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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,373 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,373 reviews

February 12, 2025

I was very happy with the attention and help with my search. Maggie was knowledgeable and worked hard to help me find a truck to take care of my goals in a way that was both affordable and thoughtful. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Carrigan, John Cauble
Feb 18, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi David, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. We hope you have a great day!

February 11, 2025

The new dealership is very spacious and has plenty of seating to use the free WiFi. They have a great team of service advisors! The communication was great, Andrew and Jordan do a great job of keeping ev More

by Jswcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Maw and Jordan Reedy
Feb 27, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

February 08, 2025

gary's Period is one of the best salesman I've ever dealt with. All the employees are very nice, very genuine and will do anything to help you out. And they will shoot you straight . Great place to buy More

by jimclark6886
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Whitbeck
Feb 12, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. We are always more than happy to assist you if anything else comes up. Take care!

February 06, 2025

I have had nothing but issues with this service center. I have had to bring it back 8 times for the same issues repeating; they illuded that they don't believe any issues occur when they can't replicate th More

by elizmorgweden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ, Jacob Preston
Feb 11, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We truly regret that your experience at our service center has been so frustrating and unsatisfactory. It's always our goal to provide high-quality service. We understand how frustrating it must have been to have to bring your vehicle in multiple times for the same problems. Please know that we did everything we could to resolve the issues you experienced, though we understand that the outcome did not meet your satisfaction. Regarding the situation with the technician test-driving your vehicle, we are very sorry that this incident occurred and that it affected your trust in us. The actions of the technician were completely unacceptable, and the decision to terminate the individual was made immediately. While we wish we could have done more to meet your expectations, we are truly sorry for the negative experience you had, and we appreciate the opportunity to address the situation. If you ever decide to give us another chance, we’ll do our very best to make things right. Thank you again for sharing your experience, and we wish you the best moving forward.

Feb 11, 2025 -

elizmorgweden responded

My experience was beyond unsatisfactory it was unacceptable. Being talked down to, lied to, and then gaslighted regarding my vehicle's issues is unacceptable. There was zero regard or empathy for me as a customer. I am surprised that you say you are sorry about the situation with the technician and that it affected my trust in you. I tried to call in for an hour and speak to a manager while it was happening and I could not get through to anyone. Furthermore, when I brought the vehicle back you told me I would have to let someone drive it to and from work or you would not look at it. Though I appreciate the apology I had reached out to your customer relations manager through e-mail and phone and never received a response. It feels very hollow that you are responding now.

February 02, 2025

I’ve had the pleasure of working with Maggie Carrigan at Lake Norman Chrysler for over 15 years now, and I can’t recommend her enough. She sold me my 2010 Chrysler 300 Hemi with 58,000 miles all those years More

by Tee2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Carrigan
Feb 11, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2025

Morgan was a very good salesperson and very knowledgeable about the automobile that I purchased More

by Diane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Jones
Feb 11, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

The Lake Norman Dodge Jeep Ram dealership truly lives up to their reputation, and now i see why! They helped me a lot from the moment i walked in. Samuel Maria really took the time to understand what i was More

by Isabel Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Maria
Feb 10, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Isabel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 31, 2025

Joshua Hernández muchísimas gracias por haberme ayudado en esta tienda es poder escoger el auto que tanto he necesitado y deseado por el que he luchado me gustó muchísimo tu trato hacia mi persona y me ayu More

by Natividadrico
Recommend Dealer
Yes
Employees Worked With
Joshua Hernández
Feb 10, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hola, gracias por tu amable reseña; ¡Estaremos encantados de transmitir sus comentarios al equipo! ¡No dude en comunicarse con nosotros si hay algo más que podamos hacer!

January 31, 2025

Tye was amazing! !! She made the car buying experience so smooth. Thank you so much Tye More

by George of the jungle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tye Kasey
Feb 10, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

The Lake Norman is a great dealership. I received a excellent service from Samuel Maria, and the Cars look like new. They really knows how to treat customers. I honestly have nothing negat More

by Andreina Contreras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Maria
Feb 10, 2025 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Andreina Contreras, thank you for taking the time to leave a review for us at Lake Norman Chrysler Jeep Dodge. We're happy we could meet your expectations!

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