L B Smith Ford Lincoln

purchasing of a vehicle The dealership was very professional in their response to us as customers. I work for a automotive association which gets numerous calls from custome The dealership was very professional in their response to us as customers. I work for a automotive association which gets numerous calls from customers complaining about the whole sales process. The entire process was handled very professionally and friendly. More

Wonderful experience We couldn't be happier with our experience buying our new truck from this dealership. Our sales associate, Jim, treated us like we've been friends for We couldn't be happier with our experience buying our new truck from this dealership. Our sales associate, Jim, treated us like we've been friends forever. He is very knowledgeable about what he sells and went the extra mile for us. We will recommend the dealership and Jim to our friends and family! More

Overall customer satisfaction! I was extremely satisfied with the overall customer service of this dealership. Thank you Dale Gross for your assistance and hospitality! A would rec I was extremely satisfied with the overall customer service of this dealership. Thank you Dale Gross for your assistance and hospitality! A would recommend this dealership to my family and friends! More

Sales staff excellent My sales associate work with me through the process. He was very patient and accommodating. He was always available to answer questions and address c My sales associate work with me through the process. He was very patient and accommodating. He was always available to answer questions and address concerns. He responded in a timely fashion. I would recommend him to anyone who is looking to purchase a vehicle. The financial advisor was very personable and explained everything to me completely. More

Transit Connect Purchase Kent was thorough and very friendly. He responded to my requests via internet and text as I requested. He made every effort to meet my time schedule a Kent was thorough and very friendly. He responded to my requests via internet and text as I requested. He made every effort to meet my time schedule and monthly payment request. LB Smith had a very nice selection of vehicles to choose from. Will gladly recommend. This is my second purchase from LB Smith. More

new escape Our salesperson, Steve Souder, was very friendly and informative. He explained all the new features, that I never had in any other vehicle that I own Our salesperson, Steve Souder, was very friendly and informative. He explained all the new features, that I never had in any other vehicle that I owned. I would recommend LB Smith Ford to anyone, who wants a good car shopping experience . More

Excellent Dealership, Excellent Salesman at LBSmith This was our second time working with LBSmith and Kent Bushey; it was truly a pleasure! There was no pressure; Kent was extremely knowledgeable and c This was our second time working with LBSmith and Kent Bushey; it was truly a pleasure! There was no pressure; Kent was extremely knowledgeable and courteous, and we would not hesitate to return in the future. My husband purchased his MKZ Hybrid from LBSmith and he is very satisfied (with the exception of gas mileage not being what was published). All service appointments have been excellent. In total, we would highly recommend the LB Smith Dealership and Kent Bushey, in particular. More

2014 Ford Escape Our salesman, Kent Bushey, was extremely knowledgeable and helpful. We couldn't have asked for a better sales experience. He found us exactly what w Our salesman, Kent Bushey, was extremely knowledgeable and helpful. We couldn't have asked for a better sales experience. He found us exactly what we were looking for and we are very pleased with the 2014 Ford Escape that we purchased. His follow-up letter after the sale was also appreciated. More

an unwilling customer that didn't want to buy anything my car I had was a 2003 explorer with over 117,700 miles. unfortunately, my OD light came on and after researching I decided it would be better for me my car I had was a 2003 explorer with over 117,700 miles. unfortunately, my OD light came on and after researching I decided it would be better for me to buy a new vehicle instead of another expensive, time consuming repair. I know from past experience that LB Smith ford has employees that are straight-forward, honest and the MOST important trait of being NOT pushy. I called in that same day and Dale Gross took my call. he did badger or hound me but was friendly and knowledgeable. I brought my vehicle into the dealership and since I had no previous inclination that I would be purchasing a vehicle, dale was patient and answered questions while I looked on the lot. he pointed out the differences between the escape and explorer and let me do some test drives. he located a vehicle for me but I decided was a bit out of my price range. when I brought my husband in, but was still unsure because of monthly payments, dale gave me a different model explorer and an escape as an alternative. after looking at the escape, seeing the gas mileage and tow package, AND the low monthly payment, I realized it was too good too pass up. I am in a brand new vehicle, 4wd, towing for a low price but the best thing I have is peace of mind since I was always waiting for the next thing to go wrong in my old explorer. dale hasn't worked very long at lb smith but he is definitely a people person...very easy to talk to, friendly and funny, and very knowledgeable about his product. I am glad I had the opportunity to meet him and work with him in a situation I didn't really want to come any time soon....a car payment....I will recommend him and lb smith ford to ALL my friends, relatives, and co-workers! More

An Exceptional Experience! This is a Great example of teamwork within the LB Smith dealership. My 2006 Ford 500 with 116,000 miles was in need of a repair as it had stopped r This is a Great example of teamwork within the LB Smith dealership. My 2006 Ford 500 with 116,000 miles was in need of a repair as it had stopped running on the highway and I had it towed to LB Smith. The Ford 500 is a wonderful, dependable car and I had never had a major repair in 8 years. Russ (Service) called to explain what was wrong with the car and what definitely would be the outcome and what may be the outcome once they opened it up and looked further. I told him I wanted some options regarding fixing the 500 or purchasing another vehicle. Russ recommended I call Stu (Sales) to check out car options. I loved my 500 for a number of reasons and I listed those reasons and took them to Stu as my must haves in a new vehicle. Stu understood and was patient and fantastic. My first non-negotiable must have was that the new vehicle seat height had to be the same height as the 500. I did not want to be sitting low, nor did I want to be climbing up and an 88 year old parent had to easily enter the front passenger seat of the car as well. I think Stu suspected from the beginning what I should purchase, but he showed me all my options and had me sit in a number of vehicles and determined my style. If anyone had said I would purchase a SUV, I would have told them they were nuts. But, the perfect fit in seating, style, room, storage, gas mileage, environment friendly, handling, etc. was the Ford Escape EcoBoost Crossover in the wonderful mustard gold! Steve (Sales) appraised my 500 for trade in and through friendly conversation determined that my organization participated in a discount program with Ford (I had forgotten)! Stu worked the numbers and gave me 4 options for purchasing and 4 options for leasing. Then the 20 year veteran paperwork man (Don) showed up and made the process easy to understand and fluid. I did not expect to find in one trip and drive home that evening with a new car. Stu's active listening skills, knowledge of the vehicles, and up front (truth telling) friendly manner along with the teamwork made my decision a very comfortable one. This was truly an exceptional Customer Service experience from Service to Sales. More