Lake Norman Chrysler Dodge Jeep Ram

(This is for the New Car Dealership. ) Good job helping me to get my Jeep Grand Cherokee, particularly Michael Pugh in sales, John Cauble in finance, and Tanisha Hampton-Sales Manager, al ) Good job helping me to get my Jeep Grand Cherokee, particularly Michael Pugh in sales, John Cauble in finance, and Tanisha Hampton-Sales Manager, all good people who can take a joke once in a while. More

Everyone was super friendly and helpful. They explained what they were doing to resolve my issues in a way that was easy to understand. They explained what they were doing to resolve my issues in a way that was easy to understand. More

Great service. Verify easy to work with. Repairs were doing quickly. I was completely satisfied with the work completed. Verify easy to work with. Repairs were doing quickly. I was completely satisfied with the work completed. More

Gary Whitbeck as good; no sale’s pressure. Answered all questions. The dealership was thorough and helpful to make sure everything went weel Answered all questions. The dealership was thorough and helpful to make sure everything went weel More

Unreal service. I had to move fast and they moved at my pace. Unmatched. It was great. I had to move fast and they moved at my pace. Unmatched. It was great. More

Building is nice and new. Service writers polite and friendly. Free snacks and drinks. Jeep Service writers polite and friendly. Free snacks and drinks. Jeep More

The dealership was clean and new. Lots of sales people around. Our truck buying experience was ok. Negotiations were fine and we got to a price we wanted. It’s a beautiful Ram 3500 in Lots of sales people around. Our truck buying experience was ok. Negotiations were fine and we got to a price we wanted. It’s a beautiful Ram 3500 in red! However, a couple of things we were frustrated with… 1. We bought the truck and had to come back the next day with the title for our trade in. We asked if they would put a big bow on top of it when we picked it up. A simple ask, right?? Especially because we just spent $78,000! When we arrived, all excited to pick up our new truck, it was way in the back parking lot and it wasn’t ready for us! They had to go find it and about 15 minutes later, they drove it up front. We asked for a bow on it because it was just a few days before Christmas and it was a huge present to us. It was very anticlimactic!! Disappointed to say the least. And our sales guy didn’t say or do much for us. He basically said “ here are the keys”. 2. Some other guy came over to us to “connect our phones” to the truck but didn’t give any instructions for any of the buttons, bells and whistles! He only connected our phones and didn’t do much else. 3. When we were sitting down with the finance guy, he drew up all the papers. Thank God we actually read through all the numbers because the dealership tried to sneak in $900 more than we agreed on!! We caught it and made him redo the paperwork! 4. It’s not that they weren’t friendly, it’s just that we didn’t feel important while we were there. We had to go back in to the dealership after the guy connected our phones to find someone who would tell us if we needed to do anything else before we left. We were so excited for our new truck but it was very disappointing to not have anyone congratulate us on our huge purchase!! If you shop there, just watch out for the numbers when you go to sign papers. More

Jake was very accommodating. Although I waited 2:45 min for a service that was quoted to take only 1 hour and had to leave and return the next day Jake was understanding and cove Although I waited 2:45 min for a service that was quoted to take only 1 hour and had to leave and return the next day Jake was understanding and covered the service. When I returned the next day again what shoulf have taken an hour took much longer. Jake offered the car service to take me where I needed to go and pick me up which was very helpful. More

Staff were so welcoming warm and up to task . They even went an extra mile to solve personal problems. They even went an extra mile to solve personal problems. More

Crazy at first, signage needs to be more specific, but after my meltdown, all was good after my meltdown, all was good More