LaFontaine Ford of Birch Run

So I live in Wyandotte, and planned to turn in a 2019 F150 lease and lease a 2022 Edge...BUT even though every South East Michigan Ford Dealer website shows 15 to 35 Edges, not one of them has them, they F150 lease and lease a 2022 Edge...BUT even though every South East Michigan Ford Dealer website shows 15 to 35 Edges, not one of them has them, they're all in transit or spoken for!...until I spotted an "in stock" White with Dune interior SEL at LaFontaine Flushing BUT I mistakenly called the Birch Run location and their salesperson, Madison Tuttle, took it from there, she called and confirmed it existed, made all the arrangement with documentation and prep, clarified what was necessary on my end then arranged a pick up date with me. All said and done she got me into the Edge I wanted with all incentives and offers, all hassle free. Even though I drove near 4 hours there and back, she and LaFontaine Birch Run pulled off what 6 dealers near my house couldn't! More

On July 13th, I brought my 1987 Mustang into LaFontaine because it had an oil leak and I wanted to make sure that there wasn’t an oil pressure problem since the gauge registered low pressure. I received because it had an oil leak and I wanted to make sure that there wasn’t an oil pressure problem since the gauge registered low pressure. I received a message saying that repairs needed to be made and amounted to $1329.54. I gave the verbal OK for the work to be done which included changing the water pump and the valve cover gaskets. When I picked up my Mustang my oil pressure gauge was still registering low pressure so I made another appointment for July 29 to have it explained to me. Your staff assured me that the oil pressure was OK but I was still confused as to why the gauge was not registering oil pressure. After checking with several other mechanics I had the sending unit replaced and that fixed the problem so that the gauge is registering oil pressure. All of the mechanics I’ve talked to have asked me why I was not offered the old water pump and why I was not told the reason the water pump needed to be replaced. It was not overheating and it was not making any noises. I realize that I do not know much about engines but the three mechanics I have talked to all agree that I should have been given a valid reason for replacing the water pump and that the charge was excessive. The sending unit was an easy fix and it only cost me $60. I think it’s important that LaFontaine be informed. Integrity and reputation are important for the success of any business. I certainly don’t appreciate being taken advantage of. More

Amazing experience and service, I was so blessed, I got my first car in life. It's a 2013 Subaru legacy, it runs well, works well and in reasonable price. my first car in life. It's a 2013 Subaru legacy, it runs well, works well and in reasonable price. More

Horrible place to buy a truck, very dishonest salesman, very low ethical standards, never step foot on a lafontaine lot again very low ethical standards, never step foot on a lafontaine lot again More

Drove down from Burton Michigan to birchrun to look at a 2017 Toyota rava none toyotas there fiance manager said he didn't know I wanted a vehicle over 100.000 miles I don't but the fiance manager se a 2017 Toyota rava none toyotas there fiance manager said he didn't know I wanted a vehicle over 100.000 miles I don't but the fiance manager sent me a email with that car I left he said it was miscommunication I will never buy a car from lafontaine More

Madison was awesome to work with, I did not feel pressured into anything I wasn't comfortable with. Dan in finance was great also. Dealership had very good pricing, would definitely go back. pressured into anything I wasn't comfortable with. Dan in finance was great also. Dealership had very good pricing, would definitely go back. More

Nothing but a scamming dealership that will do or say anything to make a sale not to mention take full advantage of a woman. Save yourself the hassle and headache and go somewhere else anything to make a sale not to mention take full advantage of a woman. Save yourself the hassle and headache and go somewhere else More

DIDNT HAVE WHAT I SAW ON INTERNET AND WAS NOT MUCH HELP IN GETTING ME WHAT I WANTED !! IN GETTING ME WHAT I WANTED !! More

I was in Frankenmuth visiting my parents from Tennessee on Thanksgiving and my 2017 Lincoln MKC broke down, had to have it towed cause it was leaking coolant. They got working on it on Friday and found out on Thanksgiving and my 2017 Lincoln MKC broke down, had to have it towed cause it was leaking coolant. They got working on it on Friday and found out I need a water pump which they had to order. They got the pump Monday and worked very hard to get done for me on Monday afternoon to head back to Tennessee. I can't say enough thanks to the service writer Marion, as well as the technician for getting it in and worked on, so I could get on the road to work and home. I will make sure I let everyone know how great they were to me. Thanks. More