Lake Norman Chrysler Dodge Jeep Ram

We were a hard deal to make. I previously purchased a new car a couple of years ago and after 4 layoffs in 3 years and divorce my credit score wasn't very good. Due to my credit history I wasn't able to get car a couple of years ago and after 4 layoffs in 3 years and divorce my credit score wasn't very good. Due to my credit history I wasn't able to get a good loan so I ended up with a 17% interest loan. In addition, I had made the mistake of trading in a car that I stilled owed alot on to get that 17% interest loan... so not only did I have a very bad interest rate, I was in the hole with alot of negative equity (almost $10,000). The car that I traded in had a higher interest rate though... so at the time, I felt like it was a better deal than what I currently had. The car I traded in was from one of those places that will finance anyone and charge 20%+ interest. Unfortunately, I still had a payment of $694/month to pay. Over the past 3 years we have worked hard to improve our credit and have seen some success but we are still roughly at a 640 beacon between my wife and I. We haven't been late or missed any payments in the last 5 years but are carrying high balances on a few credit cards in relation to the limit (about 75% utilization) because we used them to pay for our 19 year old daughter to attend community college. I have tried to get our car loan refinanced but noone would refinance the loan because the car had lost alot of value and at this point I owed almost double the value of the car. Every month I made my $694 car payment and just figured I would have to bite the bullet. I had almost given up on it and figured I would have to just pay off the loan with the high interest rate. Last week I received a marketing flyer from Lake Norman Chrysler. Normally, I just throw them away... but this one said that Chrysler was offering up to $3000 over Kelley Blue Book for trade ins and up to $10,000 off MSRP for some 2010 models. The current payoff on my 2007 Chrysler Sebring was $22,750 and the fair bluebook value was roughly $8000. Looking at those numbers you can see why I felt like I was over my head. I basically owed $15000 more than the car was worth... all the while paying 17% interest. I figured I didn't have anything to lose by calling them and the first sentence I said to Maggie was "I completely doubt that you can help me.". Maggie was very patient and kind while I explained my situation to her. Her response was "I think we can help you". She told me that the dealership had built a sales and finance management team that she felt were the best she had seen in her 10 years at Lake Norman Chrysler. I was still very skeptical. I have dealt with a few dealerships in my life and have never been very happy with the truthfulness of the salespeople. My wife felt the same way so I told Maggie that I didn't want to fill out a credit application unless they could assure me that they could make the deal happen. Later that evening, I got a call from Russell who told me that he thought they could make a deal that would work for me on a new 2010 Dodge Charger. I told him that I could probably only come up with $2500 down and he told me that I might have to come up with a better down payment in order to get my interest rate lowered much because, typically, only high risk (read high interest rate) banks would finance someone who was as upside down as I was with that low of a down payment. If I really wanted to get my interest rate and payment down that I would need to go with a better bank. The issue is that the better banks typically will only finance 118-120% with a beacon score like mine. I told him that I probably wouldn't be able to come up with more right now and he told me that they would do their best to make it work. The next day, Maggie called me and asked me if I had spoken with Russell and that they had gone over the numbers and that I should probably come in so that they could go over it with me. I agreed and went in after work. I got to the dealership around 6-6:30. Maggie showed me the car and I liked it alot... it's a black pearl color and it had 16 miles on it. When we got back from test driving the car she introduced me to Russell and Obie who are the internet sales manager and sales manager respectively. Russell was very honest and up front with me about the numbers and Obie was very energetic and upbeat. He told me that they had gone over the numbers and felt like they could indeed make it happen. I felt like they were all very honest with me... and that was refreshing considering that I hold a very low opinion of car sales people due to past experience. Maggie took down our credit information and submitted it to financing. I waited about 30-40 minutes and then Russell came over and sat down at the table with me. He said that he had good news and bad news. The good news was that I was approved for financing through Ally at 11.99% (which would reduce my payment by over $100/month even with the new car) and the bad news was that I would have to put down $4500. However, they would allow me to pay the down payment over 45 days... so basically, they would take the $2500 I had and hold a $2000 check. After some thought, I decided I could probably do that... I had some things that I could sell to come up with the difference and I wouldn't have a payment in the next month... so I basically had to come up with $1300 in addition to my normal payment. At 8:30pm (2-2 1/2 hours after I arrived) I agreed to the deal. Russell told me that it would be best to come back the next day so that they would have time to get the paperwork together and I wouldn't have to wait for them to do that. In addition, I could take the new car with me... so I drove out of the lot that night with a new Dodge Charger and a lower payment. The next evening my wife and I drove to the dealership to sign the papers and give them the down payment. I was able to sell some of the stuff I needed to sell that day... so I walked in with $3000 to give them down and they would hold the check for $1500. We arrived at the dealership around 7pm and took care of the down payment and check as well as being congratulated by a number of the staff, including Russell and Obie. Maggie took the car down to the gas station and filled it with gas while we sat down with Leanne? (I am not 100% positive of her name... sorry). The first thing she told me was that she had good news and that she had fight a little bit with the bank and was able to get the interest rate dropped to 9%! That means that my payment ended up being almost $140 less than what I was paying before! The original MSRP on the Charger was around $26,000. I ended up financing $30,500. This meant that I was able to reduce my negative equity by almost $10,000 while reducing my interest rate by 8%. The hidden story here is that, after they got me the approval on Thursday evening, on Friday morning I called 2 Chevy dealerships and a Ford dealership (I only buy American for myself) to see if they could do a better deal. So, by 10am on Friday, I already had 3 dealerships working on it to see what they could come up with. By 6pm, before I went to sign the paperwork at Lake Norman Chrysler, they had all called me back and told me that they couldn't do the deal. In the end, I feel like Lake Norman Chrysler really pulled a superman effort for me and they have won a customer for life. The fact that 3 other dealerships couldn't do what Lake Norman Chrysler did (and in a timely fashion I must say) speaks volumes to me. More

