Lake Norman Chrysler Dodge Jeep Ram

I gave a rating of "great" in all categories basicly because of the salesman, which was Tony Williams. He made your dealership stand out above all others. He knew that I was just looking and basicly because of the salesman, which was Tony Williams. He made your dealership stand out above all others. He knew that I was just looking and gave me every opportunity to look at different models and gave me very useful information on each vehicle without pushing for a sale. I bought a Chrysler New Yorker from a Lake Norman dealership which I assume was yours, 20-25 years ago. I bought a Jeep from a Concord Dealership, and each time I was just looking. I bought a Durango from an individual in 2001. The products are good, but the salepeople have been the motivation to buy, and all without being pushy or arrogant. Please give Mr. Williams my best. Faye Keziah More

So here is my story of the great sales guy Russel Owen. I went to get a routine oil change and walked away hours later with a brand new Dodge Challenger. I had no idea I would get a new care that day. Most p went to get a routine oil change and walked away hours later with a brand new Dodge Challenger. I had no idea I would get a new care that day. Most people would say I fell for the trap, so not the case, Russell and I talked, we looked at the car, he then told me more wonderful things and then we started paper work. This is my 4th car, I can't remember the names of my previous sales dude, but I will always remember Russell because of his kind attitude and outstanding customer service!! Alexis Bibbs More

my car buying experience was very good. Brian attended to all my questions and worked to ensure I had all information necessary about the vehicle I selected for purchase. I recommend Brian as a sales person all my questions and worked to ensure I had all information necessary about the vehicle I selected for purchase. I recommend Brian as a sales person of choice. I am very happy with my vehicle and will enjoy it so quite some time More

Willie, did a great job, He did'nt put in pressure on me to buy the car. after I took the test drive, I knew I wanted the car, but it was a matter of getting the payment and price were I wanted them. Willie to buy the car. after I took the test drive, I knew I wanted the car, but it was a matter of getting the payment and price were I wanted them. Willie got me the price and Payment. I recommend anybody looking for a car to go by and visit Lake Norman Chrysler/Dodge. the Customer service was great also. the service center was very neat and well organized. Thanks for Everything. Gary Roseboro Charlotte, NC More

I love Lake Norman CJD. The staff is always helpful and makes getting my car service a breeze. Willie Brown sold me car in 2006 and every time I visit the dealership and questions he is always available to makes getting my car service a breeze. Willie Brown sold me car in 2006 and every time I visit the dealership and questions he is always available to help. The service department is great! I work with Terry mostly and he is so helpful in suggesting options for service on my car. More

Russell and Steve are great people to work with. They answer any questions you have and are very quick to respond to you. I was very particular with what I wanted and the price I wanted and they helped m answer any questions you have and are very quick to respond to you. I was very particular with what I wanted and the price I wanted and they helped me get what I wanted. I am very happy with my Jeep Wrangler Unlimeted. I have so much fun driving it and look forward to working with LNCJD in the future. Thank you very much. Whitney More

The customer service was excellent. Willie stayed late to help us find a used automobile that fit our needs. We took the vehicle home the same day we purchased it and brought it back the following day to ha help us find a used automobile that fit our needs. We took the vehicle home the same day we purchased it and brought it back the following day to have the car detailed and Zurich shield applied. It was done in the amount of time stated and we were given a loaner car for the period of time stated. The sales associates were all friendly and asked if we needed anything many giving us business cards as to answer future questions if needed.The overall experience was good and I would recommend this dealership. We original stopped due to a bad experience at a Kia dealership. The only issue I have with the purchase is to see that after buying the Pacifica I looked up the kelly blue book price only to find the purchase price was a great deal higher than the Blue Book price even for a certified vehicle. This did not make me happy. The next time I purchase from your dealership I will not do it the day I test drive but wait and do more research, which is normally something I do before making any purchase. This does make me question the pricing at your dealership. As I stated to Willie many of my family members work for Chrysler and I have not driven one in many years due to a similar experience. The only other complaint was that the auto we traded in had a full tank of gas and we were given less than a half of tank. With the cost per gallon I would have been happier with the same amount in exchange. The loaner car was also given with less than one gallon of gas, not that we were going far however if we had run out of gas I would not have been happy either. More

We recently purchased 2 new vehicles at Lake Norman Chrysler/Jeep/Dodge in Cornelius, NC. Russell Owen was our salesman, and we found him to be easy to work with and knowledgeable in the two vehicles Chrysler/Jeep/Dodge in Cornelius, NC. Russell Owen was our salesman, and we found him to be easy to work with and knowledgeable in the two vehicles we eventually purchased (a Town & Country Limited and a 300C SRT). Based on my advance research, I feel we received a fair deal on the minivan and a great deal on the 300C (it was considered “new,” but was a 2010 and had 1,000 miles on it). The paperwork moved quickly and he understood our time constraints. The visit with the business manager was less pleasant. We were presented with a single sheet of paper with “options” to consider for varying levels of pre-paid maintenance. To our surprise, but maybe not to prior customers of this dealer, none of the options indicated “no, thanks.” We were not even asked if we wanted to consider the benefits of such options, just which one we wanted. It insulted our intelligence and was not a good experience. The last comment I’ll have is that I have received no less than 8 messages from 5 sources with requests to fill out customer satisfaction surveys. Granted, we purchased 2 cars, so to some extent, I’m not surprised at the volume of the requests, but the only “source” who sent just a single e-mail was Russell: he understood that one request was enough. Chrysler or their agents sent multiple requests so they don’t check for obvious duplications like name, address, e-mail, etc., which would allow them to reduce the annoying count. The dealer itself sent two separate e-mails at the same time! Overall, a good sales experience but not a great after-sales one. N.B. I wrote these comments only once, but because of the multiple places I’ve been requested to post them, you might see them often in your search of comments about this dealership. More

Went to dealership to get my Dodge Dakota pickup washed and to turn in my Premier Event numbers to spin. We seen a new Dodge Charger sitting on the showroom floor and we thinking about buying something wit and to turn in my Premier Event numbers to spin. We seen a new Dodge Charger sitting on the showroom floor and we thinking about buying something with better fuel millage than what we had. Spoke with Wille and he got Amanda involved and we came up with a number we all coulod live with. Jack and his staff are always helpful and get the job done. My wife and I are very happy with our new Dodge Charger. This is about the 10th car we have purchased from Lake Norman and will return for the next one. More

No high pressure, they get you the information you need and work very hard to assist in making the right choice for you. I've bought 2 vehicles from Willie Brown over the past few years and both times the and work very hard to assist in making the right choice for you. I've bought 2 vehicles from Willie Brown over the past few years and both times the service has been outstanding. His supporting managers and other staff continued to make the experience satisfying. The only con: I'm on a diet and their cafe was baking the day's fresh cookies. More