Lake Norman Chrysler Dodge Jeep Ram

Knowledgeable and friendly staff that provides excellent customer service. Sal did an excellent job in keeping me informed of the entire planned maintenance on my 2021 Jeep. customer service. Sal did an excellent job in keeping me informed of the entire planned maintenance on my 2021 Jeep. More

The reason for 3 stars versus 5 was the length of time it took to complete service. Oil change and alignment and it took 3 hours and I was at the service desk twice during this time to try and push it along. took to complete service. Oil change and alignment and it took 3 hours and I was at the service desk twice during this time to try and push it along. More

Initial purchase experience was great but went down hill immediately after. Had car not even 48 hours, hadn’t driven it 30 miles and it completely stopped working on me. Wouldn’t start. This happened on a S immediately after. Had car not even 48 hours, hadn’t driven it 30 miles and it completely stopped working on me. Wouldn’t start. This happened on a Sunday called first thing Monday. Had to call repeatedly to get someone to help me. They finally sent a tow truck Tuesday evening to pick up car. Had to ask for a loaner vehicle which was like pulling teeth. No one would communicate with me. They had my “new” car for 2 weeks without communicating a word to me. I would reach out asking for an update and no one would call me back. When I finally spoke to someone, I was told that someone else was supposed to call me back. I was told they “didn’t know what was wrong with my car” and they would have to buy it back and put me in a different car. One guy who I spoke to, told me he thought that it was a buy back car without asking any questions - and I had belongings still in that car when it was towed. I had to take off two days of work to handle everything. When I finally was told that they would have to buy back the car and put me in something else, I had to take another day off to handle this. Not one person took responsibility for LACK OF COMMUNICATION or even cared that I was treated terribly. Was never offered any type of compensation for my problems and terrible customer service received. ALSO the finance person was very rude. When I purchased the second vehicle, I was told multiple times how THEY were losing money and they tried not to give me $8k credit for my trade in. Also wanted to say that the Jeep I initially purchased wasn’t their fault that the car stopped working (and they couldn’t figure out what was wrong) as if it was MY fault. Wouldn’t even back their product! I guess that’s why Jeep stands for Just Empty Every Pocket. I will say Nate York did his best to help to a point but I had such a terrible experience over all. Still have yet to be contacted by anyone about my experience, apology or reimbursed for my problems and my time - including having to take off work. I will do anything I can to make sure I DO NOT RECOMMEND LKN Jeep. More

Chuck was a great, no pressure salesperson! Would definitely work with him again in the future. Would definitely work with him again in the future. More

Mark was great as was Lilly. Car is awesome and I would recommend them to anyone. Car is awesome and I would recommend them to anyone. More

My next vehicle will be purchased from Lake Norman not Hendricks where I made my last purchase Hendricks where I made my last purchase More

Mr Sal Curatolo was Excellent! Very helpful professional, Great service and im definitely coming back, 15 words are not enough to describe how good he was. Very helpful professional, Great service and im definitely coming back, 15 words are not enough to describe how good he was. More

My problem was resolved & I was shuttled home for repair & shuttled back upon completion in a timely manner & shuttled back upon completion in a timely manner More

Really enjoyed our experience at Lake Norman Chrysler primarily because of Owen, who gave excellent service. primarily because of Owen, who gave excellent service. More

All of the guys at this store helps me with all of my car maintenance. Always a good experience. maintenance. Always a good experience. More