Lake Norman Chrysler Dodge Jeep Ram

Ive had a great experience with this dealership in the past which is why I came back to them. This time, not so much. I contacted the dealership to try to run some numbers on a vehicle I was interested in past which is why I came back to them. This time, not so much. I contacted the dealership to try to run some numbers on a vehicle I was interested in. Since I have a trade w/ negative equity, which I bought from there a year ago, I wanted to make sure the numbers would work out. There is no reason for me to drive 45-60 minutes there just for that if it wouldn't work out. The only response from Mike was when can you come, or what are you trying to achieve, what are your current payments? It literraly takes 30 minutes to put a deal together and see if it can work. I buy a lot of cars and have never gone into a dealership for this process. There is zero reason to do so. I trade in that I bought there and is serviced there with only 7400 miles, really doesn't need to be seen to put a trade value to it for the sake of running numbers. When I bought the Jeep there, Mark was awesome and had a deal done over the phone in less than an hour and went there and signed the papers. Same with every other vehicle I have bought the last 5 years. Mike, while responsive, I could tell he had zero interest in doing this. It has nothing to do with the payments, etc.. I have a good job, I have money, I have excellent credit. The simple task of running numbers to see how everything shakes out, how much I want/need to put down and make a decision if its worth pursuing or not take very little time and effort. Its a very easy sale if things work out and its very little time wasted if it didn't. The cheap tatics of trying to get you to come in is outdated and unproffesional. Its unfortunate that my experience this time was so poor. More

Shame on me. It’s not as if I didn’t have plenty of red flags raise up from the start. I’m not even surprised that a word once given wouldn’t be kept. These emplo It’s not as if I didn’t have plenty of red flags raise up from the start. I’m not even surprised that a word once given wouldn’t be kept. These employees will only waste your time and lie to you. The used car director has nothing but lies spewing forth and his minion servants are just as low. More

100% recommend Max! . Hands down the best experience ever purchasing a car. Max was awesome. . Hands down the best experience ever purchasing a car. Max was awesome. More

Was interested in purchasing a scat pack wide body and expressed my interest on 3/28/25 and also ran credit online on the same date. Was told on Saturday by the dealership that someone was looking at it a expressed my interest on 3/28/25 and also ran credit online on the same date. Was told on Saturday by the dealership that someone was looking at it and my presence is leverage. Not a great way to business we already put ourselves out there and ran credit. But I was also told it’s not about who does credit first it’s about who signs first. Just not a good way to handle interested customers. Some of us have things to do on Saturday's. So easier to do the credit online. I then told them longer interested to not run anymore credit. And their response was “this is a dealership not a museum”. Very poor if you ask me. More

Jean-Carlo helped me find my new Jeep. I’m very satisfied with my purchase and everyone’s help. I’m very satisfied with my purchase and everyone’s help. More

Morgan was very knowledgeable, and friendly! Would recommend to friends and family in the future Would recommend to friends and family in the future More

Everyone I came in contact with here was super down to earth. They were not pushy and really listened to what I wanted and got the cost down to my comfort level! Great customer service. Would 100% recomme earth. They were not pushy and really listened to what I wanted and got the cost down to my comfort level! Great customer service. Would 100% recommend to anyone! More

Was attended by Travis Tucker, Great salesperson very straight forward and quick. Enjoyed doing business with him. 100% Recommended. Dealership has A great salesperson here and everything turned out grea straight forward and quick. Enjoyed doing business with him. 100% Recommended. Dealership has A great salesperson here and everything turned out great. More

We had a wonderful experience working with Maggie and everyone else at Lake Norman CDJR. everyone else at Lake Norman CDJR. More

Everyone was professional I was looking for a jeep, sent an email and within minutes I had an appointment an email and within minutes I had an appointment More