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Lake Ford

Milwaukee, WI

4.4
4,006 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,006 reviews

June 07, 2023

Jim Brsmel is very good at communication and keeping you informed. It’s was fixed right the first time and fixed well. Highly recommend More

by JB5166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2023

He was very professional and informative for what I was there for it was a pleasure working with him More

by jesscurry89
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Crystal , Santiago Anaya
June 02, 2023

Arrived on time for my appointment and was instantly offered a ride home. it was for a engine light annanylsis. got a call from Craig about 2 1/2 hours later to tell me car was done. Quick service I thi More

by braegerfocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Jesse Schumaker, Crystal on the ride home
May 31, 2023

We were so impressed with everyone we talked with during our truck purchase. Gorgeous facility. Very nice experience. More

by ddupless1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.J. Pucel
May 31, 2023

Service takes longer than quoted and most recently the issue was not solved even after payment. Customer service did not try to fix problem. More

by ketrepanier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 15, 2023 -

Lake Ford responded

We're so sorry to hear that you had a negative experience with our dealership. We understand that you were disappointed that the service took longer than quoted and that the issue was not solved even after payment. We apologize for any inconvenience this may have caused. We'd like to investigate this matter further and see if there was anything we could have done differently to improve your experience. We also want to apologize that our customer service team did not try to fix the problem. We take customer service very seriously, and we're committed to resolving any issues our customers may have. We value your business and hope to earn your trust back in the future.

May 27, 2023

Very easy and comfortable to work with the entire crew at Lake Ford. Great selection, pricing and they really went above and beyond to make us happy. More

by John and Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023

Although my car was deemed a total loss in the end. The collision team at Lake Ford went above, and beyond expectations. They even supplied me with a loaner car while my car was in the shop. Thank you More

by AB
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023

Everything went very well I got in on time for my appointment and it was done in the time I was told More

by OX1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
May 24, 2023

I love this place they take care of you like the important customer you are. They even saved me a trip by doing my recall and then washed my truck. It's nice when things work out in my favor!!!! More

by Kbmatte96
Recommend Dealer
Yes
Employees Worked With
Antonio
May 23, 2023

Very helpful any questions I had were answered. Did a great job and let me know if anything extra was needed. More

by Kdb4161008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Steele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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