Lake Norman Chrysler Dodge Jeep Ram

I have had nothing but issues with this service center. I have had to bring it back 8 times for the same issues repeating; they illuded that they don't believe any issues occur when they can't replicate th I have had to bring it back 8 times for the same issues repeating; they illuded that they don't believe any issues occur when they can't replicate them even when I had pictures and videos. They spoke down to me and would not listen to me. Finally they changed their tone for a second when they spoke to my boyfriend, but the second they spoke to me again they were back to talking down to me. They drove my car recklessly while they were test driving it. I watched them drive my vehicle over 20mph over the speed limit for an hour. I could not get in touch with a manager or anyone. I watched it on LoJack and when I came to pick up my car all they would tell me was that they were sorry, not to leave a bad review and that the person who drove the vehicle was terminated. As if that made the situation even remotely better. They had the wrong issue listed on my paperwork for 3 weeks, looking for an issue I never stated happened. When I found out and corrected them they told me that they looked into it in a day and that they still couldn't replicate it after I was told the first time that they could replicate it. They then told me I had to pick up the vehicle immediately. They told me that I had to let them take my vehicle to a tech's home overnight because they could not test drive it during business hours. When I told them I wasn't comfortable due to the previous issues I had when I had let them they told me then they would have to release the vehicle to me and wouldn't fix it or look at it. I had a representative lie about the number of miles put on my car, I have had my car returned me to covered in leaves and with no gas, and they genuinely don't care about you, your vehicle, or your time. I would not go back to this dealership. They do not care about their customers. They had my vehicle for over 100 days in a year period, I had to call consistently for updates, they would leave me on hold for 30 plus minutes, the advisors don't care, are rude, they lie to you, and I still had to take my vehicle to a different dealership to be fixed. I have never been more disappointed in a dealership. My original advisor is not below, but I often had to speak to Jacob. He was usually respectful and I do think he did try. However, ultimately it was a horrible experience. More

I’ve had the pleasure of working with Maggie Carrigan at Lake Norman Chrysler for over 15 years now, and I can’t recommend her enough. She sold me my 2010 Chrysler 300 Hemi with 58,000 miles all those years Lake Norman Chrysler for over 15 years now, and I can’t recommend her enough. She sold me my 2010 Chrysler 300 Hemi with 58,000 miles all those years ago, and it’s still running like it’s brand new! The quality of the car, combined with the care and attention Maggie gave during the entire process, has made me a loyal customer ever since. Not only did Maggie take the time to understand exactly what I was looking for, but she made sure I was well-informed and comfortable every step of the way. Fast forward 15 years, and the Chrysler 300 is still in fantastic condition—thanks to the reliable service I’ve continued to receive from Lake Norman Chrysler. Every visit to the service department has been smooth and hassle-free, and I know I’m in great hands whenever I need something. If you’re in the market for a car, or looking for a dealership that will genuinely look out for you, I highly recommend working with Maggie Carrigan at Lake Norman Chrysler. Her dedication to her customers and the quality of service at the dealership truly set them apart. More

Morgan was a very good salesperson and very knowledgeable about the automobile that I purchased about the automobile that I purchased More

From the moment I entered the store, Samuel Maria assisted me at Lake Norman, I knew I was in the right dealership. They have great service quality, great prices, great attention, and professionalism assisted me at Lake Norman, I knew I was in the right dealership. They have great service quality, great prices, great attention, and professionalism. They answered my questions without rushing; I felt at home. Recommended! More

Joshua Hernández muchísimas gracias por haberme ayudado en esta tienda es poder escoger el auto que tanto he necesitado y deseado por el que he luchado me gustó muchísimo tu trato hacia mi persona y me ayu en esta tienda es poder escoger el auto que tanto he necesitado y deseado por el que he luchado me gustó muchísimo tu trato hacia mi persona y me ayudaste de manera muy paciente que lo admiro muchísimo con todo el papeleo More

I found this place after watching one of their ads on facebook and I was truly surprised by how kind the service was when I arrived. It wasnt something I was used to, as I haven’t received this level of facebook and I was truly surprised by how kind the service was when I arrived. It wasnt something I was used to, as I haven’t received this level of attention anywhere else. Honestly, thank you! Samuel María helped me a lot, and I want to thank him because, without him, the process of getting my car wouldn’t have been possible, thank you samuel. More

If youre looking for something specific or have no idea how the process works, I recommend you visit this store and ask for Samuel María. He was the one who helped me with all the paperwork, I truly apprec how the process works, I recommend you visit this store and ask for Samuel María. He was the one who helped me with all the paperwork, I truly appreciate it! More

Karina García muchísimas gracias por haberme ayudado a conseguir mi auto ciertamente desde que llegué a este sitio fui atendida de una manera maravillosa por ti y por todo el equipo de esta tienda saludos conseguir mi auto ciertamente desde que llegué a este sitio fui atendida de una manera maravillosa por ti y por todo el equipo de esta tienda saludos para ti en especial More

This car dealership is excellent! They truly have a highly trained, professional, empathetic, and friendly staf. I highly recommend them 100% Ask for Samuel when you visit. They truly have a highly trained, professional, empathetic, and friendly staf. I highly recommend them 100% Ask for Samuel when you visit. More

Karina no encuentro palabras para agradecerte la verdad fuiste muy atenta en todo momento me pudiste apoyar en todo este proceso para poder conseguir mi auto además que te felicito por ser tan amable fuiste muy atenta en todo momento me pudiste apoyar en todo este proceso para poder conseguir mi auto además que te felicito por ser tan amable More