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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,631 Reviews
Call Service Center (414) 281-5000

2,631 Reviews of Lake Chevrolet - Service Center

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December 26, 2024

The Service Department at Lake Chevrolet along with Craig P. always are quick to respond and provide excellent customer service. At the same time providing quality GM products and knowledge that keep More

by Mark McClain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Lake Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you consistently receive quick and excellent service from our team, especially Craig. At Lake Chevrolet, we pride ourselves on providing quality GM products and ensuring your vehicle stays in top shape. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

December 25, 2024

Great people, amazing service, very easy to talk to everyone and they explained everything as needed More

by jlw92498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Lake Chevrolet to be great and that you appreciated the amazing service and clear communication. Your feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 23, 2024

Very professional and exceptional service. Every time I have dealt with Lake Chevy, they have addressed the issues promptly. More

by CHRIS.EISENMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgardo Vargas
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Dec 25, 2024 -

Lake Chevrolet responded

Thank you for your kind words, Chris! We truly appreciate your feedback and are glad to hear that our team at Lake Chevrolet has consistently provided you with professional and exceptional service. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 22, 2024

Professional and helpful. Very pleased with everything. They answered all of our questions and found what we wanted. More

by jtrudeau2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin
Report | Print
Dec 24, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you were pleased with your experience at Lake Chevrolet. Our team is always here to answer your questions and help you find exactly what you need. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

December 21, 2024

Service was very slow. I was not informed of the rate increase for the diagnostic test until after I had already gotten my car towed to the dealership service center. The p More

by asiawilks397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin, Yessi Lopez
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Jan 16, 2025 -

Lake Chevrolet responded

Thank you for sharing your feedback with us. I’m sorry to hear that your recent visit did not meet your expectations, and I want to address your concerns. We understand how frustrating it can be to encounter unexpected price changes, especially after towing your vehicle to our service center. While the diagnostic rate was adjusted to remain competitive with surrounding dealerships and to reflect the time and expertise involved, we recognize the importance of clearly communicating these updates to our customers beforehand. We’ll take your feedback to heart and make it a priority to update our website and other communication channels more promptly in the future so that customers are better informed about any rate changes. Regarding the service delay, we sincerely apologize for any inconvenience caused. Timeliness and transparency are very important to us, and we’ll review our processes to ensure a smoother experience going forward.

December 19, 2024

Always professional and eager to explain things to a total automotive ‘freshman’. Would recommend highly! More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 21, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We appreciate your recommendation and are glad to hear that you found our team at Lake Chevrolet to be professional and helpful. It’s our goal to ensure everyone feels confident and informed, no matter their experience level. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

December 18, 2024

Friendly customer service Does great work Can get in when needed good appt Convenient located More

by fluff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about the friendly customer service and the quality of work you experienced at Lake Chevrolet. It’s great to hear that our appointment availability and convenient location made your visit even better. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

December 18, 2024

Yessi was prompt and explained everything. I always appreciate excellent customer service. Also the job was done quick and efficiently. Thank you for always taking care of my car. More

by lowekim50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Lopez
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that Yessi provided you with excellent customer service and that your car service was completed quickly and efficiently. At Lake Chevrolet, we strive to take great care of our customers and their vehicles. We appreciate your support and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

December 18, 2024

Knowledgeable. Good sense of humor. Helpful. Understands what I need and want. Great guy to work with More

by graysquirrels24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled that you had such a positive experience at Lake Chevrolet. It's great to hear that our team was knowledgeable, and helpful, and made your visit enjoyable. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 16, 2024

I went for my first free oil change and they said I would get a car wash with the oil change. No car wash! More

by gma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name, very nice
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Dec 18, 2024 -

Lake Chevrolet responded

Thank you for your feedback. We understand that you expected a car wash with your first free oil change at Lake Chevrolet. We appreciate you bringing this to our attention, and we encourage you to reach out to us directly so we can address your concerns. Your satisfaction is important to us, and we value your input. Sincerely, The Team at Lake Chevrolet

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