Lake Norman Chrysler Dodge Jeep Ram

My experience at the dealership was straight to the point and hassle free. It was the best experience I've ever had buying a vehicle. and hassle free. It was the best experience I've ever had buying a vehicle. More

Tony Williams was genuine, courteous, and kind. He made my buying experience efficient, easy and fun. Thank you Tony!! Jeff very patiently explained all the features (not sure I will remember all of them) my buying experience efficient, easy and fun. Thank you Tony!! Jeff very patiently explained all the features (not sure I will remember all of them) of the vehicle. Jennifer presented all the extended warranty options and made the paper work flow smoothly. Thanks to each of you for a very pleasant experience!! More

Lake Norman Chrysler Jeep Dodge made it really easy to purchase a vehicle. Sales people were very helpful but not pushy while we were looking on the lot and I feel like I got a fair deal. Kenny did a grea purchase a vehicle. Sales people were very helpful but not pushy while we were looking on the lot and I feel like I got a fair deal. Kenny did a great job showing us all of the features and made it an enjoyable experience. More

Brian was not pushy and was very patient and informative prior to purchase; it was great dealing with Brian on our new purchase; this Dodge Daytona is awesome we also appreciate the finance person, who s prior to purchase; it was great dealing with Brian on our new purchase; this Dodge Daytona is awesome we also appreciate the finance person, who stayed late to do the paperwork; sorry, we can't remember her name Carol Cervini-Wong and Allen Wong More

After visiting several dealerships and leaving without satisfaction, my husdand and I visited Lake Norman Chrysler. We meet with Brain Cramer who was very knowledgeable, courteous and friendly. He spent satisfaction, my husdand and I visited Lake Norman Chrysler. We meet with Brain Cramer who was very knowledgeable, courteous and friendly. He spent several hours working with us to ensure that we would be happy with our purchase. Brain was extremely patient, he went out of his way to accomodate all of our wants in the Jeep Grand Cherokee. He also made it a point to let us know that customer service does not stop with purchase. Thank you, Brain Cramer! Paula Hafermalz More

I am a first time car buyer and I went to Lake Norman Chrystler Jeep Dodge Ram to check out the new Jeep Grande Cherokees. Everyone was very friendly and helpful. They gave me a great deal and great serv Chrystler Jeep Dodge Ram to check out the new Jeep Grande Cherokees. Everyone was very friendly and helpful. They gave me a great deal and great service! Will definitely consider buying another car from there in the future. More

I went into Lake Normal Chrysler Dodge Jeep and Ram looking for a new OR used jeep, I meet Kenny, a sales associate and he helped me find the perfect jeep wrangler for me! He did not push a new or used looking for a new OR used jeep, I meet Kenny, a sales associate and he helped me find the perfect jeep wrangler for me! He did not push a new or used just gave me the necessary information that I needed to make my decision and in the end I got a brand new 2013. He was very helpful and extremely geniune. I appreciated all the help at the dealership everyone we came into contact with was awesome and friendly. Would defiently recommend using this dealership to anyone who needs an great new vehicle. They offered a great trade in for my old car and helped anyway they could of! Go see Kenny at Lake Norman Chrysler Dodge Jeep and Ram, you wont be disappointed! More

So many positive reviews can't be all wrong, but my experience has not been a pleasant one. Six weeks after purchase, I am still waiting for repairs to my car that were noted at time of purchase (minor experience has not been a pleasant one. Six weeks after purchase, I am still waiting for repairs to my car that were noted at time of purchase (minor paint chips). I expressed great concern at time of purchase about having the paint repaired correctly and expressed that I wanted to see the work prior to the car being reassembled, but I was told I was being overly concerned and that they would have it back to me looking like new. I relented and agreed to not to require in process inspection. It was to be ready yesterday, but when I went to pick up the car, hours after being told it was ready to go, even the service rep couldn't look me in the eye because the car is now in worse condition than when I left it a week ago with additional damage caused by the repair personnel and incomplete repair of initial problem. It is still at the shop for round 2 of repairs. Did they not inspect the work before they called and told me it was ready? Is there no pride in presenting the customer with quality work? Apparently not. At time of purchase, I felt as though I was annoying the entire showroom and they couldn't wait to get my signature and show me the door. BTW, the sticker price on this purchase was in the mid-50s. When I took delivery of my vehicle, it appeared as though the detail guys had used a greasy pork chop to wash the car and windows, even though they had the entire day to detail the vehicle. I picked it up around 7 pm. I was swayed considerably by the "tires for life" benefit, only to find out during paperwork, that this is actually not true. I would say it is a stretch, but it is an outright lie. They will provide you only 2 sets of tires, and then only if you schedule all your required maintenance with them. Of course with my current experience with their maintenance, this is not something I plan to do going forward. I am sure many people have had a good experience here, or perhaps they just don’t have any experience with genuine, caring customer service and quality business to compare with, but I will not be back to this dealer for purchase or service. More

Everybody i delt with at the dealership was exceptionaly friendly. They actualy wanted to work with you and make a deal rather than just push you a vehicle. They took time to understand what i was looking friendly. They actualy wanted to work with you and make a deal rather than just push you a vehicle. They took time to understand what i was looking for and what i could afford and get me the most vehicle for my money. When we did reach a deal, they were quick to get the paperwork done and get me on my way. The pther staff i was not directly dealing with would take time to say hi and ask if you needed anything. Buying a vehicle here was a great experience. I will definatly be back and would recomend others to check them out. More

Extremely satisfied with experience at Lake Norman. Mark was extremely thorough in options and trims available to me. I left and reviewed all the options available in a Ram Truck on the web site, sent Mark was extremely thorough in options and trims available to me. I left and reviewed all the options available in a Ram Truck on the web site, sent Mark what I found, he was able to find me a truck that had everything that I wanted. Then was able to negotiate what I thought was a great price for me. There was absolutely no pressure or being pushed to buy. He did an awesome job getting the truck prepared for me to take home late Friday night, scheduling the follow-up to add options, and explaining everything inside the truck. Worked with Brian on the contract and the financing, he was great explaining all the warranty options, finding the best rates from the various lenders, and finding the best rate versus term versus warranty cost, and was able to keep the end cost as low as possible. It was truly one of the best experiences I have had as compared to other vehicles purchased at other locations. I didn't leave his office more confused than going in. He explained everything extremely well. Overall, great experience, great facilities and great people. And most of all, love the truck. More