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LaFontaine Ford of Lansing
Lansing, MI
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 220 reviews
April 02, 2015
Jerry Bell was wonderful to work with! Jerry made trading in my car easy and stress free! He also made sure he knew what features we were looking for in our new Ford. Jerry made trading in my car easy and stress free! He also made sure he knew what features we were looking for in our new Ford. More
by Melinda
Employees Worked With
Nate Harutunion, Jerry Bell
April 01, 2015
I feel so blessed I received a phone call from Cari Gonzalez after she attained my name when I tried to get a car from a competitor dealership (they gave out my name). I received a phone call from Cari Gonzalez after she attained my name when I tried to get a car from a competitor dealership (they gave out my name). I'm actually glad they did because I had never been to this dealership before. She was extremely friendly and courteous... making sure she knew my circumstances so she could help me. Because of it being hard for me to make it in there and it was late in the weekend... she sent me an application to my e-mail... along with a link to their website. I found their website to be very user friendly. I completed the form and sent it on Sunday March 29, 2015... Monday Ron Wagner called me asked a couple of questions and said he was pretty sure they could help me out and would get back with me. Today Ron called said they could indeed help me and arranged for someone to come pick me up. He and Cari went out of their way to find me the best car that fit my needs and budget.... the entire process I felt special... never pressured... they were honest and upfront about everything I asked and of what was presented to me. It was so refreshing to go to a place of business and be treated in such a friendly and respectful way by any of the employees there. I would highly recommend to any of my family and friends to go there for their car needs/purchases. ** I purchased a 2006 Chevy Impala More
by Pam
Employees Worked With
Ronald Wagner, Cari Gonzalez
March 26, 2015
Robert Aldrus Rocks!! Robert Aldrus did a great job selling me a snazzy Buick Regal. He immediately understood my reticence and put me at ease. I felt he was honest and fai Robert Aldrus did a great job selling me a snazzy Buick Regal. He immediately understood my reticence and put me at ease. I felt he was honest and fair in his dealings with me. He,was incredibly friendly too. More
by tates
Employees Worked With
Robert Andrus
March 26, 2015
Wonderful I worked wit Robert Andrus and was very please with the service. He wenabove and beyond from start to finish. I had originally went to the deal I worked wit Robert Andrus and was very please with the service. He wenabove and beyond from start to finish. I had originally went to the dealership for a 2012 ford fusion but after the test drive, wanted a newer model with less wear and tear and Robert did an excellent job showing me a newer fully loaded fusion in which i fell in love with the moment i sat in the car. His willingness to fully explain all the features of the car and allow me to test drive it was great. He really seemed interested in selling the vehicle and making sure I liked it. I wound up buying the vehicle and he went above and beyond by even coming by my house to help me set up the car and helped set up my sync and all the fun features. I really appreciate his willingness to make sure I was set even after the car was purchased. Best car buying experience ever!! More
by Nette24
Employees Worked With
Robert Andrus, Nate Harutunion
March 09, 2015
Happy customer The service I received was outstanding. The salesman, Jerry, was competent, friendly, and a pleasure to do business with. I would buy another car thro The service I received was outstanding. The salesman, Jerry, was competent, friendly, and a pleasure to do business with. I would buy another car through this dealership any day. More
by dth
Employees Worked With
Jerry Bell
March 07, 2015
Robert Andrus I was dreading the whole sales pitch and pressure to purchase, I was pleasantly surprised by my entire experience at Lafontaine Ford. Robert is aweso I was dreading the whole sales pitch and pressure to purchase, I was pleasantly surprised by my entire experience at Lafontaine Ford. Robert is awesome, if you need a car go and see him!! More
by 517buyer
Employees Worked With
Robert Andrus
March 07, 2015
Thank You Chad After searching both in Lansing and Grand Rapids, Chad was able to find the Edge for us. He went above and beyond to get the car here from Highland, After searching both in Lansing and Grand Rapids, Chad was able to find the Edge for us. He went above and beyond to get the car here from Highland, contacted our insurance company and took care of us after the sale to make sure all was right. Nick did a great job completing all the financing and making sure we had all our questions answered. Without both of them, we would have been frustrated with other dealers and/or sales people. Thanks again. More
