LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

I had a very poor experience with the service department. When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and the gas tank was not letting me fill up gas continuously. In the process of dropping off the car, the service agent Cory gave me a run down of what they would be checking for and told me himself what he even believed the problems to be. At No moment did anyone inform me of diagnostic fee they would be charging to check my leased vehicle. He also told me that if the part was not under warranty he would let me know. I received a call after the truck had been checked where I was informed that the truck was not under warranty and fees to fix the truck would be over $2000. I declined the offer for the parts to be fixed because they are not necessary for the truck to run and I have to turn in the leased truck in a few months. He then notifies me that I owe $415 for diagnostic fees. I came in to pick up the truck and the service Rep Cory Brokaw went speak to the manager Drew Tompkins to explain the misunderstanding how I had not been informed of the charges for the services they scheduled. The manager did not have the decency to come speak to me in person. Instead he told Cory there was nothing he could do to lower the charges. The service department is profiting off getting clients to bring in their cars, charge them a diagnostic fee without them knowing, and then not even fixing the cars. I will not be visiting this dealership again nor do I recommend anyone to take their car there . More

Great dealership excellent people !!! Moustapha Lo is a very professional and honest salesman! Thank you for being Awesome! I absolutely love my new Challenger scat pack! very professional and honest salesman! Thank you for being Awesome! I absolutely love my new Challenger scat pack! More

Above and beyond is always the way I feel when I leave here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! More

Service mechanics lie about your vehicle. Customers BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 dollars, took to trusted source, pads at well over 50% life left. DO NOT TRUST THEM. More

Mediocracy is the new standard of excellence. Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business un Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business until Lafontaine purchased it. It seems as if the entire service industry could care less about the customer. Even with this bad experience I would rather do business with LaFontaine than Champion. And the waiting continues... More

Nikki Wilson is an outstanding service advisor a total pro. Went over and above to take care of me. She’s Awesome and the best. pro. Went over and above to take care of me. She’s Awesome and the best. More

Worst car buying experience I've ever had, I will never bring them my business, waited 3 days to be told I was denied! James Miller was my "salesperson" and I I use that term loosely they lied through thei bring them my business, waited 3 days to be told I was denied! James Miller was my "salesperson" and I I use that term loosely they lied through their teeth! They will never get my business in the future, thanks for nothing Lafontaine, and James Miller!🤬 More

Horrible place to do business! Car business is based on loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! More

Awful service Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to d Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to diagnose my vehicle. I asked multiple times for them to let me know when a rental opened up and I never heard from them. To top it off when I finally went to pick up my vehicle it took an hour and a half for them to pull it around to the front for me. I will never get my vehicle fixed here again and likely avoid all LaFontaine locations. More

Watch out for auction cars While this should be a top-notch dealership, they do sell trade-ins that are scheduled for the auction, if no sucker buys them. When they wouldn't hol While this should be a top-notch dealership, they do sell trade-ins that are scheduled for the auction, if no sucker buys them. When they wouldn't hold a car for 1-2 days so I could have a mechanic look at it, I purchased it anyway, thinking it needed a bit of front end work, that I hoped to do a bit each year on this low-use second car. Turned out to need over $4,000 in suspension work and it was all interrelated ... needed tires, but if suspension not fixed it would destroy tires, etc. They refused to buy it back from me, even at considerably less than I paid. More