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Lake Ford

Milwaukee, WI

4.5
4,412 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,412 reviews

July 25, 2025

Treavor was very attentive to my needs and was able to help me get into a car we enjoy More

by Micah.Anderson.0724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Treavor Sellnow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

They were very responsive, responsible, and fast. Louis was great and kept us informed at all times what was going on with our car. More

by scihak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

My experience at this dealership was extremely disappointing. After waiting seven weeks for a transmission repair, the car failed within hours of being returned to me. Communication was inconsiste More

by Taylorrossey
Recommend Dealer
No
Employees Worked With
Anthony Proano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Proano
Jul 31, 2025 -

Lake Ford responded

We’re very sorry to hear about your recent experience and truly regret the frustration it’s caused. Waiting weeks for a major repair only to encounter another issue so soon after is understandably upsetting, and your concerns about communication and accountability are not something we take lightly. Have these concerns been discussed with our service manager? If not, we’d really appreciate the opportunity to speak with you directly and work toward a resolution. Please let us know if it’s okay for someone from our management team to reach out, or feel free to contact us at 414-281-6100 at your convenience. We’d like to understand more about what happened and see what we can do to help make this right.

Jul 31, 2025 -

Taylorrossey responded

I already spoke with your service manager — who admitted there were issues but still refused to help. After paying over $4,600 and waiting seven weeks, my transmission failed within hours of pickup, and I was told I’d have to pay another $3,400 for a second repair. I was told to have it removed from Lake Ford and towed back to my house, and it’s now sitting in my driveway completely inoperable. If this is how your team handles customers, I genuinely hope the owner is aware — because it’s unacceptable. If you need to reach me. Here is my email- taylorrossey@gmail.com I will not be taking phone calls.

July 24, 2025

My Salesman and the Finance Office helped me find my Jeep Wrangler and get Financed. Great Job done by both 👏 More

by llevans1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Stolzmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

My issue with the service is being charged $200 for just plugging the car into a computer for an error code. I think it's a very excessive charge. I also question the quality of the car put in the lot that More

by steven.sadowski
Recommend Dealer
No
Employees Worked With
Lucas Sorensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Sorensen
Jul 31, 2025 -

Lake Ford responded

Thank you for your feedback. We're sorry to hear about your frustration and truly understand how disappointing it can be to experience issues with a vehicle, especially when it has relatively low mileage. Regarding the $190 diagnostic charge, this fee is not just for retrieving a code. It covers a comprehensive diagnostic process performed by our certified technicians. That includes connecting the vehicle to advanced diagnostic tools, conducting system inspections, running tests, and interpreting the results to accurately identify the root cause. This approach helps ensure we’re addressing the issue correctly, rather than guessing or replacing parts unnecessarily. As for the vehicle itself, we do our best to thoroughly inspect and recondition all used vehicles before putting them up for sale. However, as with any pre-owned vehicle, we can't always predict what repairs might arise down the road. We understand your concerns and we’re always here to help if you'd like to discuss your vehicle’s condition or potential repair options further. Please feel free to reach out to us at 414-281-6100, we’re happy to answer any questions and provide support however we can.

July 21, 2025

Not satisfied with this Ford dealership. * They didn’t fix the problem in my car, even after I explained it clearly. I paid for repairs, but the issue is still there. I had to come back again More

by C.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Steele
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

Overall great experience. I visited late on a Saturday and I left with a quote on my trade in and a price I could work with. Made the purchase a few days later. Tony and the t More

by robertrose1021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Meiselwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

Tony did a great job getting back to me promptly and getting me to a number that I could accept. Alisa was very helpful with paperwork. and doing a transaction out of state. The whole team did a great j More

by gerard3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Meiselwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

I enjoyed my time at the Lake Ford Dealership and their customer service was a great service. I was given nothing but great hospitality by their sales team Trevor by his impeccable service and work ethic. More

by 1leongarcia1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Treavor Sellnow
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Dealership & employees, great! 2 things to note tho...The Def fluid was not filled, I even asked, was told "yes" but...nope! So, I topped it off myself. Never rec'd my "LAKE" hat More

by Cpape2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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