
Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
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Very nice, comfortable and professional. Although, I do miss the fresh baked cookies and popcorn that made the wait worthwhile. Although, I do miss the fresh baked cookies and popcorn that made the wait worthwhile. More
I brought my Durango in for an oil change and the very next week my oil was leaking. I literally waited 3 hours before I had to ask about my vehicle then another 30 minutes for them to let me know what w next week my oil was leaking. I literally waited 3 hours before I had to ask about my vehicle then another 30 minutes for them to let me know what was happening. Meanwhile at least 6 customers came in after me and left before me. The service was terrible. Previous to them moving to the current location I never had customer service problems. The fact that I waited hours and so many people came in had their vehicles serviced and left and I didn’t get a word was disappointing! More
It took 3 full days to service my vehicle. They emailed me with an estimate but the email was incorrect. No one followed up with me to see if I received the email. It was not until I called to They emailed me with an estimate but the email was incorrect. No one followed up with me to see if I received the email. It was not until I called to check status that they started moving. I will never go back. More
The first few experiences were a little difficult when our car was called in for a recall and there was not a rental ready for me even though it had been set up. Jacob helped us out the third time this ha our car was called in for a recall and there was not a rental ready for me even though it had been set up. Jacob helped us out the third time this happened and made sure to fix all the errors of his coworkers. He helped up this time again and truly would only like to work with him in the future. He made sure we had a car that could accommodate three car seats, was clear with instructions about the car, and kept us up to date on the status of our car. Jacob made this experience flawless. I could not speak higher of him. More