LaFontaine Ford of Birch Run

Fantastic salesperson in Renee Thelen. She met our needs and worked us through the process of finding and getting our new F250 and Edge ST. Love the teamwork of the entire staff. She met our needs and worked us through the process of finding and getting our new F250 and Edge ST. Love the teamwork of the entire staff. More

I went in needing an upgrade and I was greeted by a kind and professional salesperson. They helped me thru the entire process without being pushy and overselling. I left with a beautiful certified pre-owned and professional salesperson. They helped me thru the entire process without being pushy and overselling. I left with a beautiful certified pre-owned vehicle. More

Communication from the service department was poor. They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to fi They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to finally fix the problem, and they failed to communicate with me unless I reached out to them. They did provide a free rental after the first repairs did not fix the problem, but the lack of communication makes me want to never return. More

Excellent dealer, provided vehicle choice, customer service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I have received in years. Other dealers in Flint and Grand Blanc should learn from this dealer. More

Would nor have even given 1 star but website will not let me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it bac me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it back, not everything had been completed. Will never take anything there and definitely would not recommend anyone take anything there. More

Mr. Eddie, Will and Laura was great!!!! Thank you again for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of b for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of better self. Your team worked for days to get me the best deal you could and it was greatly appreciated. A lot of things was hard to hear but thank you for the transparency and positive influence. Miss Laura was amazing! That lady is the goat and She showed up 4th quarter ready! Lol Her welcoming spirit and ability to assist is a office bonus. I will be following the steps told to me and look forward to working with your team again. Thank you!! More