L B Smith Ford Lincoln

An Exceptional Experience! This is a Great example of teamwork within the LB Smith dealership. My 2006 Ford 500 with 116,000 miles was in need of a repair as it had stopped r This is a Great example of teamwork within the LB Smith dealership. My 2006 Ford 500 with 116,000 miles was in need of a repair as it had stopped running on the highway and I had it towed to LB Smith. The Ford 500 is a wonderful, dependable car and I had never had a major repair in 8 years. Russ (Service) called to explain what was wrong with the car and what definitely would be the outcome and what may be the outcome once they opened it up and looked further. I told him I wanted some options regarding fixing the 500 or purchasing another vehicle. Russ recommended I call Stu (Sales) to check out car options. I loved my 500 for a number of reasons and I listed those reasons and took them to Stu as my must haves in a new vehicle. Stu understood and was patient and fantastic. My first non-negotiable must have was that the new vehicle seat height had to be the same height as the 500. I did not want to be sitting low, nor did I want to be climbing up and an 88 year old parent had to easily enter the front passenger seat of the car as well. I think Stu suspected from the beginning what I should purchase, but he showed me all my options and had me sit in a number of vehicles and determined my style. If anyone had said I would purchase a SUV, I would have told them they were nuts. But, the perfect fit in seating, style, room, storage, gas mileage, environment friendly, handling, etc. was the Ford Escape EcoBoost Crossover in the wonderful mustard gold! Steve (Sales) appraised my 500 for trade in and through friendly conversation determined that my organization participated in a discount program with Ford (I had forgotten)! Stu worked the numbers and gave me 4 options for purchasing and 4 options for leasing. Then the 20 year veteran paperwork man (Don) showed up and made the process easy to understand and fluid. I did not expect to find in one trip and drive home that evening with a new car. Stu's active listening skills, knowledge of the vehicles, and up front (truth telling) friendly manner along with the teamwork made my decision a very comfortable one. This was truly an exceptional Customer Service experience from Service to Sales. More

Great shopping experience We had a great new car buying experience at l b smith ford. Steve souder was fantastic. J T was extremely helpful. Brian and Brett were very helpfu We had a great new car buying experience at l b smith ford. Steve souder was fantastic. J T was extremely helpful. Brian and Brett were very helpful and made the whole process very easy. I highly recommend this dealership. More

Best Ford dealer in Central PA Today was my 5th purchase from L B Smith -- and it was just as easy and pleasant as the others. This is the only car dealership I've ever been to wher Today was my 5th purchase from L B Smith -- and it was just as easy and pleasant as the others. This is the only car dealership I've ever been to where the people are friendly (and I mean everyone!) and you don't feel like you're being hunted when you're just there to browse. They always have a good selection of vehicles, are knowledgeable, and there to help every step of the way. If you're looking to buy a car, Bill Yiengst is your man. He's a very genuine guy and goes out of his way every time to ensure you have nothing but the best experience. Buy from him once and I guarantee you will never want to deal with anyone else. I've been to this dealership many times for service too. The closest Ford dealership is only a few miles away from my home -- but, I drive an extra 20 minutes to go to L B Smith because I know what I'm getting. Their service is top notch, the service advisors really take the time to understand what you need, and they always detail my car for free before returning it (even for oil changes). If you're looking for a Ford or Lincoln, then try L B Smith. You won't be disappointed. More

Not sure what this means This place is wonderful!!! The salesman was knowledgeable about the products. He helped me learn about the car and then showed me the service departm This place is wonderful!!! The salesman was knowledgeable about the products. He helped me learn about the car and then showed me the service department for when I return. More

Great people friendly staff Branden was great to work with, would highly recommend anyone looking for a new or used vehicle to see him. Not only did he provide a great service, b Branden was great to work with, would highly recommend anyone looking for a new or used vehicle to see him. Not only did he provide a great service, but was able to provide a great solution for my family More

LB Smith Ford - An Exceptional Dealer Once again LB Smith has risen to the top of the pile with regard to a new car purchase. This is our 3rd new car purchase from LB Smith in the last 20 Once again LB Smith has risen to the top of the pile with regard to a new car purchase. This is our 3rd new car purchase from LB Smith in the last 20 months. Would I recommend them? Absolutley... Don't waste your time going elsewhere, start and finsih here. As far as salesmen go, Jim Tomsa is the best... Tell him what you want and what you want to spend and watch how fast it all comes together. Going the extra mile is what makes the dealership one of the best. Brent Corcoran & Brian Noll help complete the purchase and make the appraisal & financing end of things very easy. Overall I give the dealership a 10.0 out of 10.0. You most definetly have a customer for life. We appreciate you going the distance and exceeding our expectations time and time again. More

