LaFontaine Ford of Birch Run

My husband and I have purchased the last 6 vehicles from LaFontaine Ford of Birch Run. We stopped using the service dept a few years back. After our most recent purchase, they tried to send us out with. A s LaFontaine Ford of Birch Run. We stopped using the service dept a few years back. After our most recent purchase, they tried to send us out with. A scratch and part of ten interior not snapped in. We spend over $90000 on just this vehicle. Not impressed. The trade in value for our previous truck wasn’t great and we’ve tried to contact after and we’ve kind of been ghosted. Just not impressed, not what a top notch dealership should be and we specially considering we travel 1.5hrs to do do business there. More

Computer automated voicemail to schedule appt is frustrating; 3% charge on card is ridiculous; customer service at appt was competant; area to wait is clean and comfy; visual inspection with descrip frustrating; 3% charge on card is ridiculous; customer service at appt was competant; area to wait is clean and comfy; visual inspection with description is efficient; timeliness of service is good. Overall, good customer interaction; poor automated communication; average experience. More

Bought my truck from them and have had several service appointments with them including a few recalls all done professionally and promptly would do business with them again appointments with them including a few recalls all done professionally and promptly would do business with them again More

Impressive dealership in size, service and inventory. Very competent and helpful staff. Closing was quick. I would recommend this dealership to everyone. Very competent and helpful staff. Closing was quick. I would recommend this dealership to everyone. More

Intake in service department was rude. Despite having scheduled an appointment days prior, my vehicle sat there for 3 days untouched. They were too busy to get to it. Despite having scheduled an appointment days prior, my vehicle sat there for 3 days untouched. They were too busy to get to it. More

Excellent staff from service to sales, keeping me informed on the progress of my maintenance, suggestions for future maintenance. informed on the progress of my maintenance, suggestions for future maintenance. More

We were on vacation when our 2014 F150 broke down. We were pulling a 32ft fifth wheel trailer. We got to the campground and disconnected the camper. The tow company took the truck to the dealership. T We were pulling a 32ft fifth wheel trailer. We got to the campground and disconnected the camper. The tow company took the truck to the dealership. They took the truck in but since it was a holiday weekend it sat for two days. They started the repair and finished it in one day. The right up man was great (first class) I was 85 miles from home so we may never use the dealership again but it was a great experience and I would recommend them highly More

Always had a great experience there. The service righters are always willing to help in any way possible. Tech guys are great and keeping up with the lastest technology. Haven't had any The service righters are always willing to help in any way possible. Tech guys are great and keeping up with the lastest technology. Haven't had any problems with this dealership. More

While I’m grateful they were able to remove my damaged skid plate they did not offer me the information of the cost of replacing it. So I am left having to contact the parts department myself and I guess skid plate they did not offer me the information of the cost of replacing it. So I am left having to contact the parts department myself and I guess I will have the part put on somewhere else. More

Took my vehicle in for major repair with an aftermarket warranty. Everyone there was great! Communication was clear and honest, and they sent me a video showing the work being done. I have made them my pr warranty. Everyone there was great! Communication was clear and honest, and they sent me a video showing the work being done. I have made them my preferred dealer for my Ford! More