Lake Norman Chrysler Dodge Jeep Ram

Dealer had my car for almost 9 months very poor service from Manager and service department I will never deal with this company ever again, very dissatisfied from Manager and service department I will never deal with this company ever again, very dissatisfied More

Lake Norman has always taken very good care of my jeep, very respectful and try to keep the wait at a low. I’ve never had any complaints with them. Brandon was my last customer care representative, he was very respectful and try to keep the wait at a low. I’ve never had any complaints with them. Brandon was my last customer care representative, he was great. More

New facility looks great and very efficient. I came in for regular oil change and rotation. And not much of a wait even without an appointment I came in for regular oil change and rotation. And not much of a wait even without an appointment More

Excellent service. Very respectful and responsive. Eli was great. Helped us find what we were looking for and stayed in contact Very respectful and responsive. Eli was great. Helped us find what we were looking for and stayed in contact More

Went to Lake Norman Chrysler Dodge Jeep RAM for a recall on turn signal not automatically turning off. Thomas Hopewell was very professional from start to end. Will definitely return if I need any more wor on turn signal not automatically turning off. Thomas Hopewell was very professional from start to end. Will definitely return if I need any more work done on my RAM. More

First let me say we love our certified 2019 Jeep Rubicon; the used car dealership was excellent before the sale telling you everything you wanted to hear. After the sale when trying to contact the salesperso the used car dealership was excellent before the sale telling you everything you wanted to hear. After the sale when trying to contact the salesperson regarding some issues with the vehicle she would not return an email or phone call, I tried to contact the sales manager with the same result and finally I contacted the Executive Dealer Operator Wesley McCullar, he directed his staff to take care of my concerns. The sales manager Tony Zorn listened to my concerns and again told me what I wanted to hear. To be a certified vehicle there were some things wrong that should have been addressed before the sale. I had an appointment Saturday 2/17 to address a recall, fix the left turn signal, install a missing wheel cover, and get a key made. The only item that was accomplished Saturday was the additional key being made after waiting for 3.5 hours and spending $325.00 for it. To be clear, it’s not the service department’s fault, nothing from my conversation and email with Tony Zorn was passed along to the service department. I sent Tony Zorn a couple of texts Saturday morning while I was at the service department, and he has yet to return them. Also beware, the finance manager tried to saddle us with a high interest rate although our credit is excellent and we paid 50% down on the vehicle, only after I questioned what our interest would be he reduced it by two percentage points. Why would we not have gotten the best rate possible from the start? I only see 5-star ratings on this site, so I doubt this will be published. More

Very displeased with my interactions with this dealership. Told them I would like to talk about pricing before I came into their dealership as I live over an hour and a half away. They repeatedly dealership. Told them I would like to talk about pricing before I came into their dealership as I live over an hour and a half away. They repeatedly asked, "When can you come in." This was done numerous times for over a week after repeating numerous times I needed to discuss pricing first. Very disappointed. More

They are one of the good ones. ..Did exactly what they said they would do...keeper for me! ..Did exactly what they said they would do...keeper for me! More

Thoroughly cared for by personable rep, showed patience and kindness. Car completed in timely manner. and kindness. Car completed in timely manner. More

Morgan and RJ were awesome and worked hard to get the deal we needed! I highly recommend shopping here for your next vehicle! deal we needed! I highly recommend shopping here for your next vehicle! More