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LaFontaine Toyota
Dearborn, MI
389 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 389 reviews
June 20, 2016
Disappointed Was invited to the dealership to test drive a vehicle I was researching online. I wasn't at that point in the process but was assured a streamlin Was invited to the dealership to test drive a vehicle I was researching online. I wasn't at that point in the process but was assured a streamlined process, with a sales manager as my representative(Foster), through the "boarding pass" system they use At arrival, found the Hyundai portion of the dealership blocked off by construction and gravel trucks. Access road to the dealership was closed (sign and all). Had to call to locate parking in another part of dealership Something that could have been covered at the confirmation call that morning. Especially since this was the last section of the dealership with no parking beyond it Once inside. My promised sales rep (Foster) was "busy" I was there 45 minutes for a 30 minute appointment. He never made himself available. I understand things come up but that's pretty busy. It's not like I walked in off the street Zach from the Kia portion of the dealership attempted to help. No offense to Zach - So much for my "boarding pass" experience I was promised. He had to look up everything again. After 30 minutes of looking Zach couldn't locate a test vehicle that wasn't either blocked in by other vehicles, in service, or blocked in by the construction. Safe to say the vehicle I had specified was not ready and waiting for my arrival as promised. At that point I asked Zack to stop. This wasn't the experience I was promised when I agreed to the test drive. Very disappointed. Drove across town to make this appointment. I was promised simple and streamlined. While Zach did his best to salvage the situation, Lafontaine Hyundai couldn't deliver what they promised - a streamlined process, a dedicated customer sales rep, and an available vehicle to test drive at a pre-scheduled time LaFontaine is no longer on my list of dealerships to consider More
by Not a customer anymore
Employees Worked With
Julie Kennedy - guest services, Don-trell Foster, Zach Anderson
June 18, 2016
Loving Lafontaine Hyundai Nicole called me after I entered my contact information online, she's the one who got me in the door. I'm not sure of her last name, but she too was p Nicole called me after I entered my contact information online, she's the one who got me in the door. I'm not sure of her last name, but she too was pleasant and professional. More
by avnsweets
Verified CustomerEmployees Worked With
Nicole, Richard Cochran
June 17, 2016
I GOTTA SONATA As i had eluded to earlier, i was not eagerly greated by salesmen when took a seat by the door in the "customer waiting" area. I think it may have be As i had eluded to earlier, i was not eagerly greated by salesmen when took a seat by the door in the "customer waiting" area. I think it may have been because i had my work clothes on. When i managed to get the attention of "Richard" and "Charles", they knew immediately, that i was there to do "serious" business. After that, everything went smoothly. And to my surprise, i was able to drive my 2016 Hyundai Sonata home that same evening. More
by w.davis46
Employees Worked With
Don-trell Foster, Richard Cochran, Charles Martin
June 12, 2016
Nichole's Review I had a very good experience with Zachary Anderson. He was professional and friendly. He had this process very smooth and easy for me. He was very kno I had a very good experience with Zachary Anderson. He was professional and friendly. He had this process very smooth and easy for me. He was very knowledgeable about the different vehicles I was interested in. I would recommend him to my friends and family. More
by nicholedobbins14
Employees Worked With
Zach Anderson
June 12, 2016
Very good as always. I don't really have many problems with my Optima Turbo. At this point it's best new car I ever bought and I've had a few. When I do have a small probl I don't really have many problems with my Optima Turbo. At this point it's best new car I ever bought and I've had a few. When I do have a small problem you guys take care of right away. Thank you. More
by nthomasjr
Employees Worked With
Tony Jackson
June 12, 2016
Friendly and careful on followA-up Staff were welcoming, prompt, and responsive to my requests. I feel confident in the servicing for my beloved Prius V that I depend on daily. Staff were welcoming, prompt, and responsive to my requests. I feel confident in the servicing for my beloved Prius V that I depend on daily. More
by Virginia
Employees Worked With
Not certain of full names of the Service Dept or mechanic name, but I recall Derrick (sp?) and John as helping me when I was there.
June 11, 2016
kia purchase Very helpful, straightforward, and expedient service. Mark Reynolds was knowlegable, engaging, and a pleasure to deal with. Also, hilarious. Many Very helpful, straightforward, and expedient service. Mark Reynolds was knowlegable, engaging, and a pleasure to deal with. Also, hilarious. Many options and reasonable prices, professional service, friendly staff. More
by Samantha Meyer
Employees Worked With
Mark Reynolds
June 10, 2016
LaFontaine works with you I went to Glassman Hyundai first as they were one of 2 dealers that had the car I was looking for. What a joke. This was the second bad experience I I went to Glassman Hyundai first as they were one of 2 dealers that had the car I was looking for. What a joke. This was the second bad experience I had with them. Went to Lafontaine and they worked with me. I got what I needed from my trade in and a great price on my new vehicle. Very good experience. They even came to my work to deliver the car and get the paperwork signed. Over and above what most places do. More
by sass1125
Employees Worked With
Miles
June 10, 2016
Very good customer service Everyone was polite,professional,and I love my new car.I can not remember everyone's name but they were all very nice and helpful to me.Thank you all. Everyone was polite,professional,and I love my new car.I can not remember everyone's name but they were all very nice and helpful to me.Thank you all. More
by janetlk61
Employees Worked With
Richard Cochran
June 10, 2016
Oil change The company should offer the 1st oil change free of charge as an incentive. I also asked for rubber mats and I was told I had to purchase them. I feel The company should offer the 1st oil change free of charge as an incentive. I also asked for rubber mats and I was told I had to purchase them. I feel Hyundai could at least meet some needs of their paying costumers. More
by maramard
Employees Worked With
Luis Cintron
