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LaFontaine Ford of Lansing
Lansing, MI
217 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 217 reviews
April 20, 2016
Misleading advertising. Dealership advertised a vehicle with power running boards and remote start. We drove over an hour and a half to see the vehicle. During our test dri Dealership advertised a vehicle with power running boards and remote start. We drove over an hour and a half to see the vehicle. During our test drive felt a vibration in the front of the vehicle. When returning to the dearlership I inspected the vehicle and noticed the front drive shaft seal was leaking. Also noticed the vehicle had no power running boards, in fact it had no running boards. I.asked them to put the vehicle up so could inspect it more and during that inspection I tested.the front tires suspecting a wheel bearing was bad and it was. After all these issues I then tested the remote start and it really did not surprise me that it did not work. I would not.recommend this dealership cause not only did they misrepresent what options where on the vehicle they let me drive 80 plus miles and waste a day looking at something that was not close to what was advertised. More
by Rickf77
Employees Worked With
Don Pash
March 28, 2016
Mr. Don Pash (Used Car Sales Manager) Mr. Don Pash. The McCorquodale Family wants to say thanks again for making our visit to the Lafontaine Family Group a more than wonderful experienc Mr. Don Pash. The McCorquodale Family wants to say thanks again for making our visit to the Lafontaine Family Group a more than wonderful experience. Your extensive knowledge of the business coupled with years of experience you continue providing customer service that is second to none in the industry. From the very first car we purchased from you years ago many in between to our most recent you have always treated us with the utmost respect and understanding keeping our best interests and budget in mind when walking us through our new car purchasing process. Don you always exceed our expectations of the car buying experience. Even though when we think we know what car or truck may work for use you have always presented us with other options that many times we go with. The public that has had the pleasure of working as we have and the ones that will would agree when we said "After our first experience with you,"Wish we knew Don when we were buying our last car." More
by Howell, Mi "Bob Mack"
Employees Worked With
Don Pash
March 18, 2016
Exceptional customer service! The customer service from Ford Hall at Lafontaine Ford of Lansing was beyond exceptional! From him, to the financing with Ford credit is top quality!! The customer service from Ford Hall at Lafontaine Ford of Lansing was beyond exceptional! From him, to the financing with Ford credit is top quality!! More
by missy kernen
Employees Worked With
Ford Hall, Nate Harutunion
March 16, 2016
great experience No sales gimmicks. Chad was happy to sell me a truck and the process was quick and easy. The truck box was installed off to one side at the factory No sales gimmicks. Chad was happy to sell me a truck and the process was quick and easy. The truck box was installed off to one side at the factory. Dealership service adjusted the bumper. I will have to center the box and realign the bumper. Very suprised this problem was overlooked at the factory. More
by jesse
Employees Worked With
Chad Woodard, Sam Darish
March 15, 2016
Buying a new vehicle and service department experience. My salesman, Neil Granning helped me find the right car that met our needs at the right price. Andrew Burgett in the service department has provided g My salesman, Neil Granning helped me find the right car that met our needs at the right price. Andrew Burgett in the service department has provided great care for our cars...the service that we need,,,when we need it. More
by K-Fizz
Employees Worked With
Andrew Burgett, Nate Harutunion, Neil Granning
March 15, 2016
Exallent service My wife and I were nervous about buying a car. We have never bought a new car before and the used cars that we have bought we got conned into buying . My wife and I were nervous about buying a car. We have never bought a new car before and the used cars that we have bought we got conned into buying . When we walked in and started talking to Jerry he wasn't pushy he explained everything in detail and took the time to sell us a great car.. We love it!! More
by Bryan Bailey 74
Employees Worked With
Nate Harutunion, Jerry Bell
March 04, 2016
New Service Visit This Week--EXCELLENT EXCELLENT EXCELLENT OK, here is the deal, THESE GUYS ARE GREAT!!!!! Had to bring my F150 in this week for warranty service work. Talked with Don Pash & Robert Andrus. OK, here is the deal, THESE GUYS ARE GREAT!!!!! Had to bring my F150 in this week for warranty service work. Talked with Don Pash & Robert Andrus. They bent over backwards to take care of all of the issues and a few extras. These guys take care of my wife and I like we are family members each and every time we stop in the shop. We let everyone that we know about the sales and service team at Lafontaine. You all know how to treat your customers, you keep them coming back with a smile on their (our) faces and walking out with a smile on their (our) faces. Thanks to all of you at LaFontaine! Michael More
by mspayde
Employees Worked With
Andrew Burgett, Robert Andrus, Don Pash, Aaron Jenkins
February 16, 2016
overlooked obvious maintenance Took 2013 Escape in for 75k mile scheduled maintenance & oil change. Told them radiator fluid low. After picking up car realized fluid not filled. Took 2013 Escape in for 75k mile scheduled maintenance & oil change. Told them radiator fluid low. After picking up car realized fluid not filled. At next oil change w/ competitor, air filter very dirty (obviously not changed) and in-car air filter (3 years old) was completely black. They did charge us for fuel cleaner & injection cleaners. At inspection, also told us front rotors needed to be turned. A break shop told us they they were fine. They have lost credibility & our trust. More
by Jill Allen
Employees Worked With
Andrew Burgett
February 16, 2016
Excellence In Service We own our 2nd & 3rd F150, all 3 purchased from Lafontaine Ford in Lansing, MI. Had a small issue with a part malfunction on my 2009 Lariat and stopp We own our 2nd & 3rd F150, all 3 purchased from Lafontaine Ford in Lansing, MI. Had a small issue with a part malfunction on my 2009 Lariat and stopped by the dealership yesterday (February 15, 2016). I spoke with Don Pash, Robert Andrus, Andrew Burgett and Keith Slaught about the issue. No issues, no problems, no worries! I was told the part would be ordered and installed at my earliest convenience, with a loaner to boot! The team promised to take care of my family...time and again, they have followed through on their promises. My deepest THANK YOU to all of you guys. You make (made) the experience worth every moment and dollar spent. More
by Michael Spayde
Employees Worked With
Andrew Burgett, Robert Andrus, Don Pash, Keith Slaught
February 02, 2016
My Ford Escape Jeremy made me have great purchasing experiences and I leased the Ford Escape successfully. He was very patient to negotiate the price with the manage Jeremy made me have great purchasing experiences and I leased the Ford Escape successfully. He was very patient to negotiate the price with the manager and let me have the best rates. Great person and I highly recommended. More
by Peter
Employees Worked With
Jeremy Herbik
