Lake Norman Chrysler Dodge Jeep Ram

Excellent service...now a regular customer, thanks to Andrew We first brought my son's used Jeep to this dealership to look into the low tire pressure and to have the locked lug nut key system changed over to a We first brought my son's used Jeep to this dealership to look into the low tire pressure and to have the locked lug nut key system changed over to a standard system. Andrew Sciranko contacted me to advise that new tires were needed, but that they had also found an old lug nut key lying around that they would give us. :) I ended up doing some price comparison and decided that the price he quoted was very fair. Once I got back to the dealership, he sat down with me and pulled up price comparisons with a few competitors and sure enough Lake Norman Jeep etc.. was offering the lower price all around. Great service there! We also needed to order a few interior parts for the passenger seat. They were ordered, and the once the parts came in, it was determined that one part was not the correct color (system error), so they had to re-order the part. In the meantime, by son was vehicle was involved in a minor accident and his car was at Wilburn Auto Body. They had agreed to throw the parts on for us, but when we learned that the wrong part was in, they were unable to do so. When I explained this to Andrew, he said he would see to it that they took care of it. I had to then bring the vehicle back in for a rear brake replacement. At this apt. Andrew saw to it that the parts were installed correctly as promised and ensured the back brakes were replaced. I am confident that when dealing with Andrew we are going to get the best level of care we could receive and I feel he is honest and knows how to treat his customers fairly. Please recognize what a great employee Andrew is and do something extra nice for him. He is definitely an asset to your company. Sandy Smith & Brayden Twilley More

Jamie is awesome! Jamie is awesome. He was very patient and worked with me for 3 months answering my many questions until I was ready to make a decision on the truck I Jamie is awesome. He was very patient and worked with me for 3 months answering my many questions until I was ready to make a decision on the truck I was comfortable with in terms of price and options. He was more than helpful and willing to meet with my wife and me whenever it was convenient for us to handle the paperwork. I feel Jamie went above and beyond in every aspect of the process. He truly understands the importance of customer service. I feel as if I received a fair price on both my trade in and new truck. I will highly recommend Lake Norman Dodge in the future. More

Always great service Evan has been my service provider the last two times I have been in to LN Chrysler, Dodge, Jeep... He always is friendly and professional and everyt Evan has been my service provider the last two times I have been in to LN Chrysler, Dodge, Jeep... He always is friendly and professional and everything is taken care of very quickly. He explains what has been done. I will ask for Evan every time I go in for service. More

2014 Dodge Durango Limited Dealt with Mark for a couple of months and he showed complete patience with me. Wonderful experience and I will definitely recommend Lake Norman Dodge Dealt with Mark for a couple of months and he showed complete patience with me. Wonderful experience and I will definitely recommend Lake Norman Dodge to everyone. Thanks Mark. More

Jack Harlan 2014 Wrangler Unlimited I enjoyed our experience at Lake Norman Chrysler Dodge Jeep and will recommend Tracy, Matt, and this organization to friends. Follow-up and informat I enjoyed our experience at Lake Norman Chrysler Dodge Jeep and will recommend Tracy, Matt, and this organization to friends. Follow-up and information throughout the sale was great. Tracy and Matt went out of their way, even on days off to see that I was taken care of and had the information I needed to make this big purchase decision. While the inventory selection was incredible, there were a couple of other areas that made me realize I was dealing with a high volume operation. On delivery the vehicle was not cleaned very well i.e. sticker goo and production numbers on the wheels, windows were dirty on the insides, gooey stuff on the soft top side windows. My Wrangler had the ESP light on at delivery, which I ignored as not to throw a wrench in the works. The tires were overinflated a bunch. These things should have been handled at the time of NVP by the service department. It has a faulty steering angle sensor, which I need to find time to get it in to my local dealer. Again, I expected this as Lake Norman CDJ sells a lot of cars, so I realize attention to detail is difficult, and I am detail oriented. The finance manager also made me aware that he processes a lot of new car deals and is very good at it. He was very good at it, but the constant references to volume doesn't do much for the personal touch that Tracy and Matt worked so hard to deliver. The day after delivery, Tracy introduced me to Jack, the dealership owner, who was kind and thanked me for my purchase but then proceeded to reference their large sales volume as well. Don't get me wrong. I love Lake Norman CDJ which is why I threw in some constructive comments. I would definitely recommend this beautiful dealership to all. I will have nothing but good to say when I receive my survey from Chrysler. Thank you guys!! More

Excellent Service We received excellent service when purchasing a vehicle from Lake Norman Chrysler, Dodge, Jeep. The salesmen knew what we wanted and that we were dri We received excellent service when purchasing a vehicle from Lake Norman Chrysler, Dodge, Jeep. The salesmen knew what we wanted and that we were driving from out of town to purchase from them so they had everything ready when we arrived. We appreciate having such great service and will purchase from them again in the future. More

Great People to do business with The staff was friendly, very informative, quality product and overall a fantastic job from each. They went out of way for customer satisfaction. She The staff was friendly, very informative, quality product and overall a fantastic job from each. They went out of way for customer satisfaction. Sheila Nalley More

This dealership rocks! I have never had a more positive experience than what I just had with Lake Norman Jeep. From the initial thought of trading my 2008 Jeep in for a 201 I have never had a more positive experience than what I just had with Lake Norman Jeep. From the initial thought of trading my 2008 Jeep in for a 2014, the work to help me make the deal did not stop. I was texting/emailing with Willie Brown on a Friday night at 10:00 weighing my options, made an appointment to see him on the following Sunday and had myself a new Jeep by that afternoon. I had emailed the necessary documents to him and Christina before I even made the trip from Rock Hill to Lake Norman which meant by the time I came in for the appointment, the financing was done. What a great group of people to work with and because we had a puppy and had to bring him with us, the dealership was even pet friendly and let us bring him in with us :) Thank you Lake Norman Jeep for all of your help and making the experience a happy one! Melissa DeLao More

Concierge Service After an unpleasant experience at another area dealer, I called this dealership with the hopes of an easy and smooth transaction. My expectations wer After an unpleasant experience at another area dealer, I called this dealership with the hopes of an easy and smooth transaction. My expectations were met with Mark and team at Lake Norman Jeep. From the first interaction Mark was professional, direct and responsive. He understood that I wanted a smooth and painless experience and did not have time to haggle and spend hours at the dealership. Most of what we did to set up the purchase we did over email and phone and the sale was completed the next day with me driving home the new Jeep to surprise my husband. At the dealership, the whole transaction took less than an hour and Cory was helpful and professional in reviewing the paperwork. Mark was first-class in every way and they even gave me a large red bow to take home to put on the Jeep--that really made the surprise complete. I would work with these folks again in a heartbeat! More

Customer Satisfaction Experience After purchasing my new Jeep Grand Cherokee Overland with the fantastic sales assistance of Maggie Carrigan a little over a year ago, we returned toda After purchasing my new Jeep Grand Cherokee Overland with the fantastic sales assistance of Maggie Carrigan a little over a year ago, we returned today and sought her help again. We ended up purchasing a Ram 1500 truck, and happily became a repeat customer. Throughout both purchases, Maggie demonstrated excellent product knowledge of both new and used car lines. She shows a warm sense of caring that she helps her customers match their needs. We would not hesitate to recommend Lake Norman Chrysler and their superlative sales representative in Maggie to any prospective car buyer. Lake Norman CDJR is very well represented in all aspects by Maggie Carrigan, and the dealership should be proud to have her on staff. She is a knowledgeable professional who we will continue to consult in all future vehicle purchases! Cathy & Dale Sparks More