Lake Norman Chrysler Dodge Jeep Ram

I had worked with Mark Mosayebi previously when I purchased a Dodge Charger and the experience was so good, I always kept Mark in my phone for the future. Mark is very professional and has 10 plus ye purchased a Dodge Charger and the experience was so good, I always kept Mark in my phone for the future. Mark is very professional and has 10 plus years in the business. This time was no different, I called Mark because I was looking for a Dodge Ram and he sat up an appointment for us to meet. I had no idea exactly what I was looking for in regards to models so Mark spent several hours showing me the different options of Dodge Rams. I selected a SLT Model Big Horn. Mark as well as Qwame worked to get me what I wanted in terms of financing and the right truck. They went way above in helping me vs the experiences I have had with other dealers. I also had a great experience in the F@I office with Christina, she was very informative and helpful. The night of my purchase Mark called to again say "Thanks for my business and told me to call if I needed anything". He also took me over to Service to introduce me to Terry and told me if I needed anything regarding service to call Terry. Nice to know a face and name if something does come up in the future. I would highly recommend anyone looking for a car to go see Mark at Lake Norman Dodge. Thanks, Lance Summey More

The salesman, Randy, was friendly and helpful when we were purchasing. He completely abandoned us afterwards. When I asked about any rebates, he said there were none. I would later find out that was n were purchasing. He completely abandoned us afterwards. When I asked about any rebates, he said there were none. I would later find out that was not true. He either did not know or did not want to tell us. The finance manager, Amanda S., is the most dishonest I have ever had the misfortune to meet. On the contract, she raised the price of the new Jeep by $500.00 to cover a $500.00 rebate (effectively cheating us out of our rebate, rather than taking it off the agreed on price). She insisted our finance rate from the bank was dependent on our buying a extended warranties which cost over three THOUSAND dollars. I have since learned this is one of the biggest scams auto dealer use. I questioned why the bank cared whether we bought extended warranties (which they don't) and Amanda had some half baked answer. She also told me not to call the insurance company because she would do that for us. She did not. 11 days later I spoke with my agent. He had no idea we traded cars nor did he have any info about the lienholder. What if I were in an accident? It would have been a huge problem for me. Eleven days after the sale, I called the salesman over a financial issue we had. He assured me he would check into it and call me the next day. I called him 4 consecutive days that week. He always promised to call back. He never did. He jerked me around all week and never resolved the issue. On the forth day, he promised to call me "right back". I never heard from him again. I trade cars more often than most people. I have traded for 3 new cars in 3 years. This has been the WORST experience ever. Lake Norman Dodge is the most dishonest dealership I have ever had the misfortune to deal with. It will not happen again. More

Mark was did a great job of explaining all of the functions/features on the Jeep Grand Cherokee and he made it a very easy and stress-free buying experience. functions/features on the Jeep Grand Cherokee and he made it a very easy and stress-free buying experience. More

MAGGIE CARRIGAN IS AN EXCELLENT SALES CONSULTANT. SHE IS VERY HELPFUL AND INFORMATIVE. SHE DESERVES A RAISE $$$$$$$. MAGGIE WALKS YOU THROUGH EACH STEP OR THE PROCESS AND MAKES SURE YOU GET THE BEST DEALS A VERY HELPFUL AND INFORMATIVE. SHE DESERVES A RAISE $$$$$$$. MAGGIE WALKS YOU THROUGH EACH STEP OR THE PROCESS AND MAKES SURE YOU GET THE BEST DEALS AVAILABLE. More

after several visits and several disappointments at other dealerships Mr Willie Brown. Mr Brown had the expertise and patience to work up a superb deal on my aquiring a new chrysler 300s at which time i was dealerships Mr Willie Brown. Mr Brown had the expertise and patience to work up a superb deal on my aquiring a new chrysler 300s at which time i was about to loose my patience, thank you Lake Norman Chrysler your staff is a great group of people and i am glad i took the time visit. i am going to speak to my daughter about her next new car and Mr Willie Brown getting to discuss a deal she can live with and i know Mr Brown should be able to obtain her business. Once again thank you Lake Norman Chrysler Jeep. michael satisfied Harrell More

WE DIDN'T PLAN TO PURCHASE A CAR TODAY, BUT OUR EXPERIENCE WAS FABULOUS. MAGGIE CARRIGAN WAS THE FIRST FEMALE SALESPERSON I HAVE EVER DEALT WITH AND SHE MADE IT A STRESS FREE AND BEST CAR BUYING E EXPERIENCE WAS FABULOUS. MAGGIE CARRIGAN WAS THE FIRST FEMALE SALESPERSON I HAVE EVER DEALT WITH AND SHE MADE IT A STRESS FREE AND BEST CAR BUYING EXPERIENCE I HAVE EVER HAD. THANK YOU, MAGGIE!! More

What a great experience with this dealership. They were extremely professional. We truly loved working with the sales professional. Really great service and very prompt. extremely professional. We truly loved working with the sales professional. Really great service and very prompt. More

Mark gets all tens he was awesome and I would definitely recommend him to a friend! He was well versed in the specs and answered every question without hesitation. recommend him to a friend! He was well versed in the specs and answered every question without hesitation. More

My son and I were looking for a used truck for his personal and business use. Tracy Sherrill was very helpful and worked quickly to give us all of the details about the Toyota Tundra that my son had personal and business use. Tracy Sherrill was very helpful and worked quickly to give us all of the details about the Toyota Tundra that my son had spotted in the lot. After a test drive and checking out the one-owner vehicle, we completed the paperwork, applied for financing and were approved. If it hadn't been late on a Friday, we would have been out the door with our beautiful new (okay, used) truck in record time. My son came by the next morning to pick up his clean, shiny, just inspected and gassed up new vehicle. During the process, the owner, Jack Salzman, checked in with us and offered any assistance we might need. It is great to see an owner of such a large and busy dealership so "on-site" and involved. I would definitely recommend Lake Norman Chrylser, Jeep, Dodge, Ram to any of my friends looking to purchase a new or used vehicle. Thanks for a great buying experience. More

We were greeted immediately at the door. Craig was very personable and took an interest in us and what we were searching for. He has a great connection with customers. There was no hint of being disingenu personable and took an interest in us and what we were searching for. He has a great connection with customers. There was no hint of being disingenuous or aggressive. Knowledgable about the vehicle for only working there ~ 2 months and he was candid about that and that he was still learning. When we opted for a different model due to price point there was no hassle and he and the team immediatley sought another option to keep us as customers. Brian was helpful in change out tags and getting vehicle ready as well. Maggie stayed around to see how the process was going as we were last to leave on a Sunday evening. She was orginially referred to us but was with a customer. christina was very personable and helpful in breaking down the financing process and was able to get us a lower monthly payment and extended warranty. We would recommend Lake Norman Jeep to anyone. Brian More