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Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
5,757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,757 reviews
January 14, 2011
Incredibly easy purchase of Certified 2008 Jeep Wrangler Unlimited Sahara. Basically purchased the car via phone and internet, facilitated by Scott Houchins. After working out the deal over the phone, we Unlimited Sahara. Basically purchased the car via phone and internet, facilitated by Scott Houchins. After working out the deal over the phone, we went in for a test drive, and left with the car in a little over an hour. The staff members were all very cordial and helpful. More
by pbeav001
Employees Worked With
Scott Houchins
January 11, 2011
I purchased a 2011 Jeep Libery from Lake Norman Chrysler on Saturday. Randy Lorelike was our salesman and he was very patient and presented us with only the options that worked for us. It was a great expe on Saturday. Randy Lorelike was our salesman and he was very patient and presented us with only the options that worked for us. It was a great experience and I got the car I wanted at an affordable price. Will definitely go back to Lake Norman Chrysler and work with Randy again. More
by sbenson
Employees Worked With
Randy Lorelike
January 10, 2011
I Purchased my very first Jeep from KJ on Saturday. He was straight to the point and very helpful. We were able to tell him what we wanted and at the price we needed and he got us there. I will definetly was straight to the point and very helpful. We were able to tell him what we wanted and at the price we needed and he got us there. I will definetly be recommending KJ to all of my friends. He was very pleasant to work with and had a great attitude! Car buying to me is very stressful, however, KJ made the experience a lot more fun and laid back. I am definetly a Jeep girl now and I will be returning to LNC in the future for all of my needs! More
by madden52
Employees Worked With
Karum Johnson
January 09, 2011
I own a Wrangler and have received wonderful service from this dealer. Terry in service is an asset to the organization. I wanted to purchase another Wrangler Sahara and trade in my ford escape which was 18 this dealer. Terry in service is an asset to the organization. I wanted to purchase another Wrangler Sahara and trade in my ford escape which was 18 months old and in pristine condition and very low miles. I was offered such a low price on the trade in that it was insulting. Although I was treated courteously, the trade in offer was an insult. They offered me 17,000 on a year and a half old car that cost 34,000. This was brought to the attention of the owner who was on site, to NO avail. Don't get me wrong, it's a good dealership and wonderful service. But you can't rip people off on a trade in. I went to another dealer and bought my new Jeep at a competitive price. I have been a loyal Jeep owner for many years, they lost a repeat customer. More
by RLM0411
Employees Worked With
Jack Salzman and Sales Manager, Jack Salzman
January 06, 2011
After buying many cars in my past, this purchase was the most pleasant. Chris & his assistant Chris (Sorry I don't remember his last name) were most helpful in completing our transaction. They took the tim most pleasant. Chris & his assistant Chris (Sorry I don't remember his last name) were most helpful in completing our transaction. They took the time to explain what the pros & cons were of the different rebates in comparison to different deals. The entire staff from the receptionist through xthe sales dept. & finally through the financing department were very friendly & helpful. The dealership's use of the internet was most helpful in my determination of what dealer I wanted to do business with. More
by ramnc1
Employees Worked With
Chris Ellenburg, Chris Davis
January 03, 2011
We have bought several new cars thru different dealerships and the purchase process with LKN for our new Grand Cherokee was by far the most satisfactory to date. The professionalism, knowledge and dealerships and the purchase process with LKN for our new Grand Cherokee was by far the most satisfactory to date. The professionalism, knowledge and friendliness of Russell Owen and Amanda Schrider made the effort a pleasant experience. We look forward to the same quality effort from the service folks as we maintain the new Jeep. Jay and Gerry Howard More
by jayatlake
Employees Worked With
Amanda Schrider and Russell Owen, Russell Owen
December 31, 2010
A great place to do business. Excellent selection, friendly people and fair prices. Also, the dealership is conveniently located when it's time for service. We are lovin our new 2011 Jeep Grand Cher friendly people and fair prices. Also, the dealership is conveniently located when it's time for service. We are lovin our new 2011 Jeep Grand Cherokee and look forward to the complimentary car washes offered by Lake Norman Jeep. More
by jfitzgib3
Employees Worked With
Maggie Carrigan , Obie Herrera, Maggie Carrigan
December 28, 2010
This was by far the best car buying experience I've ever had. John made the whole process simple and fun. He made it seem like I was buying a car from an old friend, not a dealership. And if your a New Y had. John made the whole process simple and fun. He made it seem like I was buying a car from an old friend, not a dealership. And if your a New York Jets fan than I strongly recommend John! More
by harms0096
Employees Worked With
John Raila, John Raila
December 28, 2010
Bought a 2011 Wrangler Unlimited a couple of weeks ago. The staff was very friendly and the selection of cars is quite good. Chris Davis was our salesperson. He was friendly, informative and patient. I The staff was very friendly and the selection of cars is quite good. Chris Davis was our salesperson. He was friendly, informative and patient. I went to the dealership on a Sunday and spent 4 hours there, trying to get some numbers together for both lease and purchase option. It was Thanksgiving week and a 35 minute drive took 90 mins (uggh). I had to return again on Monday (90 minute drive) to drop off my trade-in. Dealership paid off my remaining balance in full (which was a bit more than I expected). However, they did not drop the sticker price AT ALL. In effect, we had to finance more than perhaps another dealership would offer; but did not have negative equity. It worked for us. Was originally quoted a lease payment that was too high. Chris called back and said he had a "coupon" from the lease financing company - which would lower our monthly payment to an acceptable rate. The finance person at the dealership does no know of such a coupon. Chris did locate the exact car we wanted and picked it up from another dealer in South Carolina. I dropped off trade-in Monday evening and returned home in a "loaner" (same car) until I was able to sign paperwork on Wed evening. Got a call from Chris while at the office on Tuesday - apparently another salesperson sold the "loaner" I was driving and they needed it back right away. HIGHLY INCONVENIENT. They offered to bring my Wrangler to me, but I decided to go get it (another 90 minute drive). At home I attempted to put the soft top all the way down. The velcro tie-backs were missing. For a Jeep with a soft-top; that's not okay. On Wedsneday, had to return to the dealership AGAIN (90 minute drive) to pick up the car and sign paperwork. Took a long time, but always does. LOVE THE JEEP. Deal was okay. However, I would have at least appreciated a coffee mug or something for the annoyance of having to drive there four days in a row and the fact that I was expected to believe in an imaginary financing "coupon". I also found it rather inappropriate to receive four voicemails from John Railey reminding me that a dealership "bonus" is tied to this review. For most adults who have ever purchased a car, there is an awareness of how car salespeople earn bonuses. To spell it out for me just put me off and I don't care for it. More
by jpc1226
Employees Worked With
Chris Davis, John Railey, John Raila, Chris Davis
December 27, 2010
I always go to Lake Norman Chrysler to get all services completed on my vehicles. When i come in for services, the first person I look for is AJ & if he is not around, I have no problem waiting for him to completed on my vehicles. When i come in for services, the first person I look for is AJ & if he is not around, I have no problem waiting for him to return. I trust him to get me in and our in a timely manner and he always comes through at every time. He doesnt try to sell me anything I know I do not need at the time and when I do need something extra, he explains to me why and takes me to my vehicle to show as to why I need that certain product. That right there is teriffic customer service. I highly recommend Lake Norman Chrysler for all serivce needs and I even recommend AJ more to address problems with your vehicle, because with him, you will get true honest customer service! More
by DomChin
Employees Worked With
AJ
