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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.6
4,847 Reviews
Lake Norman Chrysler Dodge Jeep Ram is an award-winning dealership with the best selection of inventory in the Carolinas! Lake Norman CDJR has been awarded the Customer 1st Award for Excellence each year from Stellantis, as well as being name TIME Dealer of the Year, and has been named a Carfax and Cargurus Top-Rated Dealer, in addition to earning DealerRater Dealer of the Year and their Consumer Satisfaction Award multiple years running. For the best selection, best prices and best service...Why Go Anywhere Else?
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20320 Chartown DR

Cornelius, NC

28031

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Showing 4,847 reviews

December 04, 2023

Only 15 words? How about 10 words . I will never buy a car from this dealership again. More

by tsurphlis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gary Whitbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Preston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon - Sevice Dept. Mgr
Dec 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Tsurphlis, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to our Retail Operations Manager, Mike King at 704-896-3800 at your earliest convenience.

December 04, 2023

Quick and convenient service Lake Norman Jeep was able to fit us in quickly and communicated throughout the process. More

by bostonharold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2023

Excellent experience with the Lake Norman Chrysler Dodge Jeep Ram service dept. They were more than willing to accommodate on an unscheduled appointment. More

by g13turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2023

They were good at finding the vehicle I wanted. The sells person was very helpful More

by joshprimm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Carrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2023

It took 3 full days to service my vehicle. They emailed me with an estimate but the email was incorrect. No one followed up with me to see if I received the email. It was not until I called to More

by BPARLIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue.
Dec 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Bparliam, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to our Customer Relations Manager at hannah@parksautogroup.com.

December 03, 2023

Excellent transaction as I purchased my first Jeep. Fair pricing on the trade and the new vehicle. More

by smith.jeff.811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Grainger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pugh, Joseph Wassong
Dec 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Smith.jeff.811, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2023

Had great service. Thermostat went out and it was fixed and I drove vehicle home that day More

by ALICIALINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Alicialinger, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! We hope to be of service to you again in the future. Best wishes, Lake Norman Chrysler Jeep Dodge

December 03, 2023

Very nice, comfortable and professional. Although, I do miss the fresh baked cookies and popcorn that made the wait worthwhile. More

by shareej22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Shareej22, thank you so much for your positive comments about Lake Norman Chrysler Jeep Dodge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2023

Friendly and good service, worked with time limits that I needed to get service done. More

by george@fountasnc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Curatolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi George@fountasnc.com! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 03, 2023

I brought my Durango in for an oil change and the very next week my oil was leaking. I literally waited 3 hours before I had to ask about my vehicle then another 30 minutes for them to let me know what w More

by SABRINAGLENN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Her name is not listed
Dec 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Sabrinaglenn77, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We hope you are willing to give us another chance. Please reach out to our Customer Relations Manager at hannah@parksautogroup.com.

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