LaFontaine Toyota

The worst service ever! 2 Prius both "fixed" wrong and worse than before we took them in. Took 1st one in they said it was fixed. Dropped off 2nd. Before 2nd was fixed, 2 Prius both "fixed" wrong and worse than before we took them in. Took 1st one in they said it was fixed. Dropped off 2nd. Before 2nd was fixed, 1st was still broken. They charged a ton of money for 1st repair, took it back 3 times. Still not right. 2nd took in only once, still lights on the dash and brakes not fixed! Tried to speak with manager--no return calls at all. Took to a different dealer for service--1st car, they put the wrong part on the wrong side of the car! Dash light still on because of battery. Even though Lafontaine said it was fine. Never using them again! Shame on Lafontaine service! More

Patrick was great service was fast an great I highly appreciate the experience an I highly recommend Thanks again PATRICK appreciate the experience an I highly recommend Thanks again PATRICK More

Johnnie O'Bannon was such a great help! Driving gives me anxiety but he took the time to help me find a car that would help me feel more comfortable and he walked me through the entire proc Driving gives me anxiety but he took the time to help me find a car that would help me feel more comfortable and he walked me through the entire process. Thanks to him I love my 2019 Civic! More

Logan Stanek was fantastic to work with! He went above and beyond to take care of us. Even stayed late after hours for us to see the car we were interested in. He maintained excellent comm He went above and beyond to take care of us. Even stayed late after hours for us to see the car we were interested in. He maintained excellent communication with us through texting and was genuinely concerned with us being happy with the purchase and the process. During a time when buying vehicles is tough with the market, supply and demand, and busy work schedules, he made it an easy and enjoyable experience. He was 100% worth the hour drive to get there. More

Chris Thomas was such a big help in my car buying process. It took me months to find a vehicle in my price range and Chris did everything he could to make sure I was happy. In the end I returned to L process. It took me months to find a vehicle in my price range and Chris did everything he could to make sure I was happy. In the end I returned to Lafontaine Toyota of Dearborn and bought from him because he was honest,fair, and friendly. More

Johnnie OBannon was my sales person he made my experience at the dealership very pleasant he had great knowledge of the car I wanted to purchase he took his time and explained the whole process to me he gave at the dealership very pleasant he had great knowledge of the car I wanted to purchase he took his time and explained the whole process to me he gave his full attention the whole vibe was awesome like no other dealership I will definitely recommend him to others thanks again for my Hyundai palisade !! More

Their service is extremely poor for LaFontaine Toyota. When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went i When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went in for an oil change and tire rotation. They asked about completing a "simple" recall. My wife was there for 3 1/2 hours. Immediately following that visit, the air conditioning went out. We took it back and they indicated the air conditioner was not repairable and would have to be replaced. We took it to another mechanic for a second opinion. He took a look and the power cord for the AC had gotten disconnected. That was it. We decided at that point that we would no longer have our Toyota Corolla service there. However, recently, we received a recall notice regarding the module that deploys the airbags and seat belt lock in a collision. I called on Tuesday, January 18, 2022, to make an appointment to have it serviced for the recall only. The appointment was made for today, Thursday, January 20, 2022, at 7:30am. When we got there this morning, the service rep indicated they had lost their Master Mechanic and there was no one that could do the repair. That is the last time they will do that to us. Although it is out of the way, we will be going to Page Toyota in Southfield to have the recall fixed. More

Johnnie O'Bannon, Used Car Sales, conducted a smooth and efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊 efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊 More

After two weeks of trying to get my questions answered and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (whic and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (which I will post in another review) sold me a vehicle in less than two hours for a great price (shopped several dealers). More

Great Used Car Experoence Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me b Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me but was always there for questions. Made a good deal with me with no B.S. It was the easiest used car deal I ever made. Even stayed late just to make sure my license plate was on securely. Will recommend you to my friends, thank you. More