This is my 3rd vehicle purchased from this dealership. From the moment you walk in, the greeters are attentive & polite, which makes you feel welcome. Our salesman, Willie Brown is simply the best! He is From the moment you walk in, the greeters are attentive & polite, which makes you feel welcome. Our salesman, Willie Brown is simply the best! He is so helpful, knowledgeable & most of all, honest! We love working with him...he gives us the time we need to make a decision without being over bearing...we appreciate that! Then there is Amanda Schrider, the Finance Manager. She is a huge reason we keep coming back....she too is so honest & helpful...she has helped me in so many ways, I am so appreciative of her "over & above" work ethics I can't even tell you. She makes you feel so welcome from the time you walk in her office...she is a huge asset to this company!! Then there is Jack..the owner...how many owners come up to you when you walk in the door & shake your hand "before" you purchase a car or even know the reason why you are there? He also thanks you personally after the sale...he makes you feel like you are a somebody when you are at his dealership..we will never go anywhere else to purchase a vehicle...why would we??? So hats off to the whole staff at Lake Norman Chrysler Jeep Dodge...and we thank you for everything you have done for us in the past...and you know we will be back again soon to purchase another vehicle!! Sue & Galen Purpura More

We gave Chris the rating that we did because he took the time with us,between showing us what we came for and the other options. He was very friendly and he worked with us. I have to say this has been our b time with us,between showing us what we came for and the other options. He was very friendly and he worked with us. I have to say this has been our best experience in car buying. I would recommend this sales person and this dealership to all our fiends! More

Chris provided my husband and I with a terrific buying experience. It was great to have a dealership open on a Sunday when many people have the time to look for a new car, but most places are closed. Ch experience. It was great to have a dealership open on a Sunday when many people have the time to look for a new car, but most places are closed. Chris greeted us warmly and listened closely to our needs. He was able to quickly find an awesome truck that had everything we were look for and for a great deal. The finance people and the manager worked quickly to secure financing for us and within hours we drove away with a smile and a beautiful new vehicle. Thanks Chris for your time and effort! Look forward to returning to LN Jeep Chrysler Dodge real soon for our next car and working with you again! More

5th Jeep owned and 2nd bought from Lake Norman dealership. Great experience, very patient and helpful people. Visited dealership early evening but sales rep (Micah), manager (Russell) and financ dealership. Great experience, very patient and helpful people. Visited dealership early evening but sales rep (Micah), manager (Russell) and finance rep (Tony) stayed late to ensure everything was completed and that I was happy. Great group to work with! More

I was in the market for a new Jeep Rubicon. After talking with Several other dealers in the Charlotte Area over the course of a few days no one seemed to be interested in selling me a Jeep. Enter Chris Davis with Several other dealers in the Charlotte Area over the course of a few days no one seemed to be interested in selling me a Jeep. Enter Chris Davis and Lake Norman Chrysler Jeep Dodge!!! I called before I went in and asked to speak to a salesperson. Chris took my call. I explained to him over the phone my situation, to include what I was looking for as well as what I had to trade in. I am a very busy person so time is of an essence to me. I explained that to Chris right up front. He set up a time with me to show me the new Jeep and had someone lined up to appraise my trade in all at the same time. Once I got there I had in mind what I wanted to pay for the Jeep as well as what I would be allowed for my trade in. I explained my deal to Chris and told him " Lets not waste each others time here" With in a few minutes we had came to an agreement on the new Jeep. I was totally impressed with the way the transation was handled. I got there at 11am that day and was driving away in my new Jeep by 12:30.. That is unheard of these days. In addition while I was waiting for the final delivery of the Jeep I was personally greeted by the Owner "Jack". What a classy guy!! I work in a customer service enviroment so I expect the best .. Very rarely do I get it from outside sources. I was totally blown away by these guys so much that I recommended a friend who is looking for a Jeep as well.. Thanks Again Guys! Steve E. More

This is the best dealership I have ever bought a car from. I have bought two cars & will always buy future cars from LKN Chrystler Jeep Dodge. The sales staff is helpful & service have been wonderful.Ch from. I have bought two cars & will always buy future cars from LKN Chrystler Jeep Dodge. The sales staff is helpful & service have been wonderful.Chris Ellenburg was the best salesman ever! Lara Fass More

Walked into the dealership and randy immediately made us feel at home and like family. He shows us different models in our price range. He was very knowledgeable about the products and different models and feel at home and like family. He shows us different models in our price range. He was very knowledgeable about the products and different models and their eqipment that was currently on the lot. I would definatly recommend him and will be to see him should I ever need another vehicle besides the great one he sold us More