LaFontaine Toyota

Service receptionist is not good at her job. As I see other people have had issues with connecting as well. I scheduled a service appointment for Saturday, I had another appointment that ran o As I see other people have had issues with connecting as well. I scheduled a service appointment for Saturday, I had another appointment that ran over, so I tried calling the dealership to confirm if they had any additional openings. After sitting on hold for around 15 minutes, I was finally able to speak with the receptionist, who hung up on me. I immediately tried calling back and sat on hold for another 15 minutes. They never answered, so I drove to the dealership. When asking the receptionist why she hung up mid call, she said she wasn't used to the phone system. I find this hard to believe since we were already talking, and typically, I don't have to push any buttons to continue speaking during a call. I listen and respond. Then I asked why she didn't just call me back when she "accidentally" hung up on me. She said they didn't have caller ID. I'm 99.9999% that is an untruth, since they have very modern, high-tech phones (really no caller ID!?). She also had my name, so she could have called me based off that. The last thing that makes me think the receptionist was full of untruths was when I called back while standing in the lobby, hearing the phone ring and nobody going to answer it. Lastly, she mentions, "We do not have a Toyota Service Tech on Saturdays. Then why was I able to set an appointment to have service completed on Saturday. If I could give 0 stars, I would. It doesn't seem customer service is their top priority. More

it has been a 1 1/2 weeks and counting. Can't get anyone to respond to multiple phone call messages and emails. It seems I can't even talk to someone to let them know what my problem is. Can't get anyone to respond to multiple phone call messages and emails. It seems I can't even talk to someone to let them know what my problem is. I am actually shocked by the unprofessional way they do business. This is the first negative review I have ever left any business, but at this point I don't know what else I can do. More

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of. More

I wish I could leave a review on their service department but they have never answered the phone. but they have never answered the phone. More

Would not recommend the service department there, their labor cost per hour is outrageous, tried to contact their manager via phone and messenger and never received a call back Would strongly not recomme labor cost per hour is outrageous, tried to contact their manager via phone and messenger and never received a call back Would strongly not recommend them for any repair needs More

We have purchased new cars over the years and this was by far the easiest purchase we have ever made. Emily Rundel made the entire experience very easy and it was a pleasure having her handle everything for far the easiest purchase we have ever made. Emily Rundel made the entire experience very easy and it was a pleasure having her handle everything for us. This is the first time I have not had to go back to the dealership several times and then make an appointment to pick up our vehicle. We traded in our used vehicle and drove home the same evening in our new one. I highly recommend Lafontaine Toyota and Emily Rundel. More

I just bought my second car in the last year from here. Johnnie is absolutely wonderful! The customer service is always above and beyond from the team. Thanks Johnnie and everyone else that helped us out! Johnnie is absolutely wonderful! The customer service is always above and beyond from the team. Thanks Johnnie and everyone else that helped us out! More

Very friendly and knowledgeable service. I did not feel like I was being taken advantage of. I did not feel like I was being taken advantage of. More