LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Service was good, fast. Clean showroom. The person who took my orders was friendly and knowledgeable. Clean showroom. The person who took my orders was friendly and knowledgeable. More

I am so disappointed with my recent visit to Lansing Lafontaine Chrysler Dodge Jeep Ram dealership. We took the day off from our busy work schedules, traveled an hour and a half from home, only to have Lafontaine Chrysler Dodge Jeep Ram dealership. We took the day off from our busy work schedules, traveled an hour and a half from home, only to have such a negative experience. My son and I met with Mia Nelson for a 1 p.m. appointment. We had been communicating with her by email and text and eventually agreed upon an out the door deal to purchase a 2025 Yukon Denali. We came prepared with pre approved financing and a $10,000 deposit towards the purchase. Soon after we arrived, we took the Yukon for a test drive and agreed we were prepared to close out the deal. The issues began when the General Sales Manager, Dultin Davies, came to discuss other possible financing options. When I counter offered about beating our current rate and how this would benefit us, Dultin stated " It really doesn't matter to me if you finance with us or not, I could care less, I just want to try and save you a few hundred dollars." He spoke in such a dismissive way, I quickly turned his offer down. I brushed him off as I assumed I was done dealing with him. Unfortunately, that was not the case. When we were out doing the test drive, I noticed that there was very little gas in the truck. I asked Mia if they could fill the tank up as a courtesy. She said they only filled up new vehicles. I asked her if she could find out if they could fill it up for us as we would have to drive over an hour back home. Once again, Dultin came back and once again he came back with a "I could care less" attitude. After going back and forth with him, with no being his answer and him getting up and leaving us to "decide" what we wanted to do, we decide to just walk out and leave. I guess Dultin didn't care if his salesperson and the dealership lost out on over $70,000 in sales all because he wasn't willing to work with his customers and fill a small request. We were down the road when Mia called to ask where did we go. I explained to her how Dultin was rude and unwilling to work with us so we just decided to walk away and were heading to our next dealership in Sterling Heights. Mia apologized and offered to fill the tank up herself. I told her no, that I didn't want her to do that, as it was not right nor fair to her. She said she would talk to a different manager and get things straightened out if we would just come back. It was my son who agreed and convinced me not to take it out on Mia just because the General Sales Manager was rude. Dultin could learn from his staff. Is this the way you treat your customers? Maybe he needs to be training again. Maybe he was just having an off day, but whatever it was, it ruined our whole experience with ever buying another car with this dealership. I would not recommend Lafontaine to any of my hard working friends, family or coworkers when they ask where I purchased my truck from. I didn't even get a second spare FOB to the truck. If figured it was pointless to ask and I was over everything and just wanted to leave. I already knew dealing with Dultin was a lost cause. Rita Medel Jason Medel More

This was my third stop on a quest to trade in my damaged kia optima for something that could tow and wasn't damaged. not a big ask. the other places, including Champion Dodge Jeep, couldn't give me options. kia optima for something that could tow and wasn't damaged. not a big ask. the other places, including Champion Dodge Jeep, couldn't give me options. The other dealerships were kind enough. Champions showroom is straight out of 1997 but otherwise the experiences were largely the same. Until LaFontaine and, specifically, Frank Alvayero. Frank has spent 20 years in service before transitioning to sales. He is as transparent as they come and brings such a wide array of knowledge that it sometimes seems he's actually just an ai bot. He was listening to my needs, which was the one thing the other two dealerships couldn't seem to grasp. as i said earlier, my needs were minimal to say the least. yet only one dealership of three listened to those needs. it seems like a simple concept but it is not actually widely practiced. in my day job, i teach client experience to luxury car dealers across the country, specifically in service. I have been pleasantly surprised with the experience at LaFontaine, and i find it rivals the experience of luxury brands. they also work as a cohesive unit, and you can feel it as soon as you walk in. i would definitely recommend. More

They sold me a battery for $464 but charged me $473 to put the battery in put the battery in More

I’ve always had good service at this dealership. My only criticism is the cost — but that’s everywhere, and they did mitigate the final $$ for me. Their results are good, and they are easy to work w My only criticism is the cost — but that’s everywhere, and they did mitigate the final $$ for me. Their results are good, and they are easy to work with. Thanks, guys! More

Xavier is always great, communication is top notch. He goes above and beyond for me everytime. Alex in the rental department was very friendly and got me taken care of quickly. All around great experie He goes above and beyond for me everytime. Alex in the rental department was very friendly and got me taken care of quickly. All around great experience once again. More

Cory was awesome to work with, we came in for a oil change and tire rotation change and tire rotation More

I took my truck in for a recall repair and the service worker smashed it into a pole pulling into the garage! They did take immediate action in getting me a rental and got started fixing the damage, howev worker smashed it into a pole pulling into the garage! They did take immediate action in getting me a rental and got started fixing the damage, however my truck is damaged bad and I’m without my new 2026 ram truck for at least 2 weeks. I’ve only had it for a few months. I wish I could leave a photo. This is totally unacceptable. I was going to wait for the repair to be done not knowing that I was going to be driving it to the body shop! Very disappointed. More

I was so glad to work with Liam Donahue again for my new Pacifica. He's a really nice guy who gives customers' needs top priority. Pacifica. He's a really nice guy who gives customers' needs top priority. More

Website was great. Everyone I dealt with was very professional and helpful. Great experience with Parker my salesperson and Emma in finance. Everyone I dealt with was very professional and helpful. Great experience with Parker my salesperson and Emma in finance. More