Lake Ford

Lake Ford responded

Thank you for sharing your feedback regarding your recent truck purchase from our dealership. We sincerely apologize for the issues you have encountered and understand your disappointment. We apologize for the initial lack of detail in cleaning the truck. We appreciate your patience as we took the necessary steps to have the seats redone to ensure a cleaner interior. However, we understand that the chipped/cracked windshield has been a source of frustration for you. We apologize for the delay in replacing or repairing the windshield. We have been actively working to schedule the repair with our glass company. Unfortunately, their availability has been limited, causing delays in resolving the issue. We understand your suggestion of utilizing another glass company, but due to contractual obligations and warranty considerations, we are unable to proceed with an alternative provider. We want to assure you that we take your concerns seriously and are actively working to address the situation promptly. We understand your disappointment with the extended timeframe and the lack of timely communication. We apologize for any inconvenience caused by the delayed return phone calls. We appreciate your understanding and would like to assure you that we are committed to resolving this matter to your satisfaction. We will continue our efforts to schedule the windshield repair as soon as possible. We apologize for any inconvenience caused and appreciate your patience during this process. We value your feedback and appreciate the opportunity to make things right.

Lake Ford responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you faced during your visit. We understand the importance of honoring appointments and ensuring efficient service, and we deeply regret that we did not meet your expectations in this regard. It is disheartening to hear that your scheduled appointment did not proceed as planned. We understand the value of your time, especially considering that you specifically took the day off to accommodate the appointment. We apologize for any financial loss you incurred due to the extended duration of the service. The delayed communication and the discovery of additional work during the day were not handled as efficiently as they should have been. We apologize for any inconvenience caused by the back and forth and the delay in starting the initial work you scheduled your appointment for. We will address these issues internally and improve our communication processes to ensure timely updates and better coordination with our customers. Once again, we sincerely apologize for the inconvenience caused. We appreciate your understanding and hope to regain your trust in the future. Thank you for your patience and for bringing these matters to our attention.

Lake Ford responded

Thank you for sharing your feedback with us. We regret to hear about your dissatisfaction with the service you received at our dealership. We apologize for any inconvenience caused by the delay in completing the necessary work on your car. We understand that having your car for five days without completing the required service is frustrating, and we apologize for falling short of your expectations. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet that standard in your case. We would appreciate the opportunity to investigate this matter further and address any outstanding concerns you may have. If you could kindly provide us with more specific details about the service that was not completed, it would greatly assist us in understanding the situation and finding a suitable resolution. Customer satisfaction is our top priority, and we want to ensure that we rectify any issues you experienced. We value your business and hope to have the chance to regain your trust in the future. Please feel free to reach out to our management team directly so that we can address your concerns and work towards a satisfactory resolution.