Lake Norman Chrysler Dodge Jeep Ram

BUYER BEWARE! The cost of the used car i was interested in was listed online was not the same when i arrived. It was initially listed at $44,000 and reduced to $40 The cost of the used car i was interested in was listed online was not the same when i arrived. It was initially listed at $44,000 and reduced to $40,000 ($2,000 trade credit and an additional $2,000 finance cash, aka, YOUR MONEY) I didn't have a trade as my previous vehicle had been totaled and when I called i was told it was $2k off, not cash down! When i told him my bottom was under $40k. He came back with a $39k+ figure plus tax, tag, title (mandatory) then dealership administration fees of $970+. I was then pushed into using their lending companies, stating they were confident with my credit score of >700 they could get me in a better rate than what my bank had pre-qualified me for even though I repeatedly said I didn't want a bunch of pulls on my credit profile. They were not able to beat the rate. It was actually 1.95 HIGHER! He argued that it was better because it was more months lowing my monthly payment! I didn't want to finance for 7 years!These pulls on my credit dropped my score over 40 points!!! I should have left then, but i had already been without a vehicle for over a month and the total that was shown to me was close to what I was willing to pay. I knew I could just refinance through my bank on Monday. After being there over 3hrs I went to make the deal. I also was putting $4,500 down so to only finance $36k. My amount financed after my down payment was >$39k, I was signing the docs and i quesioned the amount and was told the additional was from their dealership generic maintenance warranties, offering 5 oil changes, 3 years key replacement and Mopar Theft protection. When I told him I didn't want that I was informed it was not an option not to get them. He then told me they were making nothing on the car. This was a bold face lie! I specifically asked about any damages to the vehicle because the carfax listed minor. While looking over the vehicle in dusk light, I didn't notice a small but definate crack in the bumper. They had supposedly just detailed the car and did not inform me of it. I didn't notice until the next morning which was too late to call. All in all, if you are the buyer be sure to ask specifically what their dealership "must" add on top of the cost of the car. Don't be nieve like me and waste hours of time to find out in the end! I did not get the option of a refund of the "maintenance add ons. They are of no value to me as I live over an hour away from any of their locations but yet the still made me add it. I should had done my research by looking at reviews and the BBB before I considered this dealership. As the guy said "I've been doing this for years. I'm a numbers guy". He completely manipulated the sale, and again, I was exhausted, nieve, and too trusting that he was being honest and fair. Lastly, I understand that have to make money to pay for overhead, but they really will pull one over you if you're not careful, which I wasn't. More

First. We dealt with TJ. He was very helpful and professional. We had some technical questions about our extended warranty we purchased and Rishawn also We dealt with TJ. He was very helpful and professional. We had some technical questions about our extended warranty we purchased and Rishawn also got involved. Both TJ and Rishawn helped us with all of our questions. Most importantly, they made my wife and son feel like they were important and took care of an issue that worried them. I couldn't be there due to work so it was amazing to hear that TJ and Rishawn took the extra time to help my wife and son. I appreciate their 5 star customer support. This is a direct reflection of the service department's leadership and what the overall dealership prioritizes: it's customers. More

Such a pleasure working with Maggie at Lake Norman Jeep again. She assisted our daughter in 2023 with the purchase of her new compass. This purchase was no different. She went above and beyond. We'll be again. She assisted our daughter in 2023 with the purchase of her new compass. This purchase was no different. She went above and beyond. We'll be back for the next one I'm sure. More

Everyone was very professional and the atmosphere was relaxing as well. I would recommend this company relaxing as well. I would recommend this company More

Maggie knows what she is doing! She is insightful and happy to answer any questions you might have! You can she loves what she does! Thank you Maggie She is insightful and happy to answer any questions you might have! You can she loves what she does! Thank you Maggie More

Maggie was very accommodating. I went in for a Jeep Wrangler and changed my mind that I wanted a jeep grand Cherokee., she she found me the most perfect car and made the process pa I went in for a Jeep Wrangler and changed my mind that I wanted a jeep grand Cherokee., she she found me the most perfect car and made the process painless and easy. I would buy a car from her any day. Thank you Krista & Brandon Leibel More

Great experience for purchasing a first car and very personable will likely come back again personable will likely come back again More

I purchased a BRAND NEW Doge ram in June from this dealership. I should have ran when I couldn't drive my vehicle off the lot because the check engine light was on but I was excited for my new truck. dealership. I should have ran when I couldn't drive my vehicle off the lot because the check engine light was on but I was excited for my new truck. I came home and the light went back on, they took the truck and 'fixed' the issue (which they will not tell me what the issue was). 2 weeks later the truck broke down, some kind of mechanical failure. I had to get it towed and have not had a truck since. Everytime I try to get a solution I get the run around from upper management. I simply asked to be put into a new lease sine the truck clearly has issues but here I am still with no truck, paying the monthly payment AND insurance on it and they are trying to 'fix' the problem that they won't even tell me what it was. RUN. More

Eric Banks was very professional and very knowledgeable throughout the whole process! 10-10 will be working with him again. No matter where he is. throughout the whole process! 10-10 will be working with him again. No matter where he is. More

We had a great experience. Sam was a knowledgeable salesman and ensured that we were taken care of. It was appreciated after a terrible experience at another dealership. Sam was a knowledgeable salesman and ensured that we were taken care of. It was appreciated after a terrible experience at another dealership. More