Lake Norman Chrysler Dodge Jeep Ram

The staff was courteous and accommodating. My Salesman KJ was very attentive to my needs and concerns. He kept in communication with me at all times and made the process of buying my new vehicle a pleasa KJ was very attentive to my needs and concerns. He kept in communication with me at all times and made the process of buying my new vehicle a pleasant one. KJ holds a high standard of treating people like family and working harder than I had ever seen in making you happy. The Finance Manager, Amanda, worked out the financial details and got me a better rate than I had expected on my new car loan. She was professional and extremely knowlegeable and also explained the additional coverages available to me in detail. From the Receptionist (Dana) who greets you with a warm smile and makes you feel at home and is there at all times to make you are comfortable to the Owner (Jack) who makes sure that the customers are treated with the utmost care, I walked away feeling like I not only made a wise decision but gained new friendships along the way. More

Terry has always been extremely nice and helpful when we bring our Chrysler Cirrus in for an oil change or when we are having a mechanical problem. He is honest and up front with us and gives us good advice bring our Chrysler Cirrus in for an oil change or when we are having a mechanical problem. He is honest and up front with us and gives us good advice about repairing our car. I would definitely recommend him and the Lake Norman Chrysler dealership to anyone. More

I've previously purchased 4 new vehicles from this dealership; I just bought another two, a Challenger and Wrangler Unlimited. I spent more time researching these two vehicles than I spent researching dealership; I just bought another two, a Challenger and Wrangler Unlimited. I spent more time researching these two vehicles than I spent researching my last home purchase. Bottom line - Nate and Jamie are not salesman, they are Chrysler/Jeep/Dodge experts. These two folks spent a dozen hours-plus-plus, going over my choices, options, features, test drives, accessories, delivery times ... comparisons ... etc., etc., etc. Through numerous visits, I always felt like I had an advocate; they wanted me to buy the best vehicles for me, with no pressure - only guidance. And yes, they were patient when needed to explain certain features more than once. What is my end result? I have two new cars that fit my family's needs perfectly; I have the options I wanted with no compromises; I understand the operation of the added packages clearly; I was dealt with honestly; I paid a fair price; I was treated like family and I have no regrets. I have not stopped smiling - and that is due to the superior service given at this dealership. Also - the 'closing' process ... equally as painless. The discussion with Amanda on choices of warrantees, protection and service packages, etc., etc. was both informative and beneficial. I have the coverage that is right for me. No pressure, only guidance. The warrantee is best in the industry - period; and the service packages will assure me that the new driver in the house (and I) will get the all scheduled maintenance and oil changes every 3,000 miles done (we do not need to worry about paying in the future... I just did in the package). Lastly, the detail work. I don't know who these young folks were ... but the cars didn't even have a fingerprint on them when I drove them away - nice job guys. I feel that I've been treated like family, by people that like what they do ... and they do it well. Would I recommend this dealership and these folks to friends? Absolutely. I've handed out over two dozen business cards this last week alone. There is not a reason to buy a new vehicle anywhere else - these folks are it. Regards, Chris Pope More

I came in to look at the Dodge Charger and met Mark Mosayebi there on my inital visit and worked with him over a couple of weeks to find exactly what I wanted. He was extremely helpful and patient whic Mosayebi there on my inital visit and worked with him over a couple of weeks to find exactly what I wanted. He was extremely helpful and patient which made my experience very easy with the dealership. Everyone I worked with including Tony and Amanda, with the finance department, were very helpful and professional. The day we signed everything took no longer than 30 minutes which is so out of the norm and Mark came in on his day off to make sure we received everything that we had expected. I highly recommend Lake Norman Dodge as well as Mark for the next vehicle purchase. Thanks, Christine and Lance Summey More

I was recommended by a client of mine about Lake Norman. I meet with Jack the owner and was impressed about how relax and not forceful he was. He turned me over to Traci my salemen and he also was very poli I meet with Jack the owner and was impressed about how relax and not forceful he was. He turned me over to Traci my salemen and he also was very polit and not pushy at all. My wife settle on a Jeep Liberty and all I did was asked" well bottom line! How much out the door?" I had gone to another dealer in Charlotte and the guy Robert Ochoa hammered me from the moment I walked in. I left in 5 minutes! Bottom line! These guys are great and I will recommend them to all of my friends and clients looking to buy new cars. Oh! Amand in Finance is AWESOMe!!! More

About a week earlier I had dropped by to tell LNCJD that I was interested in a third car, a small Jeep, for occasional use such as "getting out" when it snowed. A sales consultant listened. A few days late I was interested in a third car, a small Jeep, for occasional use such as "getting out" when it snowed. A sales consultant listened. A few days later I dropped by and another salesman was familiar with my request. He told me of a pending trade-in that fit my request. A few days later, LNCJD called to say the trade had been made. They described the car (a 2002 Jeep Liberty) and although it was a bit beyond what I hoped to invest, it sounded ideal in other respects. The car was precisely what I had requested, including single ownership, milage range and size. It also happened to be exactly the model series I had hoped for (a Limited). Fifty years ago when I was in college, I sold cars during the summers. I know that interaction among salespersons and sales management is not always well-coordinated and open. At LNCJD it was remarkably so. Buying a car is not something I particularly enjoy as a rule, but this experience was quite satisfactory. The teamwork and good feeling among the sales force went a long way toward making it so. More

My sales person Ed Lucas was the best. I was able to call in the vehicle that I wanted. I gave him the make, model color and price and was able to pick up my vehicle in a few days with no problems out the do in the vehicle that I wanted. I gave him the make, model color and price and was able to pick up my vehicle in a few days with no problems out the door. I will also say Ed Lucas provided excellent customer follow up. He called me several times after I purchased my Jeep to make sure that I was happy with my purchase and to answer any questions. The experience was great and I would recommend Lake Norman to anyone seeking a vehicle. More

My husband and I were forced to purchase a new car because our car had been totaled in an accident. Ed Lucas turned that negative situation into a positive situation. He was knowledgable about the p because our car had been totaled in an accident. Ed Lucas turned that negative situation into a positive situation. He was knowledgable about the product and was able to answer all of our questions at the drop of a dime. The experience overall was great. More

My sales experience was a pleasant one, everyone was welcoming from the receptionist, the salespeople and the owner it was a very friendly atmosphere. I would recommended this dealership without a secon welcoming from the receptionist, the salespeople and the owner it was a very friendly atmosphere. I would recommended this dealership without a second thought. Ed the salesperson I worked with was honest, knowledgeable and easy to work with while I was making a very important decision about buying a car. More