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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,773 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,773 reviews

November 06, 2023

Great service very friendly staff. Easy to work with. Will recommend to others for sure More

by liptakalex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Whitbeck
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Liptakalex, we are very happy to have provided you with such a positive experience! We hope to see you soon!

November 06, 2023

Great new location. Just had a long wait time. Even after making appointment. Took almost 3 hrs. More

by daniel.wherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Daniel.wherry, we really appreciate your positive review! We apologize for the long wait timer and are currently working with our Service team to improve processes and ensure this does not continue.

November 06, 2023

The dealership moved to a new location which is beautiful. The customer service provide by the service advisor was good. More

by apeachiegem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2023

Crystal went over the top and support, helped with tire. Check and go to car wash. Love the new facility and the coffee machine. More

by ALLEYKAT68.AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Alleykat68.ab, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2023

I have bought all my cars there for the last 20 years with Willie Brown. He is always the best!!!! More

by tommyc19111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Brown, Stephanie Lang, Tony Zorn, Phil Grainger
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 05, 2023

I appreciate the thorough service check and that they don't push extra services on you. More

by IK606PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Ik606pb, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! We can't wait to see you again, have a great day.

November 05, 2023

The staff in the service department is not very friendly. In particular the woman I dealt with was very short and rude. I have been a customer for years and even you used to wash and detail my car before pic More

by cangerosx4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christa Cook
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Cangerosx4, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (704) 896-3800. We look forward to hearing from you.

November 04, 2023

I was able to make an appointment promptly and with ease. Chuck is always very welcoming and responsive. I had an oil change and tire rotation. They also double checked my tire tread depth. So far three ti More

by MEKIELLASAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noreen Ianniello, Chuck Conner
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Mekiellasan, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! We hope to see you soon!

November 04, 2023

chris blue did a wonderful job making sure our paperwork was in the right order and even the finance who was over the banking stuff made sure it was right into place and we love our new jeep and it is great More

by Chastityyow673
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Wassong, Chris Blue
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive comments about your experience, but saddened to see that this was not a 5-star experience. We would like to learn more about how we could earn that 5-star experience. Please reach out to our team at 704-896-3800 to discuss this more.

November 04, 2023

We were treated extremely well from the minute we walked into the dealership until we walked out as new owners of the truck. Joseph was so kind and patient. We appreciate the great customer service! More

by Mom2x1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi, Joseph Wassong
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Mom2x1, we are so happy to read such a great review about Lake Norman Chrysler Jeep Dodge! We hope to be of service to you again in the future. Best wishes, Lake Norman Chrysler Jeep Dodge

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