Lake Norman Chrysler Dodge Jeep Ram

I have bought several cars in my life and Willie with Craig do a great job. Willie has always followed up with me, telling me the straight forward truth, which is hard to find now these days from a sale Craig do a great job. Willie has always followed up with me, telling me the straight forward truth, which is hard to find now these days from a sale person. His customer services skills are "OUTSTANDING" with a low pressure attitude when it comes to buying a car. He know his product. I live in Mt.Holly and pass by several dealership looking for my first Challenger. Which I may add that I had my own finance through my credit union. Willie and Craig had help me each and every way. Since then, I have bought two more. For the service that they offer is the reason why I keep coming back 100%. The one thing I want everyone to know is that Willie has always called me to just say hi or tell me Happy Birthday. The one thing he did was to check on me when I had my back operation. This is something you can't train someone to do. I wish everyone had a sale person like Willie. I consider him not a sale person, but a friend. Thank You More

Just purchased a pre-owned vehicle from this location after my own car had finally bit the dust. I found what I wanted online and contacted them the night before . I was contacted the next day via e-mail after my own car had finally bit the dust. I found what I wanted online and contacted them the night before . I was contacted the next day via e-mail thanking me for my interest and if I had any questions or would like to test drive the vehicle to contact. I contacted immediately and paid Chris Ellenburg (internet sales) a visit. The overall experience was very pleasant and pressure free. Chris was very pleasant and easy to talk to. Other sales people on site were also very friendly even though they were not directly dealing with you which was a nice change from other dealerships. I would definately recommend anyone in the market for a new or quality used car to visit this dealership. More

Nathan and Chris were very helpful. They did not attempt any dealer double talk or fee this fee that. I asked for an out the door price and they provided it, we negotiated a price that was acceptable for bo any dealer double talk or fee this fee that. I asked for an out the door price and they provided it, we negotiated a price that was acceptable for both parties very easily. They also provided top dollar for my trade. Also once everything was finished the owner Jack Salzman and the sales manager Obie Herrrera stopped by to thank me for my business that level of customer service is not seen often and was much appreciated. This is my family’s 4th Jeep from Lake Norman Chrysler Jeep Dodge and most likely won’t be our last! A VERY good experience!! More

I was already working with a dealership in the Richmond VA area - which is where I live and had already put money down on a 2011 Jeep Sahara Unlimited when I saw Lake Norman's web site. I filled out a que VA area - which is where I live and had already put money down on a 2011 Jeep Sahara Unlimited when I saw Lake Norman's web site. I filled out a questionaire for information and Mark Mosayebi called me. He was incredibly knowledable and very nice. One of the options I wanted the other dealership told me it was no longer available on the 2011. When I asked Mark about this he assured me I could have all my options! He was right! I got all my options and then some! He is amazing. We had lots of phone calls and emails. I felt like I knew him before we even met. Tony, Frank and Tryii were great to work with too. We drove 4 1/2 hours to pick up our new Jeep and it was worth every mile! We love Mark and Lake Norman Chrysler. We will be sending our son to Mark. Mark it was an absolute pleasure working with you! Thanks, Dee More

I was checking on line to see if I could get financing for the car I have wanted for a long time. I went on Overstock.com to see what I could aford and Mark Mosabi called me and was very nice and polite. for the car I have wanted for a long time. I went on Overstock.com to see what I could aford and Mark Mosabi called me and was very nice and polite. When I told him that I would need finacing and I could not put anything down on it and I had bad credit. He told me to let him see what he could do. He told to put my husband and my credit info on the application on line and I did. I had a liitle touble getting my husband's to go through just because I wasn't paying attention to what it was telling me. When Mark got the information he needed. He came through with flying colors and got me financed with no money down and in a Jeep Patriot that I thought I could even try for but he came throgh and now I a the proud owner of a Jeep Patriot. This was the best and fastest buying of a car that my husband and I have ever had. I would drive from my home state of WV to Lake Norman Chrysler, Jeep, Dodge to buy a car now. Mitzie Cummings Kings Mt.,NC More

My salesperson, Jay, was truly a pleasure to deal with. He was able to answer all my questions with confidence. Didn't find him pushy at all. The dealership was clean and friendly. Great inventory! I'm ext He was able to answer all my questions with confidence. Didn't find him pushy at all. The dealership was clean and friendly. Great inventory! I'm extremely happy with my purchase and Jay helped greatly in making everything go smoothly. More

