LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing
Lansing, MI
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Insufficient communication on time for Grand Cherokee (cams and lifters took 7 days) repair and then recommended replacement of a radiator with pricing for parts exceeding the type required and cost for (cams and lifters took 7 days) repair and then recommended replacement of a radiator with pricing for parts exceeding the type required and cost for V8 model vs V6. Worst part was I refused replacement of radiator and 4000 miles later absolutely no issue at all. Also filled back tires with 72lbs of pressure for some reason… Would never recommend going to this unprofessional operator. More
I found a 2012 Camaro convertible on their website and after speaking with a salesperson made a call to my credit union. My credit union found the car on their website, there was a safety inspection poste after speaking with a salesperson made a call to my credit union. My credit union found the car on their website, there was a safety inspection posted that showed the car was unsafe to drive. The salesperson knew nothing about this so I called the service manager who was going to look into it and call me back but never did. I then sent an email to the general manager of the dealership but he has not responded either except to lower the price $200 online. They know the car is unsafe but are still trying to sell it as is. More
I want to thank Zane Bonwell and the service people for excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was ch excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was charged $150 bucks to check it on their machine. They told me my Active shutter system shorted out and they could fix it for around $1100.00. Later I took it too Lafontain for an oil change, I told the Service manager Zane Bonwell about it and he had me leave the truck there. $100.00 dollars later and they fixed the wire at the wire harness, nothing wrong with the shutter system. Thank you Lafontaine for having my back. More
Horrible place. Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes runnin Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes running your own business a lot tougher. I will never go there again. More
Stay Away - Warning. Horrible Experience. I had to turn around in the parking lot 3 times and take my Jeep back for service that was incomplete. I had more service lig Horrible Experience. I had to turn around in the parking lot 3 times and take my Jeep back for service that was incomplete. I had more service lights appear after my initial service than when I brought the vehicle in for service work. I believe they manufactured work to be done on the vehicle. I do not trust them and will recommend to everyone I know to stay away from this dealership. More
Over the last several months of working with Lafontaine Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bai Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bait and switch issues. More
Larry, Andrew, & their team were absolutely phenomenal. From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys. I will definitely be looking to them for future purchases. Look no further, these are your guys. -Mike Stone More
I had been in contact with a salesman at the dealership drove an hour to go check out a grand Cherokee because my lease was coming to an end. I had told the Saleman multiple times what price point and leas drove an hour to go check out a grand Cherokee because my lease was coming to an end. I had told the Saleman multiple times what price point and lease terms I was wanting, and after taking me out to the top of the line grand Cherokee they had on their lot he tries talking me into paying almost double what I told him before I even wasted my time going in to the dealership. Then this “salesman” proceeds to tell me “ well your going from a Denali to a grand Cherokee there’s not comparison I even told my mom who has a BMW that this Jeep is better. I’ve never been talked to Like I was stupid such as this young kid did and also to insult my current vehicle in which I a single mother work hard for if this is their way of teaching sales I am not sure how they sell any vehicles. More