Lake Norman Chrysler Dodge Jeep Ram

Shortly after the time that USAA released the certificate notice about your dealership, I received an e-mail from Brian requesting that I give him a call. I gave Brian a call and advised him as to the speci notice about your dealership, I received an e-mail from Brian requesting that I give him a call. I gave Brian a call and advised him as to the specifics accessories that I was looking for in the Dodge Challenger. He quickly researched his inventory while we were talking and mentioned that he had something close to what I was looking for, and said that he would send me the details as soon as we were off the phone. He did, and asked that I reply to him if that was what I was looking, and if so, that he would then come up with the best price possible. After a few emails between us, Brian quoted a price that was totally acceptable to me, which I immediately accepted, and mentioned that I would be by the following day to purchase the vehicle. My wife and I drove up to Lake Norman from Charlotte, and was greeted by the friendly staff upon entering the dealership. We were introduced to Brian and proceeded with the formalities associated with the purchase of the vehicle. Although Brian was involved (momentarily) with another customer, Russell stepped in during his absence to continue the purchasing process. Once we were done with the paperwork, we were taken to a waiting area while Amanda completed all of the required paperwork. She then asked that we join her in her office, and we completed/signed all of the required documents. She was very helpful, especially when it came time to decide on an extended warranty for the car, along with options for both the tires/rims and the interior of the car. As it was fairly late in the evening, we decided to come back the following day to take the car home. Upon arriving, we were met by Brian who then did a quick over with myself on all of the features of the car, along with ensuring that my Samsung phone was hooked up via Bluetooth. Before leaving, Brian made sure to once again thank us for purchasing the Challenger, and that if I ever had any questions/concerns to give him a call. For me this was probably the easiest, and least stressful purchase of a new car made in the last 20 years. I look forward to working with your service department, as it seemed to be running like a well oiled machine, at least from the outside. Again thank all of you for a very enjoyable experience. Yvan & Pat Jolin More

Andrew restored my trust in car dealerships. He is very personable, honest and a diligent worker. When I first encountered Andrew, I had recently underwent a negative experience with the service department personable, honest and a diligent worker. When I first encountered Andrew, I had recently underwent a negative experience with the service department. I had no hope or faith that my experience would turn out positive. Andrew became my service advisor and was extremely empathetic and put all the facts on the table. He knows how to handle issues in a timely fashion while maintaining the utmost professional atmoshphere. He is receptive to the customer and extremely knowledgeable about vehicles/maintenance which makes it easy for the lay person to understand the issues of his or her vehicle. I appreciate all the hard work and dedication Andrew displays for his career. More

My husband called the dealership and spoke to Maggie and told her what we were interested in purchasing. I visited Maggie that week and she had a Dodge Ram Truck picked out for me ready to take on a test d told her what we were interested in purchasing. I visited Maggie that week and she had a Dodge Ram Truck picked out for me ready to take on a test drive. Other than seeing another truck to get an idea between regular cab and crew cab, I was totally set on the one and only vehicle she had shown me, that's how dead on she was with what I wanted. I was totally pleased at the vehicle's style and all the incredible functions included. Maggie was able to work with me quickly so that I didn't spend long hours in the dealership. She even encouraged me to bring my dog along because he was considered in the purchase as well. The experience was very pleasant and she was knowledgable, quick and responsive to my questions during the entire transaction. I would highly recommend dealing with Maggie in future transactions. More

I began shopping online two months prior to my purchase. I visited 9 or 10 dealership's websites from Cary NC - Charlotte. Lake Norman had the vehicle I wanted and negotiated a fair price. What stood out th I visited 9 or 10 dealership's websites from Cary NC - Charlotte. Lake Norman had the vehicle I wanted and negotiated a fair price. What stood out the most was the friendly interaction with the staff. Not "pushy" and very knowledgeable. More

I came to Lake Norman Chrysler Jeep Dodge in hopes of finding an automobile that I would love and still fit my budget. I called ahead and let (Amber) know i would be coming and what i was looking for. finding an automobile that I would love and still fit my budget. I called ahead and let (Amber) know i would be coming and what i was looking for. She assured me they would be able to help me. I shared with her how i was treated at other dealerships and was hoping not to find this again. Jamie was my sales person and he was great. He was very helpful and patient with me while trying to find a car. He gathered the cars that fit in my budget and off we went to test drive. The experience was awesome and comfortable. Jamie did not make me fill like my twenty-thousand dollar limit was a smack in his face or that this was an outrages goal.( This is how other dealerships made me fill.) So, yes i will recommend LNCJD and Jamie to everyone i know that will be looking for a car.THANKS GUYS!!! I LOVE MY CAR!!!! More

