LaFontaine Volvo Cars of Farmington Hills

bad after sales Nobody bothered to call us that our plates and registration are in their office. This is the first time I needed to go back to the dealership just to Nobody bothered to call us that our plates and registration are in their office. This is the first time I needed to go back to the dealership just to get my plate/registration. My husband works out-of-town and I juggle my time between work and my daughters school and activities. This is so much hassle for me! I will never transact with this dealership again! More

Used Car Customers Treated Poorly I would strongly discourage anyone from doing business with LaFontaine Volvo of Farmington Hills. We worked with Ted Kress, salesman, and Chris Chambe I would strongly discourage anyone from doing business with LaFontaine Volvo of Farmington Hills. We worked with Ted Kress, salesman, and Chris Chambers, the used car sales manager, to come to an agreement on purchasing a used car. We called on a Saturday morning at 10:30am, were assured that the car was still available and accepted their asking price on an Infinity G37 which we had recently test driven. We clearly communicated our agreement to purchase it and immediately went to our bank, had a cashier’s check cut for the total price of the vehicle and then headed up I-75 to pick up the car, a two hour drive as we live south of Toledo. Half way there, we received a call telling us that they were had just sold the car that Chris Chambers had sold us two hours earlier. I thought he was kidding at first as it was incredible that any business, especially a Volvo dealership, would do that to a customer. However, this is apparently common practice at this dealership as evidenced by reviews I’ve since read. In hindsight, we may well have dodged a bullet as customer reviews also included comments about extremely poor customer service after the sale, particularly with used cars, and shoddy “reconditioning” work that was Mr. Chambers’ chief sales pitch. More

Service department I brought my car in for a minor repair, never the less, the service department could not have been more accommodating. The service tech came out with I brought my car in for a minor repair, never the less, the service department could not have been more accommodating. The service tech came out without being called and took my mirror apart to find the issue & I asked for an estimate first. He said no problem, I’ll put it back if you don’t want to buy it here. I did buy it and it was fixed in a jiffy. out the door in 5 minutes. Very happy. More

Very accomadating! Even thought the dealership is under construction, Everything was done to make it as comfortable as possible. For example, the temperature in the tem Even thought the dealership is under construction, Everything was done to make it as comfortable as possible. For example, the temperature in the temporary waiting room was very cold. Brian immediately adjusted it. More

Exceptional service from vehicle selection to delivery LaFontaine Volvo provided exceptional service starting with vehicle selection and choice through to the delivery. As a previous Volvo owner, I had a LaFontaine Volvo provided exceptional service starting with vehicle selection and choice through to the delivery. As a previous Volvo owner, I had a good idea what I wanted, but my salesman Kyle helped refine my decision based on the vehicles and options available. Once I selected the perfect vehicle it was extremely easy and seamless to finally pick up my vehicle just a few days later. I would not hesitate purchasing a vehicle from LaFontaine again. More

Terrible Indifferent I have spent almost 3,900 on repairs on my 2002 volvo in the past month while very ill due to cancer treatments. They never offered rides, shuttles o I have spent almost 3,900 on repairs on my 2002 volvo in the past month while very ill due to cancer treatments. They never offered rides, shuttles or loaners. I was promised my car today by 3. I HAD TO ASK for a drop off - by 3 because of a cancer appointment. Now it is 4:49 and I am told I can pick it up. I have no way to do that and there is no one available. Do I believe it will be dropped off by 9AM? I am in the market for a new car and I will not use this dealership. A few days ago I found a friend to drive me and took an Uber home- at their suggestion no mention of a ride home. I am very disappointed at the changes to this service department and will make every effort to never use it again More

Reasonably Priced for scheduled maintenance The staff was friendly and accommodating when I brought my car in for scheduled maintenance. It was done in a timely fashion and I was pleased with th The staff was friendly and accommodating when I brought my car in for scheduled maintenance. It was done in a timely fashion and I was pleased with the experience. More

Excellent Customer service great didn't have a long wait time friendly and helpful staff pleasant environment always giving the best prices just overall good wo Customer service great didn't have a long wait time friendly and helpful staff pleasant environment always giving the best prices just overall good would refer a friend More

Great Dealership, Good Service, Great staff.. Don Williams is great, and also Amber Dimmer, very helpful Don took good care of my Volvo S60 R-Design, nice and clean when i pick it up inside and ou Don Williams is great, and also Amber Dimmer, very helpful Don took good care of my Volvo S60 R-Design, nice and clean when i pick it up inside and out very good details, and i appreciate it very much good service.. Jerry Mcdowell More

Bought 4 new Michelin tires Pilot 4 season tires & alignment Amber and Emrick ( sic ?) did all that was promised and went above and beyond cleaning up the vehicle, before handing it over. Tire price was way mo Amber and Emrick ( sic ?) did all that was promised and went above and beyond cleaning up the vehicle, before handing it over. Tire price was way more than competitive. More