Lake Norman Chrysler Dodge Jeep Ram

Thank you for servicing my vehicle. It was ready sooner than I expected. The only negative is my vehicle is lifted and large tires, so no free car wash for me. It was ready sooner than I expected. The only negative is my vehicle is lifted and large tires, so no free car wash for me. More

I had my State inspection completed during a previous service and the dealership forgot or neglected to submit it to the state, so I couldn't register my vehicle. I had to take my car back in to the dea service and the dealership forgot or neglected to submit it to the state, so I couldn't register my vehicle. I had to take my car back in to the dealership to have the inspection repeated, which of course they did for free. I had an appointment and was expecting they would get my car in and out in a hurry, but it took 1 1/2 hours. That is 1 1/2 hours of my life that I will not get back because I had to go repeat something the dealership messed up on. Good customer service would've been saying 'hey, we messed up the first time and this person has an appointment, so let's get her in and out to show her it was an anomaly and we have great customer service'. Nope. I'm giving two stars because the woman who help me was very nice. But other than that, the whole thing makes me angry. It is exactly reasons like this that people hate having work done at dealerships. More

Lake Norman was great and my associate Amari was outstanding. He did a great job listening to my wants/needs and finding the perfect vehicle for me. I am extremely happy with my purchase and Amari w outstanding. He did a great job listening to my wants/needs and finding the perfect vehicle for me. I am extremely happy with my purchase and Amari was even able to help with some aftermarket accessories I was interested in. More

Very responsive, delivered the car to us in Richmond, weird negotiation tactics they haggle with the taxes and fees not the car price and they tried to raise the price since I was buying cash. weird negotiation tactics they haggle with the taxes and fees not the car price and they tried to raise the price since I was buying cash. More

Good service tech felt well taken care of by her and she was good about tires was good about tires More

My service and the person I interacted with was very professional, was interested in my needs as to service and time my available. professional, was interested in my needs as to service and time my available. More

Breanna was incredibly helpful and friendly! She was patient and thorough in explaining everything going on in my car. She was patient and thorough in explaining everything going on in my car. More

Jacob and Jason went out of their way to clear up a small difficulty we had with a module that had been ordered, received, but not replaced. They got me a rental car and the module was put in the next day. I difficulty we had with a module that had been ordered, received, but not replaced. They got me a rental car and the module was put in the next day. I was back in my car by mid-afternoon. I highly recommend this dealership. More

The service was outstanding. Lets just say award winning classification status. I would recommend Lake Norman Dealership quality service to anyone searching for a CLASS "A" veh Lets just say award winning classification status. I would recommend Lake Norman Dealership quality service to anyone searching for a CLASS "A" vehicle. If, time was'nt an issue; I could write you a book on the subject simply because I'm one happy camper. I was treated with the utmost courtesy with an abundant amount of respect for my dignity. I give a shout - out to two of your representatives that serviced me; THANK you from the bottom of my heart, Mrs. Maggie & Mr. Walt. More

Chris and Tye were outstanding to work with, went above and beyond every single time we spoke and made sure the buying experience was flawless. The manager Anthony is another story. Refer to Google revie and beyond every single time we spoke and made sure the buying experience was flawless. The manager Anthony is another story. Refer to Google review for that. More