Lake Norman Chrysler Dodge Jeep Ram

We Came in for a Repair and walked away with a New Car. Kenneth went out of his way to make sure our needs were met. We were in the market for a new Jeep, but what we were looking for was on the lot so we Kenneth went out of his way to make sure our needs were met. We were in the market for a new Jeep, but what we were looking for was on the lot so we just moved our timeframe up. We were looking around the lot while our other Jeep was in for repairs. Kenny stopped what he was doing and showed us a few Jeeps that were meeting the criteria we had set. We have taken the New Jeep Grand Cherokee already for a 400 mile trip and it exceeded our expectations of how it should ride. We are highly pleased with the service and sales of this Grand Cherokee. All the other employee's went out of their way to help keep a 15 month old busy. More

I came to the dealership with the intention of test driving a used 2012 Dodge Charger. Carey and I had previously communicated through email and a brief telephone conversation. Initially, I thought C driving a used 2012 Dodge Charger. Carey and I had previously communicated through email and a brief telephone conversation. Initially, I thought Carey was just like other car salesmen whose main adjective was to obtain the next sale. However, Carey pleasantly surprised me by answering all of my questions and taking his time to understand my needs. Carey ensured I was able to make a smart decision about purchasing a vehicle by telling me what I needed to know instead of what I wanted to hear. After I decided to purchase the used 2012 Dodge Charger, Christina worked diligently to find reasonable financing options that would not exceed my budget. Christina even obtained additional warranties (at a very low cost) to ease my reservations about purchasing a used car. Just like Carey, Christina took her time to explain all of the facts regarding monthly payments, warranties, and additional services the dealership would provide after my purchase. Carey and Christina's honestly, patience, and sincerity convinced me that I made the correct decision to purchase a vehicle from Lake Norman Chrysler Jeep Dodge Ram. More

My husband and I needed new vehicles and we were able to work out a deal to trade in our existing vehicles for a 2013 Jeep and a 2013 Ram. We went in a couple of times before we decided to complete the dea work out a deal to trade in our existing vehicles for a 2013 Jeep and a 2013 Ram. We went in a couple of times before we decided to complete the deal. Each time we were there everyone was very friendly, helpful and they got us exactly what we were looking for in the two vehicles. More

We had an incredible experience with Lake Norman. They were great to deal with from the beginning and Willie Brown was willing to negotiate a deal with us in a timely and customer service oriented fashion were great to deal with from the beginning and Willie Brown was willing to negotiate a deal with us in a timely and customer service oriented fashion. The level of service Brian provided on the finance side was just as exceptional. I highly recommend this dealership. More

It was good quick customer service. To the point..no bull. I felt I could trust Willie and that he was working for me the customer. bull. I felt I could trust Willie and that he was working for me the customer. More

I appreciate the service that I received while purchasing a new vehicle. Carey made sure to show me all the options in the price range I was interested in and helping me to decide the best vehicle to meet m a new vehicle. Carey made sure to show me all the options in the price range I was interested in and helping me to decide the best vehicle to meet my needs and the payment range I wanted to stay in. Christina stayed late to be sure I received the best offer possible. Thanks again and I'm enjoying my new Dodge Avenger. More

I had a wonderful experience at this Dealership. The team I worked with were both very helpful, polite, friendly and Not Pushy. I would definitely go back for my next purchase. I worked with were both very helpful, polite, friendly and Not Pushy. I would definitely go back for my next purchase. More

There were minor cosmetic body pieces that had to be replaced under warranty. This visit also entailed an oil change. I don't remember the young woman's name who called to set up my appointment, but replaced under warranty. This visit also entailed an oil change. I don't remember the young woman's name who called to set up my appointment, but she was excellent and worked with me. Frank Sparrow, Parts Director, went out of his way to ensure the replacement parts were available in a timely fashion. He also cut through the red tape so I could get the work done in a timely fashion, saving me two to three weeks of waiting. Robin Robinette, Service Director, as always, kept an eye out for me and ensured that my service call was a five star experience. Jeff Coble, the "mechanic" or specialist who did the work, is one of the most knowledgeable and efficient I have found. He never rushes the work; makes sure that it is done properly; takes the time to ensure that I understand why and how the work was done; and gives me useful information/knowledge about my vehicle. I wouldn't take my Challenger to another "mechanic". Jack Salzman the owner is available if your experience isn't what you expected. I have never had to complain to him, but he is always friendly when I pop my head in to say hello. Mark Mosayebi, the man who sold me my car, is also available if I have any questions about the vehicle, or if, in the unlikely possibility, my service wasn't performed correctly. And this is almost two years after he sold me the vehicle. Also, while I was there, they found another body part that needed replacing that I had not noticed. They procured the part in short order and the work was done then. They are that detailed in their work habits. Thank you Jeff Coble for seeing the bad part; and thank you Frank Sparrow for "finding" the part and saving me another trip to the dealership. Finally, from the day I began considering the purchase to my most recent experience, I have been treated with respect and courtesy. The service department is excellent. Everyone I have ever had contact with at the dealership, for any reason, has been friendly, knowledgeable, and helpful. And here I wish I could remember the name of the woman who helped me check out. Even that experience was excellent. I know this review sounds a little "over the top". But everything I have written has actually been my experience. I have to drive an hour and twenty minutes one way to have my service done there (and there are closer Dodge dealers). Do I recommend this dealership? Constantly and emphatically. If my friends ask where to buy or get service, I gladly tell them about Lake Norman Chrylser Dodge Jeep Ram. More

I went to lake Norman Chrysler Jeep Dodge, just to look and see if they had anything in my price range. once we walked in carey greeted us, and told us if we needed anything to let him know. after we went and see if they had anything in my price range. once we walked in carey greeted us, and told us if we needed anything to let him know. after we went through and saw the ones we were interested in, Carey took the time to help us, and after we chose the one we were planning on getting, Carey was very patient, and took his time going over everything. the finance department was wonderful as well. I will not go to another dealership. More

A.J. Looper has been extremely helpful, professional and friendly in my visits to the service department. He has gone above and beyond to meet my satisfaction for service. I highly recommend A.J. for your friendly in my visits to the service department. He has gone above and beyond to meet my satisfaction for service. I highly recommend A.J. for your service needs. More