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LaFontaine Ford of Lansing
Lansing, MI
282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 282 reviews
September 04, 2026
I brought my 2024 Ford Edge in for two distinct repairs. I was extremely lucky I invested in an extended warranty covering 100,000 miles. My car has 94,000 miles on it and the AC compressor and Torque Conve I was extremely lucky I invested in an extended warranty covering 100,000 miles. My car has 94,000 miles on it and the AC compressor and Torque Converter both went out. I was told that Ford discontinued the Edge and service parts were being upgraded to a newer, my capable torque converter. That part is used on new cars and final assembly has first dibs on the parts. As a result they had my car for about 6 weeks. They provided a loaner. During that time, the customer service representative was let go. The experienced lady that took over my repairs had the parts in and fully installed a week later. So far, the AC works great and the various repairs on the transmission are driving well (torque converter, Compressor and front end transmission parts and computer). Special thanks to the excellent job done by the service dept lady. She seemed to have a lot of experience. More
by elzingacpa
Employees Worked With
Jessica
August 04, 2026
The service and sales team here at top notch. Jessica in service and Ed on the sales side take great care of you! Highly recommend this dealership and working with them from purchase to future se Jessica in service and Ed on the sales side take great care of you! Highly recommend this dealership and working with them from purchase to future service needs. More
by Leighb
Employees Worked With
Jessica, Ed
July 15, 2026
Good work, as always over the past many years. Sorry to see the Veteran discount was terminated. Came home after the service to find a mailer offering a $20 discount, which was not applied t Sorry to see the Veteran discount was terminated. Came home after the service to find a mailer offering a $20 discount, which was not applied to my service invoice. More
by fordolds
Employees Worked With
Michelle, Service Writer
June 30, 2026
I brought my Ford edge in because the transmission was sputtering and jerking at lower speeds. I was told a new transmission was installed to correct the problem.The problem still exists and may even be sputtering and jerking at lower speeds. I was told a new transmission was installed to correct the problem.The problem still exists and may even be worse. If in fact a new transmission was installed it tells me two things. One Ford Motor has done nothing to the new transmissions to correct the problem and two how is it when the technician drove the car after the install didn't notice the problem was still there. More
by jefffoster051
Employees Worked With
Uly. Good communicator
June 22, 2026
Once we got home, we found out the radio is staticy and the calls get dropped and the horn does not work. This should have all been gone over and taking care of before we purchased it. And now we have to the calls get dropped and the horn does not work. This should have all been gone over and taking care of before we purchased it. And now we have to pay for the repairs ourselves. These should have been caught before we took the car home. The horn is a huge safety issue. The cloth on the inside was stained and had to go back for more detailing, before we could take the vehicle home and it still was not all gone. More
by Js
Employees Worked With
Cassie
June 19, 2026
Ok, but hard to trust 100%. Took for an oil change and asked about looking at suspension. They said it was fine but 2 days later I find that my muffler had fallen. They didnt me Took for an oil change and asked about looking at suspension. They said it was fine but 2 days later I find that my muffler had fallen. They didnt me tiin anything about it. More
by Leti
Employees Worked With
Didn't work with anyone.
