Nick Mann 704-526-8899 More
by nimann8
Employees Worked With
KJ
March 10, 2010
I went to Lake Norman in 2004. I was greeted by a salesman named Charlie. I went back a year later and Charlie introduced me to Maggie. She was a great salesman. She treated me as if I was royalty. A salesman named Charlie. I went back a year later and Charlie introduced me to Maggie. She was a great salesman. She treated me as if I was royalty. As a matter of fact, she was so good at everything that I went back and has purchased 1 PT Cruiser, 3 Dodge Neons,and 1 Dodge Dekota. The service she gave was so great, I even brought my cousin to see Maggie and she sold her a Dodge Caliber. Then my daughters(all 3). The service was just unbeliveable.When I am ready for another car, I will be back to see the one and only, Maggie, at Lake Norman Chrysler, Jeep, Dodge. She's the best. More
by mrsheaggans2002
Employees Worked With
Maggie Carrigan, Maggie Carrigan
March 10, 2010
My experience at lake Norman Chrysler jeep was very pleasant. Everyone was very friendly and helpful. My salesman, mike Autovino was awesome!!! he was very helpful and friendly and kind. He is defin pleasant. Everyone was very friendly and helpful. My salesman, mike Autovino was awesome!!! he was very helpful and friendly and kind. He is definately an assett to this dealership. I told him what i was lookin for and he did everything he could to find the jeep i wanted. Thank you Mike, and everyone at lake Norman Chrysler Jeep. I am now the proud owner of a jeep Wrangler and i love it. I would highly recommend this dealership. Plus you get free carwashes!! Pattie Benfield :) More
by pattie benfield
Employees Worked With
Mike Autovino and Tony Z
March 10, 2010
We bought our 2nd vehicle from Lake Norman Chrysler Jeep Dodge in October 2009. I was very pleased with our salesman K.J. From the beginning he was very attentive (with out being pushy.) We came in and l Dodge in October 2009. I was very pleased with our salesman K.J. From the beginning he was very attentive (with out being pushy.) We came in and looked a few times before we actually purchased our 2010 Town and Country. K.J. seems genuinely concerned in whether or not you are happy with your buying experience! But once that experience is done...K.J. is not gone! :-) He is still around to make sure you are taken care of, to help with any concerns you might have and follows up to make sure everything is not just satisfactory...but even better! The ladies at the reception area are always SO kind and very eager to help! I always enjoy talking with them when I'm there. I would definitely recommend friends to buy from LNCJD! P.S. The kids love the popcorn and sodas and everyone is always so nice to them. My husband and I enjoy the free car washes too! More
by slg51743
Employees Worked With
Karum "K.J." Johnson,
March 08, 2010
Our experience purchasing our Dodge Ram truck from Maggie Carrigan was very pleasurable. She was very attentive to our needs and wants and listen to what we were wanting and needing in purchasing a new vehi Carrigan was very pleasurable. She was very attentive to our needs and wants and listen to what we were wanting and needing in purchasing a new vehicle. Maggie has followed through with our purchase from start to finish. We would highly recommend Maggie and this dealership to others. More
by dodgeram2010
Employees Worked With
Maggie Carrigan, Maggie Carrigan
March 07, 2010
I scheduled the service for 2pm on March 4th and got I scheduled the service for 2pm on March 4th and got there and made myself comfortable. The entire staff was very helpful and always checked to see I scheduled the service for 2pm on March 4th and got there and made myself comfortable. The entire staff was very helpful and always checked to see if there was something I needed. I was a little dissapointed when I was told the repair was going to take 2 more hours after I had already been there for 2 hours, BUT I was very gracious for their honesty and, what the heck, I had already been there 2 hours, what's 2 more? (that's not a complaint!). I would much rather have the work done correctly than it being rushed with the chance of something being looked over. To my amazement, when my car was completed, Jeff Coble, the service tech that fixed my car, came in and explained in detail what he had to do to fix the car. I was able to ask him questions about the repair and any other possible issues I would need to look for. I've never had a service technician at any dealership come out and speak to me about the work completed. That was such a great touch to know that Jeff cares immensely about the work he is doing, I felt confident when I left knowing that the best possible person there fixed my car. It was after that talk with Jeff, that I decided, no matter what, I would make the trek from southwest Charlotte to this dealership anytime I need any type of service. That's HUGE, because they're at least 25 miles further for me than the nearest Dodge dealer. More
by smaxwell
Employees Worked With
Ron Rabins, Jeff Coble
March 06, 2010
I live near Lake Norman CJD and drive past it everyday. I have had a BMW for about 4 years and have really enjoyed it, but have always wanted a Jeep Wrangler. There is always the expectation of working wi I have had a BMW for about 4 years and have really enjoyed it, but have always wanted a Jeep Wrangler. There is always the expectation of working with car dealerships--pushy salespeople, a sense of rushing you out the door, etc. that I have experienced many times and so have many others. Let's face it, generally speaking, the actual purchasing of a new car tends to be painful rather than painless and fun. This is absolutely NOT the case at Lake Norman. From the moment I drove on the lot, I felt at ease-relaxed about my new vehicle shopping. I was greeted by my salesperson, Scott, who was friendly upon my arrival and asked me what I was looking for and then directed me to the Wranglers and offered to come with me or stay behind. I said I would prefer to look myself and he replied that was fine and that he'd be waiting to answer any questions. After I came back to lobby, he greeted me again and answered my