LaFontaine Ford Lincoln

In March, 2023, we delivered our car for scheduled servicing prior to a long-distance trip. After several days of trying to contact LaFontaine for an update, and not getting a return call, we went to servicing prior to a long-distance trip. After several days of trying to contact LaFontaine for an update, and not getting a return call, we went to the dealership. They explained that they were very sorry, but they had forgotten to work on the car. This was terribly disappointing, but since the maintenance was not trip-threatening, and since we had the Ford Extended Service Plan, we were willing to reschedule the service after the trip. On the next scheduled repair in June, we again could not get anyone to respond to our requests for an update-- not through the phone, the dedicated text line, or the website chat line. After a week, we went again to the dealership to connect with SOMEONE. We found that the service was "done," but not as we requested; they disagreed with the need to replace some components that we had been told by another dealership were necessary (EGR valve, struts and shocks). And we still had to pay the $100 deductible, even though we had not received all of the service we scheduled. I notice that the reviews for this dealership are great for sales, and lousy for service. Add mine to the lousy bin. More

Was our Best New Car Purchase yet! No pressure Sale, our Salesman Chris was so helpful and answered everything we needed to know about our Bronco! No pressure Sale, our Salesman Chris was so helpful and answered everything we needed to know about our Bronco! More

The team at Lafontaine always delivers. Beau specifically has helped me with several Cadillac Escalades over the years including one delivered on Christmas Eve with a big red bow on it. Beau specifically has helped me with several Cadillac Escalades over the years including one delivered on Christmas Eve with a big red bow on it. More

I worked with Dan to get a great deal on a 2023 truck. He was very responsive from the get go and has followed up after the purchase to make sure everything is going smoothly with my vehicle. All around g He was very responsive from the get go and has followed up after the purchase to make sure everything is going smoothly with my vehicle. All around great experience. More

One of the smoothest and quickest transactions I have had purchasing/leasing a vehicle from a dealership. Appreciate everyone's support and efforts. purchasing/leasing a vehicle from a dealership. Appreciate everyone's support and efforts. More

Sales person was very scattered. Paperwork was not done correctly the first time. They had to send d someone to my house to re sign all the same paperwork. Forgot the dealer plate in Paperwork was not done correctly the first time. They had to send d someone to my house to re sign all the same paperwork. Forgot the dealer plate in my back window as well. More