Saw the 2012 Dodge Ram on Cars.com and then directed myself to your dealership website. Sam Dewitt contacted me about the vehicle and we began our conversation about trade in etc. He was very profession myself to your dealership website. Sam Dewitt contacted me about the vehicle and we began our conversation about trade in etc. He was very professional to deal with and went the extra mile to make sure that I was satisfied with the deal before I drove to Cornelious. We arrived and was greeted by several of the staff and Sam. He showed us all the features of the Ram 1500 and even programmed mine and my wife's phone to Uconnect system. We were in and out of the dealership in a reasonable amount of time and on our way home with a good purchase. Thanks for the experience. Ed Smith More

Mark set up an appointment for me, helped me find the exact car I wanted without being pushy whatsoever. He was awesome at explaining features on the car, very patient and thorough. I met the GM, Craig, exact car I wanted without being pushy whatsoever. He was awesome at explaining features on the car, very patient and thorough. I met the GM, Craig, who was unlike any other car dealership manager I had ever met, such a friendly attitude. Amanda topped me off in signing my final papers, she explained everything in detail, with a great attitude. Overall this was an amazing experience and unlike any other dealership I've ever experienced. I was out the door thousands less than other dealerships I had shopped around at. They truly want the best deal for you. More

I had worked with Mark Mosayebi previously when I purchased a Dodge Charger and the experience was so good, I always kept Mark in my phone for the future. Mark is very professional and has 10 plus ye purchased a Dodge Charger and the experience was so good, I always kept Mark in my phone for the future. Mark is very professional and has 10 plus years in the business. This time was no different, I called Mark because I was looking for a Dodge Ram and he sat up an appointment for us to meet. I had no idea exactly what I was looking for in regards to models so Mark spent several hours showing me the different options of Dodge Rams. I selected a SLT Model Big Horn. Mark as well as Qwame worked to get me what I wanted in terms of financing and the right truck. They went way above in helping me vs the experiences I have had with other dealers. I also had a great experience in the F@I office with Christina, she was very informative and helpful. The night of my purchase Mark called to again say "Thanks for my business and told me to call if I needed anything". He also took me over to Service to introduce me to Terry and told me if I needed anything regarding service to call Terry. Nice to know a face and name if something does come up in the future. I would highly recommend anyone looking for a car to go see Mark at Lake Norman Dodge. Thanks, Lance Summey More

The salesman, Randy, was friendly and helpful when we were purchasing. He completely abandoned us afterwards. When I asked about any rebates, he said there were none. I would later find out that was n were purchasing. He completely abandoned us afterwards. When I asked about any rebates, he said there were none. I would later find out that was not true. He either did not know or did not want to tell us. The finance manager, Amanda S., is the most dishonest I have ever had the misfortune to meet. On the contract, she raised the price of the new Jeep by $500.00 to cover a $500.00 rebate (effectively cheating us out of our rebate, rather than taking it off the agreed on price). She insisted our finance rate from the bank was dependent on our buying a extended warranties which cost over three THOUSAND dollars. I have since learned this is one of the biggest scams auto dealer use. I questioned why the bank cared whether we bought extended warranties (which they don't) and Amanda had some half baked answer. She also told me not to call the insurance company because she would do that for us. She did not. 11 days later I spoke with my agent. He had no idea we traded cars nor did he have any info about the lienholder. What if I were in an accident? It would have been a huge problem for me. Eleven days after the sale, I called the salesman over a financial issue we had. He assured me he would check into it and call me the next day. I called him 4 consecutive days that week. He always promised to call back. He never did. He jerked me around all week and never resolved the issue. On the forth day, he promised to call me "right back". I never heard from him again. I trade cars more often than most people. I have traded for 3 new cars in 3 years. This has been the WORST experience ever. Lake Norman Dodge is the most dishonest dealership I have ever had the misfortune to deal with. It will not happen again. More

Mark was did a great job of explaining all of the functions/features on the Jeep Grand Cherokee and he made it a very easy and stress-free buying experience. functions/features on the Jeep Grand Cherokee and he made it a very easy and stress-free buying experience. More