Lake City Chrysler Jeep Dodge Ram

People should not be buying from this dealership! ! Unless you want a salesman by the name of Israel Villareal starting a social media battle with you and trying to tell you how he will do business in ! Unless you want a salesman by the name of Israel Villareal starting a social media battle with you and trying to tell you how he will do business instead of doing as asked….. Then makes you repeat yourself to see if you leave something out in their favor!!!! RIDICULOUS ANYONE WOULD DO BUSINESS WITH THIS DEALERSHIP. More

I have experienced purchasing my truck from the sales team and the service department. I would give the service department five stars Octavia Shaftner was amazing! I will be returning to the service depa team and the service department. I would give the service department five stars Octavia Shaftner was amazing! I will be returning to the service department. I will not be purchasing a vehicle from the sales team again. My coupon was conveniently not included in my sale as I attended a sales event. My truck the morning after bring it home the battery was dead. I was able to get it jumped and was late to work. After four hours at work I tried to start my new truck, it was dead. Thankfully I have AAA, they were able to come to my work and replace the battery. Costing me 300$. I contacted the sales team and was forwarded to people that clearly couldn't help me. I have gone to the sales desk and given them my email contact info every time I was told I would be sent a check. Long story short Octavia is excellent at her job and made me feel confident in the service department. More

I did my research ahead of time and knew exactly what I was looking for. After calling several dealerships from Jacksonville to Naples and not gaining any traction, I found my Ram truck on the Lake City C was looking for. After calling several dealerships from Jacksonville to Naples and not gaining any traction, I found my Ram truck on the Lake City CDJR website. I sent an inquiry and quickly received a message from Sarah who was super helpful and always quick to respond. Her level of customer service was the reason I decided to drive 2 hours to purchase my truck. I had a great experience and recommend this dealership. Be sure to ask for Sarah and you can’t go wrong! More

I was at first very disappointed with my experience when I went in but when I went back and Adam English approached me and became my salesman every thing changed he was very attentive and really went out of I went in but when I went back and Adam English approached me and became my salesman every thing changed he was very attentive and really went out of his way for me as well as Scotty in the financial department. I want to thank them for making me feel good about the experience. More

They went out of their way to work with us in service and sales. Very professional but not stuffy. sales. Very professional but not stuffy. More

Everyone was very professional and worked super hard to get the deal done.Salesperson,Amanda and sales manager really helped and I appreciate what they did to get me the car and deal I was looking for get the deal done.Salesperson,Amanda and sales manager really helped and I appreciate what they did to get me the car and deal I was looking for More

This dealership really did the impossible for me that no other dealership wanted to do. They got me into the perfect truck, I am so thankful for this dealership and all the hard work they put in!! other dealership wanted to do. They got me into the perfect truck, I am so thankful for this dealership and all the hard work they put in!! More

The sales rep was very professional and was very knowledgeable about the product that I was interested in buying. knowledgeable about the product that I was interested in buying. More

I will make this as short and to the point as possible. I would never buy anything from this dealership ever!! They have lied to us and tried to cut so many corners to benefit themselves. I did an out of s I would never buy anything from this dealership ever!! They have lied to us and tried to cut so many corners to benefit themselves. I did an out of state sale and it has been an absolute nightmare. No one will return your calls ever. More

Dear Sir or Madam, I live a 4. 5 hour drive away from the Lake City, FL dealership. I saw an ad for a used truck listed on Kelly Blue Book. I asked for more photos and the salesma 5 hour drive away from the Lake City, FL dealership. I saw an ad for a used truck listed on Kelly Blue Book. I asked for more photos and the salesman sent a video and I saw that there were scratches on the passenger rear bed panel. I asked for additional photos of this and any damage and three photos of areas of damage were texted to me. I asked to take money off for these three areas and they sent a revised invoice and I agreed to drive there with my wife. When I got there it was evident that there was more body damage to the truck as the tailgate was broken and dented and the bumper had been in two accidents. The bumper accident had forced the bumper into the side bed aluminum panels crumpling them. I regret not leaving the dealership at that point because they didn’t text me photos of the tailgate and bumper at all being damaged, nor did they tell me that the tailgate didn’t close properly. I asked to take an additional $2500 for this damage and it was agreed upon. I then waited for two hours to sign electronically for a cash sale. I took the used truck home and it’s currently in the body shop. The body shop said the bumper needs replacing, tailgate latch and handle replaced, and both the right and left bed panels replaced. The damage thus far is $9680.66 to fix at Cooks Paint and Body in Pace, FL, which is way over the $2500 that was allotted for the repair. I would like to know all that if it were my dealership so that I could make it right for the customer. At least next time the salesman should be more honest about the damage before a customer drives so far to see a vehicle. More