Alec Williams

I purchased a vehicle from Lake Ford and had several issues. I was quoted one payment but given a much higher number in finance. I was told the vehicle was white, but when I arrived it was a different c issues. I was quoted one payment but given a much higher number in finance. I was told the vehicle was white, but when I arrived it was a different color. Before finalizing financing, they took my phone and had me complete their dealership review, which felt pressured and inappropriate. I was also signed up for $6,350 in warranties and add‑ons I didn’t want, and it took a month to get that money refunded. I was told they would match or beat my pre‑approved interest rate, but the rate they gave me was higher. Within days I reported a dent in the hood, and another Ford dealer later documented a second dent. My local Ford dealer is willing to fix it, but Lake Ford refuses to authorize the repair and insists I drive 87.7 miles one way back to them for damage that was present at delivery. I spent $46,000 and expected honesty and support. That wasn’t my experience. More

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Lake Ford was the closest dealer willing to participate in the Costco auto program, so I was confused at first to hear from them after submitting my inquiry. I was ordering a Ranger Raptor, and hadn’t r in the Costco auto program, so I was confused at first to hear from them after submitting my inquiry. I was ordering a Ranger Raptor, and hadn’t realized the insane lead-time that would entail, expecting 2-3 months for delivery when in fact it took over 6 months. However, Alec and Nathan kindly guided me through the process and reassured me when I had doubts. They were always straightforward, honest and knowledgeable in their dealings with me. When the day finally arrived, they were pleasant and professional, and didn’t play any games or try to inject unforeseen changes to the price. They went through all details of the transaction and the vehicle and it was a very pleasant experience to buy from them. I will definitely purchase my next Ford from them. More

by phillip.lech Verified Customer Verified Customer

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Very easy to work with. We were from out of town and they had everything ready to go when we came to pick it up. We were from out of town and they had everything ready to go when we came to pick it up. More

by Split Verified Customer Verified Customer

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Joshua's professionalism and vehicle knowledge along with Alec who worked with Joshua on every aspect of this sale keeping in mind what I wanted to spend on a new vehicle, along with a fair trade in amount Alec who worked with Joshua on every aspect of this sale keeping in mind what I wanted to spend on a new vehicle, along with a fair trade in amount for my vehicle exceeded my expectations. Joshua answered every question or concern I had, I highly recommend Joshua at Lake Ford if you are in the market for a new vehicle. More

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Great service and impeccable installations. Great selections of vehicles. They don't pressure to purchase a vehicle. Great selections of vehicles. They don't pressure to purchase a vehicle. More

by paizan0007 Verified Customer Verified Customer

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Nathan was very knowledgeable with the vehicle we wanted to purchase and answered all of our questions. to purchase and answered all of our questions. More

by mendakids Verified Customer Verified Customer

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I had a great experience with Lake Ford and couldn’t be happier with how everything turned out. The entire team was friendly, professional, patient, and genuinely worked hard to make sure I ended up in the happier with how everything turned out. The entire team was friendly, professional, patient, and genuinely worked hard to make sure I ended up in the right vehicle. There were a few things we had to work through during the process, but what impressed me most was how seriously they took my concerns and how committed they were to making everything right. They worked with me on the numbers, answered all of my questions, and ultimately helped get me into a 2026 Ford Explorer Platinum that had everything I was looking for. I never felt like they were just trying to make a sale. I felt like they actually cared about making sure I was happy with the vehicle and comfortable with the deal. That kind of customer service goes a long way, especially with a purchase this big. I absolutely love the Explorer, and I really appreciate everyone at Lake Ford who helped make it happen. I would definitely recommend them to anyone looking for a new vehicle. Thank you for making the experience such a positive one! We will absolutely be back! I'll never buy a Ford from anywhere else! A very special shout out to Malakai and Alec for going above and beyond to make this happen! More

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I had a great buying experience at Lake Ford. Alec, Alec and Zach were very professional and did not waste my time or theirs. They are very knowledgeable about their vehicles which makes buying e Alec, Alec and Zach were very professional and did not waste my time or theirs. They are very knowledgeable about their vehicles which makes buying easier when they can answer all your questions. I never felt pressured or manipulated. It was more like a conversation between friends. Alec configured my Maverick and had it all setup to go saving me the time of figuring that all out. I am very happy with my experience at Lake Ford and my new Maverick. More

by kseigworth Verified Customer Verified Customer

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My experience from start to finish was great. Alec our salesman was low pressure and very knowledgeable. The other Alec ( car manager) was thorough when explaining the pricing. Zach the finance m Alec our salesman was low pressure and very knowledgeable. The other Alec ( car manager) was thorough when explaining the pricing. Zach the finance mangager. Made the purchasing process seamless and fast. From the beginning to the end of the deal we were treated fairly and respectfully. Great experience! More

by jabykowski Verified Customer Verified Customer

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Great experience working with Nathan and Alec who helped us get our new car purchase really smooth and got us the perfect car. us get our new car purchase really smooth and got us the perfect car. More

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