by Nona
Employees Worked With
Chad Woodard
February 24, 2015
I was important I could not have made a better decision than to have sat down with Niel Granning for a few minutes of time after mistakenly ending up at the wrong de I could not have made a better decision than to have sat down with Niel Granning for a few minutes of time after mistakenly ending up at the wrong dealership looking for a friend of mine also in car sales. He, and the financial officer, listened to every word and question I had the first time and went even further to help me find a new truck that fit what I was looking for and my budget.I did not go in looking for a new truck or a Ford, my object of desire happened to be a Dodge Ram and I had not seen one on their lot but given a few moments Mr Granning had a truck similar to one I had test driven at another dealership found at another of their dealerships and told me it would be there Monday for a test drive. In the meantime their financial officer had me approved in advance. The entire experience took a bit under 1 hr 15 minutes I think maybe less. My case could not have been easy after being at a dealership earlier in the day and patiently waiting 2 1/2 hrs for an approval on what I had thought was my dream truck. I don't have bad credit but I do not have an extensive credit history seemed to be the problem there, nevermind that it was a Saturday afternoon . I would highly recommend to anyone looking to get his/herself a new or used truck to give the folks here 1 hr of their time to see for themselves. You won't regret it.. It could not have been more fortuitous that I had stopped in on accident.. More
by Michael
Employees Worked With
There was another gentleman running the numbers that day I don't see his picture but he was extremely helpful as well, Nate Harutunion, Neil Granning
February 23, 2015
Great People Great people. They made things work for my family and I when things didn't work with the first vehicle I was going to get Great people. They made things work for my family and I when things didn't work with the first vehicle I was going to get More
by mal09
Employees Worked With
Robert Andrus, Nate Harutunion
February 22, 2015
Finally done truck shopping My husband and I have been looking for a new truck for a long time... I mean a looooong time, on and off again for two years. We went to all the deale My husband and I have been looking for a new truck for a long time... I mean a looooong time, on and off again for two years. We went to all the dealers around the lansing area and we looked online through craigslist and even dealers outside of the lansing area. Now mind you I am a wife whom is happily married to an annoyingly indecisive man who claims he needs a truck that can haul all his toys. But come on, two years of searching for a truck? That's ridiculous! So needless to say that when I walked into LaFontaine Ford in Lansing I was a bit skeptical of the outcome of the trip. Jerry met us with a smile, let us test drive all the trucks we wanted, then he gave us each a cup of coffee to warm up with. Oh, did I mention that it was the coldest day in Michigan in years??? Man, I am one patient wife. Anyways, the wishy washy mind of my husband had its eye set on a blue ford truck of some sorts. Jerry, sitting at his desk, asked "What would it take for you to buy this truck today?" I let out a rather loud laugh and Jerry looked at me like I was crazed, which I was. Two freaking years of truck hunting will do that to a woman. He calmly looked at me and asked, "What?" I decided to be brutally honest and state my thoughts, "Well, fifteen years I have been with this man and he has never been one to make a decision on a wim. If he walked out of here today with buying that truck, well, I wouldn't even know who I was married to anymore." My husband's response, you might ask? He stated, "She's right." And I then sat there like the proud wife I am because I'm married to a husband that knows how important it is to tell the wife she is right whenever possible. Now as I write this review I am left to wonder, who did I marry ten years ago? Who is this man driving a blue ford truck? No, it can't be my husband. And how is it that I find the time to write a review when I have never wrote a review before? Could it really be that after two years of searching high and low for a freaking truck that our search is truly over and I have extra time on my hands to twiddle my thumbs? I now can say in my crazed laughter filled voice "Yes I do! The search is finally over! Thank you Jerry!" And thank you to all the staff at LaFontaine Ford for the great service and for washing my vehicle too before I left my hubby behind to drive his new vehicle home. More
by Thelen
Employees Worked With
Jerry Bell
