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LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Lansing, MI

3.2
32 Reviews

6131 S Pennsylvania Ave

Lansing, MI

48911

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Showing 32 reviews

June 26, 2024

Insufficient communication on time for Grand Cherokee (cams and lifters took 7 days) repair and then recommended replacement of a radiator with pricing for parts exceeding the type required and cost for More

by Okemosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
Jun 27, 2024 -

LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing responded

Hi, we regret to hear that you had this experience with us. Please reach out to us so we may assist you in moving forward towards a resolution. Service Manager Shawn Bundy Service Manager (517)325-5120

March 05, 2024

i am very pleased with the deal my salesman thomas knight was very good i would recommend this draler More

by deaddog12a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Knight
Mar 08, 2024 -

LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2023

Amazing service, quality parts AND people, competitively priced, factory and aftermarket warranty coverage, loaner vehicles More

by Scott Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane, Mitch, Alex
Nov 12, 2023 -

LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing responded

Hi Scott, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2023

I found a 2012 Camaro convertible on their website and after speaking with a salesperson made a call to my credit union. My credit union found the car on their website, there was a safety inspection poste More

by kd88976
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Moustapha Lo
April 20, 2023

I want to thank Zane Bonwell and the service people for excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was ch More

by rbrandsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Bodwell
August 17, 2022

Horrible place. Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes runnin More

by Truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Body shop
June 01, 2022

Stay Away - Warning. Horrible Experience. I had to turn around in the parking lot 3 times and take my Jeep back for service that was incomplete. I had more service lig More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt, Zane, Mitchell, Cory, Entire Service Dept.
Jun 01, 2022 -

LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing responded

Good afternoon Steve - first and foremost, I apologize for your frustration and experience. By way of introduction, my name is Max Muncey and I work on our Corporate Team at LaFontaine. I would appreciate the opportunity to learn more about your experience and can be reached directly via email mmuncey@lafontaine.com.

Jun 01, 2022 -

Steve responded

Give me a call 517.8xx.xxxx

April 20, 2022

Over the last several months of working with Lafontaine Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bai More

by Concerned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark
March 31, 2022

Larry, Andrew, & their team were absolutely phenomenal. From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys More

by Barsouth92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry, Andrew, dalton, Matt
March 26, 2022

I had been in contact with a salesman at the dealership drove an hour to go check out a grand Cherokee because my lease was coming to an end. I had told the Saleman multiple times what price point and leas More

by Mandeeb1988
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maverick
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