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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,007 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,007 reviews

April 19, 2023

I had a very great experience at lake ford purchasing my 2023 F150 PowerBoost pickup truck More

by puczylowski
Recommend Dealer
Yes
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : parts Logan Westfall 5, Craig Prochaska, J.J. Pucel
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Apr 19, 2023 -

puczylowski responded

sale service parts all 5 star

April 15, 2023

It was a good experience they recommended me and helped with the financing of my truck they explained every detail dealer and the best facilities More

by Betsandkev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Silva
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April 14, 2023

Everything I bring my truck in for service there is no written estimate. When my truck finally gets done there are phantom charges that I did hit specify to fix and services charged to me from before I ow More

by Disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Prochaska
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April 12, 2023

Great service from the service department! Waited less than than 30 minutes to have my car fixed! More

by MRunyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Daniel Garcia, Brian Teitelbaum, Jim Stabl
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April 12, 2023

Very happy with dealership salesman was great to work with he had great product knowlege . finace also did a wonderful job. More

by toddhornung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Meiselwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2023

Salesman and the Manger were great, very knowledgeable and polite. They took the time to understand my needs and made sure I purchased the vehicle that I happy with. More

by khaledbazar@ymail.com
Recommend Dealer
Yes
Employees Worked With
Brandon and James
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April 11, 2023

I had some issues with my used purchase and my salesman wouldn’t call me back! Would not recommend buying a used car from Lake Ford . More

by j.mthielen5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Steele
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Lake Ford responded

I am sorry to hear that you had issues with your purchase and that you were unable to get in touch with your salesman. We take all customer concerns seriously, and it is clear that we fell short in your case. I apologize for any inconvenience caused by the lack of communication. Our sales staff is expected to provide timely and professional service to all of our customers, and it is disappointing to hear that we did not meet your expectations. I would like to personally investigate this matter and ensure that your concerns are addressed. I will review the records of your purchase and identify the reason for the delay in communication. If there is anything we can do to make things right, please do not hesitate to contact me at 414-281-6100. We value your business and appreciate the opportunity to serve you. We hope that you can give us another chance to earn your trust and provide you with the excellent service that we are known for. Thank you, Matt Maneage

Apr 28, 2023 -

j.mthielen5 responded

I originally came to the dealership to look at a 2019 F150 I saw online, we drove it and realized it was pretty rough and had a bad rattle in the dash. Then John showed us a 2021 Powerboost. By now it was dusk and we noticed that the bed was dirty with dried mortar and the truck had some scratches on it. It was Saturday, John said leave it and on Monday the body shop would clean the bed, touch up the scratches and buff it out. So I came back on Monday a 3 hour round trip. It was getting dark the truck had been rewashed and tire wet put on the tires. one spot was touched up with a paint pen. I cleaned the mortar out of the bed and tailgate myself. i had the bedliner touched up and the tailgate redone. but the plastic work surface is still in very rough condition. When I was cleaning out the bed I discovered someone had cut a hole in the bottom of the tailgate to pound out a dent it also has been repainted. Under the hood I found mice nests on top of and under the engine cover, the engine cover is all chewed up. The whole underside of the truck is packed with limestone fines (from driving down gravel roads). So muck so the spare tire was packed full. The frame, spare tire, hitch, rear end differential and suspension parts are very rusty. The interior was dirty lots of dog hair and the passenger side dash pad is very scratched up. When it rains the Pro Power system shows a ground fault. This truck came from auction, it was washed tire wet applied, photographed and put on the lot! 172 point inspection? A lot was missed! this 1-1/2 year old truck is pretty rough! John called me after 2 weeks to see how it was going. I went threw these issues and he said he would see what he could do for me, never heard back. I called John a week later, he said the pro power system is covered under a 12 mo. 12k mile warranty. As for the rest we agreed I lived to far to bring it back. So I asked if Lake Ford could replace the damaged engine cover and tailgate work surface and then I never heard back from him.

April 11, 2023

Very nice buying experience. The vehicle was priced well and I was given a fair value for my trade at the outset. Ben, AJ, and Dan were a pleasure to work with. More

by joerieder25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia, Ben Timme
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April 10, 2023

Truck has been back three times in a week and still not fixed, check engineer be light remains on! More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
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Apr 26, 2023 -

Lake Ford responded

I am sorry to hear about the issues with your truck and the inconvenience that you have faced. We take all customer concerns seriously and it is clear that we fell short in your case. I apologize for any delays in resolving the issue with your check engine light. Our goal is to provide prompt and effective service, and it is disappointing to hear that we have not been able to fix the issue with your truck after multiple attempts. We value your business and appreciate the opportunity to serve you. We hope that you can give us another chance to earn your trust and provide you with the excellent service that we are known for.

April 10, 2023

Lake Ford is quick and reasonably priced. The waiting areas are very nice. However, some of the apps (pay online) needs work. More

by mkochis9379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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