questions and was very easy to work with-definitely not your typical car salesman. From this point forward my experience only got better and made the experience of getting my new Jeep that I've always wanted even that much more fun and exciting! The deal negotiation went extremely well, where Scott worked with Craig to accommodate my needs and expectations on price, value, and deal structure. Friendly chats and discussions of personal history and favorite sports teams (Go Steelers) added to the relaxing feeling of my purchase and made me feel like a truly valued customer. Scott was absolutely great to work with through the entire evening and process. I then was instructed to work with Amanda to finalize my financing and other various options. You honestly could not ask for a better, more knowledgeable person to work with-she, too, made me feel important and valued as a customer. I received a great rate for my loan and what I perceive to be a great value on other various options for my Jeep. All of this occurred late in the evening and Amanda and Scott both stayed until well after 10 PM to make sure my needs were addressed and never once did I feel rushed-even when I was asking many, many questions of Amanda as we worked through the financial side of the transaction. I myself am in sales and understand the pressures of the sales world and related business, but the best way to get and keep a new customer, especially when they are making a huge purchase like a new car, is truly treat them with care and show that they are a valued customer. This was not only executed at Lake Norman, but I honestly felt that the sentiment was honest and sincere. Lake Norman did not only get my business for my new Jeep Wrangler, they have acquired a life-long customer. Well done. More
by macurdy7
Employees Worked With
Scott, Amanda and Craig, Craig Smith
March 06, 2010
Through I check all greats it didn't start out that way. You see I had two cars and only one driver; me,so therefore I needed to make some decisions has to trade-ins or a sell of the 2nd car. Considering a You see I had two cars and only one driver; me,so therefore I needed to make some decisions has to trade-ins or a sell of the 2nd car. Considering a trade-in I stopped into Chrysler of Lake Norman and after sometime was put into a Jeep 4x4 Limited which looked and smelled good. Coaxed into a test drive just put more spice on the cake and the next thing I knew I was driving out in my NEW 4x4 Jeep Hemmi Limited. Great with smiles at this point. Now this is where "customer service" comes in; you see a red light went on on the dashboard and the ability to drive and steer become in-effective. I returned the next day to the dealership with the second car(a 2010 Kia Soul)of the two car trade-in telling a salesman by the name of Mark what had occur and YES I was a bit stressed out by this time with all the stop and go driving I had to do on the return. "Not to worry", I was told by a service manager, "sometimes these things happen and it probably just needed a computer adjustment". Okay, I calmed myself to see how this would all play out until I was told by the same service manager "no a part had to be replaced and he had put an order in for the new one." Now sir(s),here's where I lost it. Refusing to hear anything about replacing a put on a "new" $45,000.00 plus truck and rage taking place on the spot, in the dealership, Mr. Willie Brown III made a move for the Manager. Jack Salzman,a man of integrity,hearing my plight said he would make some calls and see how he could rectify the situation making it right for me. After sometime he returned and told me of the new deal he would make,it would take a couple of days to a week for the replacement to come in from the manufactorer and until that time he would put me in a loaner's the some make as I was getting. Yes the initial purchasing of this Jeep was not pleasant BUT here's where "customer service","friendliness","customer satisfcation" all that comes in play. Mr. Brown III making that move to his manager Mr. Salzman making that move of satisfaction and reacting on the "the customer is always right" theory, which is the time I came from, changeed everything. BUT, that's still not what makes these two people and this dealership exceptional to me, it's the thereafter. You see later after all the fire had worn out of me and I was re-read my papers (the contract)in there in BOLD lettering is the claus of the dealership's NOT BEING RESPONSIBLE for mechcanial failures (which I still think is wrong today), however Mr.Salzman as I said before "being a man of intergrity" looked beyond that claus, heard my plight and WORKED to SATISFY HIS CUSTOMER; AND THAT'S WHAT MAKES THEM GREAT!!. What makes them even greater is upon my 3000 mile oil change I was recognized but not in a bad way in a GOOD way. Mr Willie Brown heard I was in and came to greet me. We talked and laughed about it again he offered his services in anyway, letting me know he aimed to please. While waiting for service Mr.Salzman showed up with Ms. Amanda (forgive me for not remembering her last name) greeting and questioning if I needed anything and how I liked my new Jeep and it's performance. I tell you I felt like royality. I believe I have a car family and I know that sometimes in families there are problems BUT I know if there are Mr. Willie Brown Jr.III and the Manager Mr Jack Salzman of Lake Norman Chrysler will work to fix it which brings them to GREAT customer service, quality of work, friendliness and an overall good experience. More
by Sorento
Employees Worked With
Willie Brown III, Jack Salzman, Amanda, Mark, Jack Salzman, Willie Brown, Mark Mosayebi
March 05, 2010
I have purchased 7 new cars here and they have never disapointed me. I recently purchased a 2010 Journey for my wife and service was great. From Willie to the Owner Jack, everyone made sure we were happ disapointed me. I recently purchased a 2010 Journey for my wife and service was great. From Willie to the Owner Jack, everyone made sure we were happy and received the best deal we could. I would recomend this dealership to anyone. More
by seilmann
Employees Worked With
Willie Lee Brown,lll, Willie Brown