We were a hard deal to make. I previously purchased a new car a couple of years ago and after 4 layoffs in 3 years and divorce my credit score wasn't very good. Due to my credit history I wasn't able to get car a couple of years ago and after 4 layoffs in 3 years and divorce my credit score wasn't very good. Due to my credit history I wasn't able to get a good loan so I ended up with a 17% interest loan. In addition, I had made the mistake of trading in a car that I stilled owed alot on to get that 17% interest loan... so not only did I have a very bad interest rate, I was in the hole with alot of negative equity (almost $10,000). The car that I traded in had a higher interest rate though... so at the time, I felt like it was a better deal than what I currently had. The car I traded in was from one of those places that will finance anyone and charge 20%+ interest. Unfortunately, I still had a payment of $694/month to pay. Over the past 3 years we have worked hard to improve our credit and have seen some success but we are still roughly at a 640 beacon between my wife and I. We haven't been late or missed any payments in the last 5 years but are carrying high balances on a few credit cards in relation to the limit (about 75% utilization) because we used them to pay for our 19 year old daughter to attend community college. I have tried to get our car loan refinanced but noone would refinance the loan because the car had lost alot of value and at this point I owed almost double the value of the car. Every month I made my $694 car payment and just figured I would have to bite the bullet. I had almost given up on it and figured I would have to just pay off the loan with the high interest rate. Last week I received a marketing flyer from Lake Norman Chrysler. Normally, I just throw them away... but this one said that Chrysler was offering up to $3000 over Kelley Blue Book for trade ins and up to $10,000 off MSRP for some 2010 models. The current payoff on my 2007 Chrysler Sebring was $22,750 and the fair bluebook value was roughly $8000. Looking at those numbers you can see why I felt like I was over my head. I basically owed $15000 more than the car was worth... all the while paying 17% interest. I figured I didn't have anything to lose by calling them and the first sentence I said to Maggie was "I completely doubt that you can help me.". Maggie was very patient and kind while I explained my situation to her. Her response was "I think we can help you". She told me that the dealership had built a sales and finance management team that she felt were the best she had seen in her 10 years at Lake Norman Chrysler. I was still very skeptical. I have dealt with a few dealerships in my life and have never been very happy with the truthfulness of the salespeople. My wife felt the same way so I told Maggie that I didn't want to fill out a credit application unless they could assure me that they could make the deal happen. Later that evening, I got a call from Russell who told me that he thought they could make a deal that would work for me on a new 2010 Dodge Charger. I told him that I could probably only come up with $2500 down and he told me that I might have to come up with a better down payment in order to get my interest rate lowered much because, typically, only high risk (read high interest rate) banks would finance someone who was as upside down as I was with that low of a down payment. If I really wanted to get my interest rate and payment down that I would need to go with a better bank. The issue is that the better banks typically will only finance 118-120% with a beacon score like mine. I told him that I probably wouldn't be able to come up with more right now and he told me that they would do their best to make it work. The next day, Maggie called me and asked me if I had spoken with Russell and that they had gone over the numbers and that I should probably come in so that they could go over it with me. I agreed and went in after work. I got to the dealership around 6-6:30. Maggie showed me the car and I liked it alot... it's a black pearl color and it had 16 miles on it. When we got back from test driving the car she introduced me to Russell and Obie who are the internet sales manager and sales manager respectively. Russell was very honest and up front with me about the numbers and Obie was very energetic and upbeat. He told me that they had gone over the numbers and felt like they could indeed make it happen. I felt like they were all very honest with me... and that was refreshing considering that I hold a very low opinion of car sales people due to past experience. Maggie took down our credit information and submitted it to financing. I waited about 30-40 minutes and then Russell came over and sat down at the table with me. He said that he had good news and bad news. The good news was that I was approved for financing through Ally at 11.99% (which would reduce my payment by over $100/month even with the new car) and the bad news was that I would have to put down $4500. However, they would allow me to pay the down payment over 45 days... so basically, they would take the $2500 I had and hold a $2000 check. After some thought, I decided I could probably do that... I had some things that I could sell to come up with the difference and I wouldn't have a payment in the next month... so I basically had to come up with $1300 in addition to my normal payment. At 8:30pm (2-2 1/2 hours after I arrived) I agreed to the deal. Russell told me that it would be best to come back the next day so that they would have time to get the paperwork together and I wouldn't have to wait for them to do that. In addition, I could take the new car with me... so I drove out of the lot that night with a new Dodge Charger and a lower payment. The next evening my wife and I drove to the dealership to sign the papers and give them the down payment. I was able to sell some of the stuff I needed to sell that day... so I walked in with $3000 to give them down and they would hold the check for $1500. We arrived at the dealership around 7pm and took care of the down payment and check as well as being congratulated by a number of the staff, including Russell and Obie. Maggie took the car down to the gas station and filled it with gas while we sat down with Leanne? (I am not 100% positive of her name... sorry). The first thing she told me was that she had good news and that she had fight a little bit with the bank and was able to get the interest rate dropped to 9%! That means that my payment ended up being almost $140 less than what I was paying before! The original MSRP on the Charger was around $26,000. I ended up financing $30,500. This meant that I was able to reduce my negative equity by almost $10,000 while reducing my interest rate by 8%. The hidden story here is that, after they got me the approval on Thursday evening, on Friday morning I called 2 Chevy dealerships and a Ford dealership (I only buy American for myself) to see if they could do a better deal. So, by 10am on Friday, I already had 3 dealerships working on it to see what they could come up with. By 6pm, before I went to sign the paperwork at Lake Norman Chrysler, they had all called me back and told me that they couldn't do the deal. In the end, I feel like Lake Norman Chrysler really pulled a superman effort for me and they have won a customer for life. The fact that 3 other dealerships couldn't do what Lake Norman Chrysler did (and in a timely fashion I must say) speaks volumes to me. More

This is my 3rd vehicle purchased from this dealership. From the moment you walk in, the greeters are attentive & polite, which makes you feel welcome. Our salesman, Willie Brown is simply the best! He is From the moment you walk in, the greeters are attentive & polite, which makes you feel welcome. Our salesman, Willie Brown is simply the best! He is so helpful, knowledgeable & most of all, honest! We love working with him...he gives us the time we need to make a decision without being over bearing...we appreciate that! Then there is Amanda Schrider, the Finance Manager. She is a huge reason we keep coming back....she too is so honest & helpful...she has helped me in so many ways, I am so appreciative of her "over & above" work ethics I can't even tell you. She makes you feel so welcome from the time you walk in her office...she is a huge asset to this company!! Then there is Jack..the owner...how many owners come up to you when you walk in the door & shake your hand "before" you purchase a car or even know the reason why you are there? He also thanks you personally after the sale...he makes you feel like you are a somebody when you are at his dealership..we will never go anywhere else to purchase a vehicle...why would we??? So hats off to the whole staff at Lake Norman Chrysler Jeep Dodge...and we thank you for everything you have done for us in the past...and you know we will be back again soon to purchase another vehicle!! Sue & Galen Purpura More