Lake Ford

He explained what was done and then explained what and why we should think about having done why we should think about having done More

Jim always takes care of me and my family. As long as he's there I will go nowhere else. As long as he's there I will go nowhere else. More

They were prompt and attentive. I enjoyed the clean business center. I will be coming back in the future. I enjoyed the clean business center. I will be coming back in the future. More

They found the used car we needed and met all our needs for a good car. for a good car. More

Work was done in a promptly manner and courteous to my question regarding the work done question regarding the work done More

No problem, they reset the module for front drivers side window. Had my truck back in an hour window. Had my truck back in an hour More

They picked up my car. Diagnosed the problem after an overnight stay to test battery. Fixed the problem and returned the vehicle home. No fuss at all Diagnosed the problem after an overnight stay to test battery. Fixed the problem and returned the vehicle home. No fuss at all More

It was fine/just ok- little to no communication on what was going on, the process in general, the progress of the warranty claim or an approximate timeline to have an answer. I would assume most customers was going on, the process in general, the progress of the warranty claim or an approximate timeline to have an answer. I would assume most customers using a dealership for service are inept in car issues/lingo. Never having to deal with a warranty claim for a transmission the question of if we know the process and procedure the dealership is required to follow should have been asked. Then a clear and concise explanation could have been provided. At the end of the day I wasn’t sure if we were going to ow $100 or $10,000 which is unsettling. We had to reach out multiple times for an update. Then when we asked for an update was told that one was already provided which was untrue. We are fairly easy going people. If it was possible the work would take 3-4 weeks or longer that’s fine we were provided a loaner vehicle, we have no issue with it taking as long as it did. But we had no idea if/when we were going to get our vehicle back. Then when the truck was finished Thursday early afernoon, during a work day. 17 phone calls were made, and texts sent out saying it was done. No voicemails left. Just repeated calls that went unanswered because it is a workday. Calls including to my employers number in which you guys don’t have down as a contact number were made in less than 3.5 hours after being notified the truck was complete after being told 2 days earlier it would be another 1-2 weeks. Then was told we needed to return the loaner car that night after no insight or inclination that it could be done much earlier was provided, where a plan could have been arranged. Looking at our home address you can see we are 30-40 minutes away without traffic from the dealership. Being pressured to return the loaner car that night with no prior notice is a fair question to ask but when the answer is no because of work schedules and after work schedules, that should have been the end of it and told that the next day will be fine. Instead it was reiterated that the dealership needed the loaner back that night for someone else to use. Not exactly my problem to jump through hoops to figure it out. At the end of the day it is what it is, it worked out and the warranty claim work is done. I think communication can be improved on and much of the frustration on the customers side could have been avoided. More