Purchase of a used Explorer I have been considering trading in my wife's car for 8 months. At the time I had too much inequity and did not want to buy my way out of the vehicle. I have been considering trading in my wife's car for 8 months. At the time I had too much inequity and did not want to buy my way out of the vehicle. I was interested in another SUV so I readily would peruse local dealer lots and ask questions take test drives, in an attempt to find the vehicle that would fit my needs at a price I could afford. I first went to L B Smith Ford in the fall of 2013, that is when I met Bill Yovanovich. He was very kind and answered any questions I had and asked if wanted to drive any vehicles etc.. I would stop back about every 2 months or so; he may not have remembered my first name but he would remember that I was the guy who wanted t upgrade his wife's Acura MDX.This past week I stopped in at lunch time to see what used vehicles were on the lot. They had a 2012 Explorer with low mileage and second row bucket seats that I liked. ..Now the sale process could begin: After my test drive during lunch time I decided to go home and get my wife. We both came back to the dealership unannounced. Bill was in the middle of delivering a vehicle so Bill Luszik accommodated us and he too was extremely pleasant and knowledgeable. After my wife's test drive Bill Yovanovich was free to take over. There was no pressure from anyone in the sales department. They gave me a very fair price for my trade and the price of the Explorer was still less than Kelly Blue Book. We decided to purchase the vehicle but I wanted a tow hitch installed. Bill set up everything he knew I needed the hitch by the weekend and it was already Wednesday. He got it done and made sure I was not without a vehicle in the process. This was not the first vehicle we've purchased ;My wife and I always cringe when the salesman takes us to the F&I guy to do the paperwork, historically these guys are the pushy ones. They paint all the ugly scenarios that can happen to your vehicle and insist on you purchasing their extended service contracts. Well, what a pleasant surprise to do this process with Don Barnes..again no pressure but very informative and extremely pleasant to deal with.. We signed all the papers and left the dealership...On the way home my wife said "did you notice how nice and friendly everyone was?" She was correct the culture in this dealership is like no other. If your considering a car I would ask you to visit several dealerships like I did then go to L B Smith and notice the difference..Great People! More

Worth the trip From my experience, usually when buying a used car from a new car dealer, the service isn't top notch because the dealer doesn't have the manufacturer From my experience, usually when buying a used car from a new car dealer, the service isn't top notch because the dealer doesn't have the manufacturer survey hanging over their head. Not so at LB Smith Ford. I was treated like this was the most important sale that month and the employees I dealt with bent over backwards to accommodate my every need and want. The price was also more than fair, cheaper than anything in the big DC-MD-PA metropolitan areas. I couldn't be happier. This is why when it's time to replace my Ford truck, I'll make the drive from DC to buy from Kent. Trust me, it's worth it. More

Great no pressure dealership and awesome customer service I started doing research about a month ago for a mid-size sedan with sporty styling. After test driving 4 other comparative vehicles at other dealersh I started doing research about a month ago for a mid-size sedan with sporty styling. After test driving 4 other comparative vehicles at other dealerships. I ended up at LB Smith Ford. I was a Ford owner in the past and I was left feeling frustrated and jaded with my previous vehicles. But in all fairness, I wanted to see what Ford had to offer. I must say they've stepped up their game in a big way. I am a fan of no pressure car sales. So when I walked on the lot and was able to move around freely without interruption, it was a breath of fresh air. I had the freedom to browse and when I found the right car for me, I went and found someone to assist me. Right away I felt a laid back, no pressure rapport with Brandon. He answered all my questions about the Fusion and was able to go for a short test drive. I was not able to purchase the same day. However, he was gracious about it and followed up with me later to schedule a time to discuses payment options. The day I was ready to purchase was hassle free with no pressure. They gave me a good deal on my trade-in and had the new Fusion detailed and ready at the showroom door by the time I was finished signing the papers. I am very pleased with my purchase and my customer experience at LB Smith Ford. More

Great job! Fred was great to work with responded to my text and emails asap and went out of his way to provide excellent customer service and to make sure we wer Fred was great to work with responded to my text and emails asap and went out of his way to provide excellent customer service and to make sure we were pleased with out purchase. More