LaFontaine Ford of Birch Run

Communication from the service department was poor. They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to fi They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to finally fix the problem, and they failed to communicate with me unless I reached out to them. They did provide a free rental after the first repairs did not fix the problem, but the lack of communication makes me want to never return. More

Excellent dealer, provided vehicle choice, customer service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I have received in years. Other dealers in Flint and Grand Blanc should learn from this dealer. More

Would nor have even given 1 star but website will not let me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it bac me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it back, not everything had been completed. Will never take anything there and definitely would not recommend anyone take anything there. More

Mr. Eddie, Will and Laura was great!!!! Thank you again for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of b for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of better self. Your team worked for days to get me the best deal you could and it was greatly appreciated. A lot of things was hard to hear but thank you for the transparency and positive influence. Miss Laura was amazing! That lady is the goat and She showed up 4th quarter ready! Lol Her welcoming spirit and ability to assist is a office bonus. I will be following the steps told to me and look forward to working with your team again. Thank you!! More

No response from the dealer when asked for their best price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model) that was above the MSRP for a new 2023 vehicle. So frustrating... too many games. More

I would not take my vehicle anywhere else! I purchased my vehicle from LaFontaine of Birch Run and have all of my maintenance done here as well. Very professional, friendly staff and I trust I purchased my vehicle from LaFontaine of Birch Run and have all of my maintenance done here as well. Very professional, friendly staff and I trust the service I am getting. More