LaFontaine Ford of Lansing
Lansing, MI
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Great Service! Awesome Vehicle! My husband and I had a GREAT experience at LaFontaine Ford of Lansing. Sales Rep Chad Woodard was a highlight! He graciously answered all of our many My husband and I had a GREAT experience at LaFontaine Ford of Lansing. Sales Rep Chad Woodard was a highlight! He graciously answered all of our many questions. He didn't mind going over every part of both used cars we were looking into. Chad sat with us for hours as we worked on financing and getting insurance together. We were able to drive off the lot with everything in place because of all his hard work. We would send anyone we know to work with Chad on getting into a new vehicle! Thanks so much, Chad! We love our Focus! More
Great Truck! My 2014 F150 purchased at LaFontaine Ford in Lansing, Mi is an absolute joy to own. I only had a few requirements in what I wanted and Sam was very pa My 2014 F150 purchased at LaFontaine Ford in Lansing, Mi is an absolute joy to own. I only had a few requirements in what I wanted and Sam was very patient in showing me all that was available. The incredible thing is when I settled on options, cab size, and paint they had two identical trucks in stock. When I took delivery Sam spent another hour going over everything including how to use the Synch system. It was a great experience and when I need another vehicle Sam will be my first call. More
Thanks to Jerry Bell I'm writing this to rave about salesman Jerry Bell! He was so patient with my millions of questions, he talked me through all the various features of I'm writing this to rave about salesman Jerry Bell! He was so patient with my millions of questions, he talked me through all the various features of the used cars that I was interested in and, best of all, he worked with me on the price until we reached a deal that I was happy with. A very nice, knowledgeable guy. Thanks, Jerry. Love my Flex! More
Absolutely Great Service I have read some negative reviews and my experience was the opposite. I have historically been very disappointed with the Lincoln/Ford dealer service I have read some negative reviews and my experience was the opposite. I have historically been very disappointed with the Lincoln/Ford dealer service departments in the greater Lansing area. I took our Lincoln, which was not purchased at La Fontaine, in for service. Some was warranty work and some was out of pocket for me (for maintenance items). I found the staff, including Andrew Burgett, to be attentive, helpful, and always courteous. I was kept updated on the progress of my vehicle and the bill was detailed and fair. I am generally a very picky customer, but could find no flaws in the work performed or the condition of my vehicle when it was returned to me. I also had a very specific technical question about my AWD PTU (Power Transfer Unit). I decided to just try to reach the service manager, Keith Slaught, directly. I called the main line at the dealership and asked for Keith, expecting to get voice mail or redirected to a service adviser. To my surprise and delight, Keith answered the phone (this would be unheard of at the other dealerships I had dealt with before LaFontaine). Keith spent, literally, 20 minutes of the phone with me answering my questions, explaining the component, and making recommendations to me. I never felt rushed by him and he never pressured me to perform unnecessary service. I would recommend the LaFontaine service department to my family and friends, which is a testament to my confidence in their work, honesty, and customer service. I would not let some of the negative reviews here dissuade you from trying LaFontaine. There is usually much more to the story than presented. Nobody likes paying for repairs. And, if you are not knowledgeable with respect to car care, it can be scary and you can feel taken advantage of, even if that is not really the case. LaFontaine has earned a customer in me through their exemplary service. I would recommend that if you are reading this and are looking for a reliable and fair Ford service department, that you simply visit the LaFontaine service department and speak with the service manager before passing judgment based on some online negative reviews. I am confident that LaFontaine will win your trust if given the opportunity! More
A dealership I will do business with I purchased a 2012 Ford Taurus from LaFontaine Ford in Lansing., MI. The experience was positive and Sam was downright awesome. He responded to all I purchased a 2012 Ford Taurus from LaFontaine Ford in Lansing., MI. The experience was positive and Sam was downright awesome. He responded to all my calls and emails promptly and was able to help me get the deal and car I wanted. I'm headed back to get a new lease for my wife. On a separate note, you can't beat the price on an oil change! Under $15 and at a dealership! That way you know it's done right. A friendly group of people. Check em out and take my advice and ask for Sam. More
Jerry Rocks!!! Jerry was great with my trade in and sale of my lease on the Escape. He knew and understood the adjustment I was going to make from the Expedition to Jerry was great with my trade in and sale of my lease on the Escape. He knew and understood the adjustment I was going to make from the Expedition to the Escape. Very considerate and down to earth. He was very thorough with the educating me on the Escape and gave great advice. It' been a huge change for my boy's and I but I love the Escape. It's been great in the snow. I've never done this on my own and Matt, Steve and Jerry were a great help. Thank You!!!! More
Could you ask for anything else My new car guy!!! So I have been looking for a F-150 for 2 months. I had been to 2 of the local Lansing Ford dealers (they will not be named) and the My new car guy!!! So I have been looking for a F-150 for 2 months. I had been to 2 of the local Lansing Ford dealers (they will not be named) and the sales men were in patient and lacked knowledge on their on product. I was recommend by one of Chads past customers. Wow you talk about customer service. He was patient, knowledgeable, and VERY professional. Thank you Chad!!! More
Chad is a wonderful and caring salesman Chad took great care of me and stayed late to make sure I was all set when I purchased my 2014 Ford. Nate in finance was also wonderful! Thank you Chad took great care of me and stayed late to make sure I was all set when I purchased my 2014 Ford. Nate in finance was also wonderful! Thank you both, I'm enjoying my new ride! More
Stress-Free Car Buying Sam Darish was just fantastic! I was really in a pinch for a car and Sam helped me so much. He handled all the paperwork, loan and all. He brought th Sam Darish was just fantastic! I was really in a pinch for a car and Sam helped me so much. He handled all the paperwork, loan and all. He brought the car I was interested in to my home for a test drive. When I made my decision, he handled all the paperwork at my kitchen table. I would never buy another car from anyone else. I have already recommended Sam to many friends and family. I never knew buying a car could be so stress free. More
Sam Darish Sam goes above and beyond to make sure his customers are happy. He delivered my 2014 Escape right to my door all the way from Lansing at 9:00 p.m. and Sam goes above and beyond to make sure his customers are happy. He delivered my 2014 Escape right to my door all the way from Lansing at 9:00 p.m. and I live downriver. I couldn't be happier with the service I've received. He made every sacrifice to accommodate my busy schedule. More