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Lake Ford

Milwaukee, WI

4.4
4,008 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,008 reviews

April 04, 2023

Every aspect of the dealership has been very pleasurable. Staff is great and the waiting area is very comfortable and inviting More

by vachem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel, Brian Teitelbaum
April 04, 2023

Brain was a great help and in a good amount of time I appreciate him More

by Freepolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
April 04, 2023

Very prompt and good communication. Had everything I needed in stock or were able to source them quickly. More

by lwestfall0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Teitelbaum
April 04, 2023

Excellent service as usual. Friendly attendants and very helpful. Very comfortable and extremely clean place to sit and wait for your automobile. More

by cpiorkowski57@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
April 04, 2023

I had a great time dealing with the Lake Ford team. this is my 2nd vehicle that I bought through Lake, and I look forward to my next purchase with them as well. More

by DamienV
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Van Hecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2023

We have bought two cars from this dealership. We always find what we want very quickly at a price we can afford. More

by jy92696
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jieana Harb
March 31, 2023

Alec did a good job finding a Cecile for us that fit our needs. He had very good communication. More

by egan90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
March 29, 2023

I don't like car shopping but AJ and the staff made it almost painless. I would buy a car there again. More

by DCORK9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

My family and I have bought well over 10 vehicles from this particular dealership as returning customers, my vehicle was in an auto accident and I took my vehicle back to this dealership to get fixed. It More

by Briannasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gena Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allyson Gritzuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Lake Ford responded

We are sorry to hear about the negative experience you had with our body shop. As a valued returning customer, we understand that the service we provided did not meet your expectations. We apologize for any inconvenience caused and would like to take this opportunity to make it right. We are disappointed to hear that you were not provided with regular updates on the status of the repairs during the time it took for your vehicle to be fixed. With respect to the vehicle repair taking six months to be completed, unfortunately, we are sometimes at the mercy of shipping delays and unavailability of parts, however, we understand the importance of keeping our customers informed throughout the repair process, and we apologize for failing to do so in your case. Regarding the poor condition in which your vehicle was returned, we apologize for the oversight and any inconvenience caused. We will work diligently to rectify the issues with the missing paint, dent, windshield wiper fluid, and hood alignment as soon as possible. We would like to assure you that we take all feedback seriously and will use this experience as an opportunity to improve our services. We value your business and would like to regain your trust. Please contact us directly so that we can discuss how we can make this right for you. Thank you for your understanding and your continued patronage.

March 28, 2023

Completely satisfied with oil change services completed and friendly & professional service by Brian.Thank you! More

by luvmysummertoes-cynt’
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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