Lake Norman Chrysler Dodge Jeep Ram

I came to the dealership to look at a Dodge Journey. I had previously been to a dealership in Concord, NC and wanted to see what other options were available for the Journey. Upon greeting us, Michael wa had previously been to a dealership in Concord, NC and wanted to see what other options were available for the Journey. Upon greeting us, Michael walked us straight to the Dodge Journey area to see what might interest me in a test drive. He was very patient and friendly as I was deciding between different features. I drove a couple of the Journeys to decide which would best fit my needs. We spoke about numbers and never at anytime did I feel ambushed like I had at the other dealership. The only people who I dealt with on my trade was Michael and Craig. I was able to ask questions and clarify options that I was unsure the vehicles had. They understood if I wanted to look at the numbers more closely or needed to take a break to think about where we were and where I wanted to be. I appreciated their understanding and patience as I was trying to make my decision as to which vehicle I would purchase. Once I decided on my vehicle, I went to complete my paperwork. Brian assisted me with all the paperwork and explained options available without putting any pressure on me to add on features. I was able to ask questions, look at options and choose the best fit for me. I would definitely recommend this dealership to any friends or family who are looking to purchase another vehicle. I walked away a happy new car owner. More

My daughter's car had been totaled recently because of a cinder block in her path on the highway. It wasn't her fault, there were cars in either lane beside her. Needles to say she was devastated. Although cinder block in her path on the highway. It wasn't her fault, there were cars in either lane beside her. Needles to say she was devastated. Although I'm told our insurance company paid out well, it was still only 75% of it's value. I had just had surgery a month ago and the bill for my copay had also come the day of her accident. All this was on my mind as we entered Lake Norman Chrystler. From the moment Carey Holder approached my daughters and me yesterday (1/30/2013), I felt relaxed and in good hands. We went for a test drive with Carey Holder and he was very knowledgeable about the Audi even though the dealer is not an Audi dealership. Carey Holder worked with us and went to his boss 3 times on our behalf to make the deal work. We are very happy with our Audi A4. I never thought we would be able to afford to replace her distroyed Audi, but she is so happy and my bank account isn't broken. Thank you so much for having such a nice and knowlegeable employee on your staff. Carey Holder is definately a keeper. I hope he gets a raise for all the knowlege and help he gave us. Thanks Carey!! Sincerely, Marie T. Fish Satisfide Customer More

We had a great experience from start to finish at this dealership. Scott was wonderful. He was very down to earth and kept us laughing and conversing the entire time. Russell and Brian also helped out and dealership. Scott was wonderful. He was very down to earth and kept us laughing and conversing the entire time. Russell and Brian also helped out and were very accomodating to help us reach the deal we were comfortable with. We drove about an hour to get to Lake Norman and I am so glad we did. I would recommend this dealership to anyone! More

Mark, It was truly a pleasure buying a car from you Mark, It was truly a pleasure buying a car from you at Lake Norman Chrysler Jeep Dodge, and well worth the trip from south Charlotte. You were th Mark, It was truly a pleasure buying a car from you at Lake Norman Chrysler Jeep Dodge, and well worth the trip from south Charlotte. You were the first dealer who called me after I requested quotes over the internet, and Lake Norman CJD had the vehicles, color, and models in stock that I wanted to test drive. Even though your initial quote was not the lowest pricing I received on the web, I was comfortable from our phone conversation that you would make the deal work for our family. Thank you for offering to let us drive the car(s) on our own. It was easier and more comfortable to evaluate the performance of the vehicles without having to listen to the typical sales pitch from the back seat. Your friendly, easy-going manner and customer service orientation is a winning combination. The paperwork part of the purchase was quick, easy, and straightforward, and we were impressed with the professionalism of the process throughout. Brian Kanabroski was especially helpful in evaluating financing options. I also appreciated the upscale environment and the cafe, and can see that the adjacent waiting room will be a pleasant spot to pass the time when we check into the service department for that first oil change. I have a few of your business cards on hand and will recommend both you and your dealership to anyone who might be in the market for a vehicle. Thanks again for a great car-buying experience! More

I would like to thank carey for the job he did for me at lake norman dodge.It was an easy sell with the way they made the experience,I would recommend them to all my friends,and thanks to the girl in financ lake norman dodge.It was an easy sell with the way they made the experience,I would recommend them to all my friends,and thanks to the girl in finance for all the help ,they all went out of there way to help. thank you guys very much. More

Willie Brown is a no pressure type salesperson. He listened to my needs and did a good job of explaining the features and operation of a 2013 Dodge Avenger that I test drove. He also made sure to foll listened to my needs and did a good job of explaining the features and operation of a 2013 Dodge Avenger that I test drove. He also made sure to follow up with me after my visit. Willie has the skills and experience necessary to provide a good buying experience. Amanda was quick and efficient with the finance documents and she explained all of the charges and fees up front. Overall the experience was quick and painless. I would buy another vehicle from this dealer in the future. More

First of all, i am happy with my purchase. I am not happy with your website. This is the third time trying to say im happy with my service and purchase. Please contact your web designer for a patch so custom with your website. This is the third time trying to say im happy with my service and purchase. Please contact your web designer for a patch so customers can easilly compliment your establishmment. Thank you. More

Staff was very friendly and knowledgeable . Very accomadating atmosphere, any and all follow up questions after the sale was finalized were handled in a prompt and professional manner. accomadating atmosphere, any and all follow up questions after the sale was finalized were handled in a prompt and professional manner. More

Kenny, Great working with you on the purchase of our Kenny, Great working with you on the purchase of our Jeep. Becky and I were both very pleased with the time you took with us to get us acquainted Kenny, Great working with you on the purchase of our Jeep. Becky and I were both very pleased with the time you took with us to get us acquainted with the vehicle. The deal negotiation was handled in a highly professional manner and we will not hesitate to recommend you to anyone looking for a vehicle. Everyone at the dealership went out of their way to make us feel comfortable. Thanks again for a very pleasant experience! Sincerely, Jamie Moody -- More

Carey was great to deal with. Met us as soon as we walked in the door ready to help with whatever we needed. After some time talking prices we were able to come to a deal and Amanda was able to help on the f in the door ready to help with whatever we needed. After some time talking prices we were able to come to a deal and Amanda was able to help on the finance side with getting in touch with the right people to get the right rate. More