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LaFontaine Ford of Birch Run
Birch Run, MI
63 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 63 reviews
July 26, 2023
No response from the dealer when asked for their best price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model) that was above the MSRP for a new 2023 vehicle. So frustrating... too many games. More
by ohiostatebob
Employees Worked With
Online contact only
July 04, 2023
I would not take my vehicle anywhere else! I purchased my vehicle from LaFontaine of Birch Run and have all of my maintenance done here as well. Very professional, friendly staff and I trust I purchased my vehicle from LaFontaine of Birch Run and have all of my maintenance done here as well. Very professional, friendly staff and I trust the service I am getting. More
by JamieP
Employees Worked With
Angela, Tyler
June 26, 2023
Courteous, fair pricing, and quick turnaround. Service write up person went through everything described everything that was going to happen and answered any questions Service write up person went through everything described everything that was going to happen and answered any questions More
by Darrellheck
Employees Worked With
Don’t remember
June 15, 2023
Huge THANK YOU to Donald Morris for his patience in making sure correct service was to be done. Thank you to Chris for doing the work and providing the video. Thank you to John for scheduling our and d making sure correct service was to be done. Thank you to Chris for doing the work and providing the video. Thank you to John for scheduling our and daughter's cars on the same day/close in time and pretty quick appointment. Appreciate Cameron for providing transportation for my daughter and I to have lunch while they worked on our cars. As well as Donald again for picking us up when our cars were ready, Service was quick, friendly, prompt communication/video-such great service overall and in this day and age, GREATLY APPRECIATED!!! Thank you from AZ family, More
by maria-gietl
Employees Worked With
Donald Morris/Chris/John/Cameron
May 12, 2023
Bought a car and there was some front end concerns. I was reassured it's fine, but upon delivery, it wasn't. Now I have to pay put of pocket for repair, before my 1st car payment. When I told the Sales I was reassured it's fine, but upon delivery, it wasn't. Now I have to pay put of pocket for repair, before my 1st car payment. When I told the Saleswoman her response was "oh, I thought it drove good." More
by thatwholepart
Employees Worked With
Laura L.
April 29, 2023
Excellent customer service! I felt welcomed from my initial inquiry, up until finalizing the deal. Extended thanks to Steve Goff, and Shawn Kiley for their patience and efforts I felt welcomed from my initial inquiry, up until finalizing the deal. Extended thanks to Steve Goff, and Shawn Kiley for their patience and efforts in ensuring I felt comfortable with my purchase. Would definitely recommend and do business here again! More
by JD
Employees Worked With
Steve Goff and Shawn Kiley
